Pune Maharashtra Application support manager Jobs – 1719 Open Jobs Today

Operations Manager
Zoop.one —Viman Nagar, Pune, Maharashtra
- From ₹10,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Administrative experience
- Health insurance
- Paid time off
Quick apply
1d
Application Support Engineer
Vertech —Pune, Maharashtra
- ₹12,00,000 - ₹15,00,000 an hour
- Weekend availability
- Analysis skills
- Programmable logic controllers
- Computer networking
- Work from home
- Flexible schedule
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Senior Manager - PMO
Pall —Pune, Maharashtra
- Full-time
- Microsoft Excel
- PMP
- Engineering
Program Manager
DigiRecruitx —Pune, Maharashtra
- ₹30,00,000 - ₹60,00,000 a year
- Full-time
- Computer Science
- PMP
- Project management
Quick apply
Global Engagement Manager
PACCAR —Pune, Maharashtra
- Computer Science
- Master's degree
- Project management
Team Manager - Stores
Alfa Laval —Pune, Maharashtra
- Full-time
- ERP systems
- Assembly
- Bachelor's degree
23h
Project Manager
Kimberly-Clark —Kharadi, Pune, Maharashtra
- Online application
- PMP
- Engineering
- English
22h
Strategic Account & Delivery Manager
EDMO —Pune, Maharashtra
- ₹30,00,000 - ₹35,00,000 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Project management
Quick apply
Associate Client Experience Manager
Madison Logic —Pune, Maharashtra
- ₹14,00,000 - ₹16,00,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Marketing
- Work from home
Quick apply
8d
Manager
PwC —Pune, Maharashtra
- Full-time
- Travel
Operations Manager
Momentive Software —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
Store Manager
VETIC —Pune, Maharashtra
- ₹20,033.82 - ₹50,617.82 a month
- Full-time
- Sales
- Customer service
- Team management
Quick apply
Manager - People Success Partner
Zinnov —Pune, Maharashtra
- Human resources
- Communication skills
Chapter Lead - Travel and People Operations
Siemens Energy —Pune, Maharashtra
- Full-time
- Management
- Computer Science
- Analysis skills
- Health insurance
- Food provided
3d
Manager
Capgemini Sogeti —Pune, Maharashtra
- Research
- Administrative experience
Program Manager
Persistent —Pune, Maharashtra
- Full-time
- Hybrid work
- Azure
- PMP
- DevOps
- Flexible schedule
Director, Application Development Manager
The Bank of New York Mellon Corporation —Pune, Maharashtra
- Full-time
- Computer Science
- Java
- SQL
3d
Customer Support Specialist (Pune, India)
Spin Technology —Pune, Maharashtra
- Full-time
- Salesforce
- AI
- Communication skills
- Paid holidays
- Health insurance
Quick apply
7h
Learning & Organizational Development Manager
Thornton Tomasetti —Pune, Maharashtra
- Full-time
- Management
- Master's degree
- Project management
Quick apply
10d
Sr. Manager Application Development & Support
Vertiv —Pune, Maharashtra
- Oracle
- ERP systems
- Java

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Operations Manager

Zoop.one
Viman Nagar, Pune, Maharashtra

Quick apply

Job details

Permanent | Full-time
From ₹10,00,000 a year
1 day ago

Benefits

Health insurance
Paid time off
Flexible schedule
Paid sick time

Qualifications

Microsoft Powerpoint
Microsoft Office
Administrative experience
SQL
Linked data
Office experience

Full job description

We're looking for an Operations Manager to own and scale MyMotor's core operations — ensuring the platform's key user-facing processes run smoothly, accurately, and at speed across every state and union territory in India. This is a high-ownership role where you'll manage day-to-day operational workflows, external partner/vendor relationships, payment reconciliation, and support escalations, while working closely with Product, Engineering, and Finance to keep the platform running reliably at scale.

Key Responsibilities:

Core Process Ownership

Own the end-to-end operational lifecycle of MyMotor's key user transactions — from request/check → payment → settlement → status update → refund handling — ensuring speed and accuracy across all states and union territories.
Monitor and improve turnaround times for status updates and settlements (e.g., faster processing options like Express Checkout).
Build and refine SOPs for exception handling — failed transactions, payments deducted but pending, duplicate cases, disputed records, and refund escalations.

External Partner & Data-Source Coordination

Track changes across the various state/government-linked portals and data sources MyMotor depends on, ensuring platform data and workflows stay in sync with external systems.
Coordinate with external authorities, data providers, or aggregator partners to resolve data mismatches, downtime, or policy/process changes.
Stay ahead of regulatory or procedural changes and adapt internal workflows accordingly.

Payments & Reconciliation

Work with payment gateway partners to ensure high transaction success rates across UPI, cards, and net banking.
Own daily/weekly reconciliation of payments, fees, and refunds; flag and resolve mismatches.
Partner with Finance on settlement reporting and dispute resolution.

Customer Support & Escalations

Manage the operations-support interface for escalations from the support queue — refund delays, status mismatches, and other disputed cases.
Define SLAs for support resolution and drive down escalation volume through root-cause fixes.

Team & Process Management

Build, train, and manage an operations/support team (or vendor/BPO partners) handling user queries and reconciliation.
Set up dashboards and reporting to track key metrics: conversion rates, payment success rate, refund TAT, escalation volume, and state-wise or region-wise error rates.
Identify automation opportunities to reduce manual intervention in recurring data pulls, checks, and status updates.
Cross-functional Collaboration
Work closely with Product & Engineering to prioritize fixes for data inconsistency issues and support new feature or regional rollouts.
Partner with Marketing/Growth on operational readiness for campaigns and new launches.

What We're Looking For:

4–8 years of experience in operations, preferably in fintech, payments, or a consumer app with external/regulatory data dependencies.
Strong process orientation — comfortable building SOPs from scratch and iterating fast in a 0-to-1 or scaling environment.
Experience with payment reconciliation, gateway partners, or third-party/government-linked data systems is a strong plus.
Data-driven: comfortable with Excel/Sheets, SQL a plus, dashboarding tools (e.g., Metabase, Looker).
Proven ability to manage vendors, BPO/support teams, and cross-functional stakeholders.
Excellent problem-solving skills — you'll be dealing with edge cases across multiple states/regions, each with different rules and systems.
High ownership mindset; thrives in ambiguity and fast-changing environments.

Good to Have

Prior experience in the vehicle, mobility, insurance, or govtech ecosystem.
Familiarity with government-linked verification/data systems (e.g., DigiLocker or similar).
Startup experience in a high-growth consumer app.

Pay: From ₹1,000,000.00 per year

Benefits:

Flexible schedule
Health insurance
Paid sick time
Paid time off

Application Question(s):

Notice Period (in days)
Current CTC (in LPA)
Do you have experience managing payment operations?

Work Location: In person

Quick apply

Refine Your Search

application support manager jobs in pune maharashtra

Operations Manager

Application Support Engineer

Senior Manager - PMO

Program Manager

Global Engagement Manager

Team Manager - Stores

Project Manager

Strategic Account & Delivery Manager

Associate Client Experience Manager

Manager

Operations Manager

Store Manager

Manager - People Success Partner

Chapter Lead - Travel and People Operations

Manager

Program Manager

Director, Application Development Manager

Customer Support Specialist (Pune, India)

Learning & Organizational Development Manager

Sr. Manager Application Development & Support

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