Pune Maharashtra Call center representative Jobs – 8 Open Jobs Today

Customer Service Analyst II -
Allstate —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
14d
Customer Service Representative
Masco Home Products India —Pune District, Maharashtra
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
- Work from home
6d
Lead Development Representative - CSC
Atlas Copco Group —Pune, Maharashtra
- Hybrid work
- CRM software
- Sales
- Marketing
6d
Customer Support Representative
Accoona IT —Viman Nagar, Pune, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- English
- In-person
- Communication skills
- Health insurance
Quick apply
Medical Representative /PRO/Executive assistance
Imaging Dental Solutions —Pune, Maharashtra
- ₹10,000 - ₹30,000 a month
- Part-time
- English
- 12th Pass
- Bachelor's degree
Quick apply
Asst II - Administrative
Cencora —Pune, Maharashtra
- Full-time
- Microsoft Word
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Receptionist
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- ₹15,000 a month
- Full-time
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- Organisational skills
- Communication skills
Inside Sales Executive
IFS Academy —Chinchwad, Pune, Maharashtra
- Email
- Remote
- Sales
- Master's degree
- Business Administration
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Customer Service Analyst II -

Allstate -
Pune, Maharashtra

Apply Now

Job details

14 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Call centre
Inbound voice
Process improvement
Performance management
Analysis skills
Supervising experience
Bachelor's degree

Full job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Job Responsibilities :
Take inbound calls from policyholders and other stakeholders
Assist customers with inquiries and provide clear information on the claims process and next steps
Resolve customer issues and complaints efficiently and professionally
Prepare and manage necessary documentation and reports
Provide support in identifying issues and potential solutions on all aspects of the claims business
Support with Process Improvement Ideas

Key Responsibilities

Act as a role model for the rest of the team.
Provide professional assistance and resolution for escalated/supervisor calls.
Represent the customer service center on projects, initiatives or testing as needed.
Assist with development and dissemination of training materials.
Must demonstrate basic telecommunications and provide an advanced knowledge of products and functionality.
Provide support for questions (including help hotline) from customer service specialists.
Provides training to team members and guide representatives on specific steps of the research process of a particular case or issue.
Responsible to interpret a variety of policies, rules, and regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests.
Answer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner.

Job Responsibilities :

Take inbound calls from policyholders and other stakeholders
Assist customers with inquiries and provide clear information on the claims process and next steps
Resolve customer issues and complaints efficiently and professionally
Prepare and manage necessary documentation and reports
Provide support in identifying issues and potential solutions on all aspects of the claims business
Support with Process Improvement Ideas

Primary Skills :

Knowledge and experience of Claims processes is preferred
Good Auto Workflow domain knowledge would be preferred
Critical Thinking and Analytical Skills
Effective Communication – Verbal and Written
Commitment to providing high-quality service and maintaining customer satisfaction
Ability to show compassion and understanding towards customers who may be distressed
Knowledge of US culture
Attention to detail
Intermediate knowledge of Excel and PowerPoint

Education

4 year Bachelors Degree (Preferred)

Experience

0-2 years experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Education & Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Call Center Inbound, Customer Experience Management, Inbound Calls, Performance Management (PM), Relationship Building, Stakeholder Relationship Management, Voice Processing, Voice Support

Shift Time

Shift C (India)

Recruiter Info

Shital Holambe [C]

[email protected]

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

Apply Now

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call center representative jobs in pune maharashtra

Customer Service Analyst II -

Customer Service Representative

Lead Development Representative - CSC

Customer Support Representative

Medical Representative /PRO/Executive assistance

Asst II - Administrative

Receptionist

Inside Sales Executive

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