Pune Maharashtra Customer service analyst Jobs – 755 Open Jobs Today

Business Analysts - AVP
Barclays —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- SQL
Analyst
Maersk —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
1d
AML/KYC Analyst
Radhika Provision —Pune, Maharashtra
- ₹4,20,000 - ₹4,50,000 a year
- Full-time
- Customer service
- English
- Analysis skills
Quick apply
2d
Adobe Analyst
Selections Hr Services —Pune, Maharashtra
- ₹10,00,000 - ₹18,00,000 a year
- Full-time
- Analysis skills
- In-person
Quick apply
11h
Business Analyst (JD26BA)
CredenTek Software & Consultancy —Baner, Pune, Maharashtra
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Engineering
- Finance
- Master's degree
KYC Operations Analyst 1
Citi —Pune, Maharashtra
- Full-time
- Bachelor's degree
11d
Legal Data and Automation Analyst
CrowdStrike —Pune, Maharashtra
- Full-time
- Master's degree
- Project management
- JavaScript
Technical Lead / Senior Salesforce Developer
Barclays —Pune, Maharashtra
- Salesforce
- DevOps
- Mentoring
Execution Analyst, SES Creation/SES Rel/Price Line Verification
bp —Pune, Maharashtra
- Full-time
- Hybrid work
- Microsoft Outlook
- Salesforce
- Microsoft Office
11h
Senior Customer Support Executive
Sandvik —Pune, Maharashtra
- Full-time
- CRM software
- Customer service
- ERP systems
3d
Link JR10018286 to JR10023278
Genpact India Private Limited —Pune, Maharashtra
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
7d
Customer Service Analyst
Accenture —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Customer service
- English
Analyst - Trust
TIAA —Pune, Maharashtra
- Online application
- Microsoft Excel
- No experience needed
- Finance
10d
Senior Analyst - Incident Management ( SM2 )
Microland —Pune, Maharashtra
- Bachelor's degree
Business Analyst at Elevati Infotech Pvt Ltd
Elevati Infotech —Baner, Pune, Maharashtra
- Full-time
- Engineering
- Master's degree
- Business development
FBS Production Support Analyst
Capgemini —Pune, Maharashtra
- Full-time
- Hybrid work
- English
- Java
- 12th Pass
- Paid time off
Quick apply
Credit Risk Analyst
Radhika Provision —Kalyani Nagar, Pune, Maharashtra
- ₹4,20,000 - ₹4,50,000 a year
- Full-time
- Finance
- Bachelor's degree
- In-person
Quick apply
9d
HR Technology Analyst II - Workday Reporting
Sourceo —Pune, Maharashtra
- Full-time
- Customer service
- Human resources
1d
Client Onboard Analyst 1
Citi —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Customer service
- English
MIS, Forecasting & Budgeting Analyst/Manager.
Techila Global Services —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Oracle
- Salesforce
2d

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Business Analysts - AVP

Barclays -
Pune, Maharashtra

Apply Now

Job details

Permanent

Qualifications

Jira
Microsoft Powerpoint
Microsoft Excel
Application development
SQL
Confluence
Scrum
APIs
Agile
Requirements gathering
Banking
SDLC

Full job description

Date live: 07/28/2026

Business Area: Private Bank Processing

Area of Expertise: Change

Contract: Permanent

Reference Code: JR-0000115017

Join us as a Business Analyst - AVP at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences.

To be successful Business Analyst - AVP you should have experience with:

Requirements elicitation and analysis
User Story creation
BRD / FRD preparation
Process mapping
Gap analysis
Impact assessment
Data analysis and reporting
UAT coordination
Client Onboarding
KYC / AML
Broking & Trading
Wealth Management
Portfolio Management Services (PMS)
Capital Markets
Private Banking
Client Lifecycle Management
SQL and data analysis
API and system integration concepts
Understanding of application development lifecycle (SDLC)
Agile and Scrum methodologies
JIRA and Confluence
Microsoft Excel and PowerPoint

Some other highly valued skills may include:

Private Banking or Wealth Management platforms.
Client onboarding systems and digital onboarding journeys.
Broking and trading platforms.
SEBI and RBI regulatory initiatives.
Investment products and portfolio reporting.
End-to-end project delivery in Agile environments.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Pune.

Purpose of the role

To support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities.

Accountabilities

Identification and analysis of business problems and client requirements that require change within the organisation.
Development of business requirements that will address business problems and opportunities.
Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations.
Support the creation of business cases that justify investment in proposed solutions.
Conduct feasibility studies to determine the viability of proposed solutions.
Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.
Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope.
Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation.

Assistant Vice President Expectations

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

customer service analyst jobs in pune maharashtra

Business Analysts - AVP

Analyst

AML/KYC Analyst

Adobe Analyst

Business Analyst (JD26BA)

KYC Operations Analyst 1

Legal Data and Automation Analyst

Technical Lead / Senior Salesforce Developer

Execution Analyst, SES Creation/SES Rel/Price Line Verification

Senior Customer Support Executive

Link JR10018286 to JR10023278

Customer Service Analyst

Analyst - Trust

Senior Analyst - Incident Management ( SM2 )

Business Analyst at Elevati Infotech Pvt Ltd

FBS Production Support Analyst

Credit Risk Analyst

HR Technology Analyst II - Workday Reporting

Client Onboard Analyst 1

MIS, Forecasting & Budgeting Analyst/Manager.

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