Pune Maharashtra Capgemini insurance process non voice Jobs – 1 Open Jobs Today

FBS Customer Care Representative
Capgemini —Pune, Maharashtra
- Full-time
- Hybrid work
- Customer service
- English
- Bachelor's degree
- Paid time off
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FBS Customer Care Representative
Capgemini —Pune, Maharashtra
With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from…
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FBS Customer Care Representative

Capgemini -
Pune, Maharashtra

Quick apply

Job details

Full-time

Benefits

Paid time off

Qualifications

Underwriting
Customer service
English
Bachelor's degree
Customer support

Full job description

Non-voice support team for US Property & Casualty Insurance
Handles customer and agent inquiries through chat and back-office alert processing
Does not handle phone or voice interactions
Assists with moderately complex insurance issues
Delivers exceptional service while ensuring compliance with legal requirements
Communicates via chat while navigating multiple internal systems
Receives and responds to inquiries on insurance matters
Interacts with customers, agents, and others to resolve issues regarding policy provisions and conditions
Evaluates and interprets policy information within authority limits
Accesses account information and communicates effectively
Utilizes product knowledge and compliance understanding to make recommendations
Prepares and processes account and policy alerts according to established procedures
Escalates complex issues for further review
Documents customer interactions and outcomes thoroughly
Escalates unresolved issues for advanced support
Engages in self-directed learning to build knowledge
Stays informed about underwriting, policy guidelines, compliance, and legal updates
Maintains current department knowledge resources
Actively listens to customer concerns to identify trends
Recognizes opportunities for process improvement and makes recommendations
Collaborates with various departments including Policy Support, Claims, and Underwriting
May work with external vendors to address customer needs
Adheres to a regulated schedule and follows time-off request procedures

Requirements

Experience in high-volume, complex insurance customer support preferred
1 to 3 years of BPO/GCC experience in insurance processes
1 year of contact center or customer support experience preferred
Fluent in English, both written and spoken
1 year of experience in insurance or a related field preferred
Desired experience in US Property & Casualty Insurance customer service
Bachelor's degree preferred

Benefits

Competitive compensation and benefits package:

Competitive salary and performance-based bonuses
Comprehensive benefits package
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally renowned group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/

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FBS Customer Care Representative

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