Pune Maharashtra Help desk analyst Jobs – 23 Open Jobs Today

Service Desk Analyst
DWF —Kharadi, Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- Customer service
Associate Service Desk Analyst
HealthEdge —Pune, Maharashtra
- Full-time
- Remote
- Microsoft Outlook
- Software troubleshooting
- English
9d
Service Desk Analyst
FNZ —Pune, Maharashtra
- Full-time
- Microsoft Access
- Azure
- Software troubleshooting
Analyst - HRIS Reporting
Gallagher —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Life insurance
Business Analyst
Hexanika —Pune, Maharashtra
- Email
- Microsoft Excel
- Finance
- Master's degree
Quality Analyst
Xecom Information Technologies —Pune, Maharashtra
- Email
- ERP systems
- Finance
- Master's degree
System Analyst - Customer Support
Signify —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Access
Sr. Deal Desk Analyst
LogicMonitor —Pune, Maharashtra
- Remote
- Sales
- Salesforce
- Analysis skills
2d
Specialist - BCM - Asset & Wealth Management 4B
Genpact India Pvt. Ltd. —Pune, Maharashtra
- Full-time
- Microsoft Excel
- English
- Finance
Quick apply
Specialist - F&A - AP 4A
Genpact India Pvt. Ltd. —Pune, Maharashtra
- Full-time
- Oracle
- ERP systems
- English
Quick apply
13d
D365 Support Analyst
EVERSANA —Pune, Maharashtra
- Full-time
- Project management
- Communication skills
Quick apply
Senior Analyst - HRIS Reporting
Gallagher —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Life insurance
Senior Analyst - System Engineering
MRO India —Pune, Maharashtra
- Remote
- Customer service
- Windows
- Master's degree
Quick apply
Linux & Java – Product Technical Support Analyst Lead -Pune
FIS Global —Pune, Maharashtra
- Full-time
- Oracle
- Software troubleshooting
- Java
- Health insurance
Specialist I - Data Science-Gen AI
UST —Pune, Maharashtra
- Azure
- DevOps
- Master's degree
8d
Application Developer (Oracle EBS)
Stantec —Pune, Maharashtra
- Full-time
- Oracle
- Software troubleshooting
- Customer service
Consultant Business Systems - Oracle Health Radnet, EHR
Optum —Pune, Maharashtra
- Full-time
- Oracle
- Software troubleshooting
- Health insurance
Sales & Commission Data Governance Analyst
NielsenIQ —Pune, Maharashtra
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
Principal Clinical Programmer (Spotfire/Power BI Prog)
サイネオス・ヘルス —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Manager, Sales & Commission Data Governance
NielsenIQ —Pune, Maharashtra
- Full-time
- CRM software
- Microsoft Excel
- Management
Quick apply

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Service Desk Analyst

DWF -
Kharadi, Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Azure
Software troubleshooting
BMC Remedy
Customer service
Windows
Technical support
Microsoft Office
IT support
ServiceNow
Communication skills
Active Directory
VPN

Full job description

Why join us?:

We are looking for a proactive and customer-focused Service Desk Analyst to join our Global Digital Experience Team. In this role, you will act as the first point of contact for technical support, ensuring seamless resolution of hardware, software, network, and application-related issues.

You will have the opportunity to work with modern technologies such as MS Surface Devices, Windows 11, Microsoft 365, MS Office Copilot, and Generative AI, while contributing to enhancing the overall digital experience for users.

Responsibilities:

Provide first-line technical support via phone, email, chat, and remote access
Troubleshoot and resolve issues related to hardware, software, networks, and applications
Support users on MS Surface Devices with Windows 11 and Microsoft 365 tools
Leverage Generative AI tools to improve issue resolution and user experience
Log, track, and update incidents and service requests in the ticketing system
Escalate complex issues to appropriate teams/vendors and follow through to resolution
Ensure high levels of customer satisfaction through timely and effective support
Contribute to continuous improvement by sharing feedback and process enhancement ideas
Participate in ongoing training and skill development initiatives

What will help you succeed in this role?:

Required Skills & Qualifications

Experience

2–4 years of experience in a Service Desk / IT Helpdesk / Technical Support role

Technical Skills

Good knowledge of Microsoft 365 (M365), Exchange, Active Directory (AD), and Microsoft Entra (Azure AD)
Hands-on experience with Windows 10/11 environments
Basic understanding of network troubleshooting (VPN, connectivity, etc.)
Familiarity with ITSM tools (ServiceNow, Remedy, or similar)

Soft Skills

Strong communication and customer service skills
Problem-solving mindset with a proactive approach
Ability to prioritize tasks and manage multiple tickets
Team player with the ability to collaborate across functions

What we offer:

Competitive salary and performance-based incentives
Opportunity to work with cutting-edge technologies like Microsoft 365, Copilot, and Generative AI
Exposure to a global IT environment and enterprise-level infrastructure
Continuous learning through training programs and certification support
Clear career progression paths within IT support and digital experience roles
Collaborative, inclusive, and innovation-driven workplace culture
Employee well-being programs and work-life balance initiatives

About us:

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

Apply Now

Refine Your Search

help desk analyst jobs in pune maharashtra

Service Desk Analyst

Associate Service Desk Analyst

Service Desk Analyst

Analyst - HRIS Reporting

Business Analyst

Quality Analyst

System Analyst - Customer Support

Sr. Deal Desk Analyst

Specialist - BCM - Asset & Wealth Management 4B

Specialist - F&A - AP 4A

D365 Support Analyst

Senior Analyst - HRIS Reporting

Senior Analyst - System Engineering

Linux & Java – Product Technical Support Analyst Lead -Pune

Specialist I - Data Science-Gen AI

Application Developer (Oracle EBS)

Consultant Business Systems - Oracle Health Radnet, EHR

Sales & Commission Data Governance Analyst

Principal Clinical Programmer (Spotfire/Power BI Prog)

Manager, Sales & Commission Data Governance

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