JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Technical Cluster Lead - Job DescriptionPosition OverviewThe Technical Cluster Lead is responsible for overseeing technical operations, service delivery, and team performance across a designated cluster of properties or markets. This role focuses on operational excellence, technical innovation, and cross-functional collaboration to ensure optimal building performance and client satisfaction within the assigned cluster.
Key ResponsibilitiesCluster Operations ManagementLead technical operations across assigned property cluster (typically 5-15 properties)
Oversee building systems performance, maintenance programs, and capital projects
Ensure consistent service delivery standards across all cluster properties
Coordinate with property management teams to optimize operational efficiency
Manage cluster-wide technical budgets and vendor relationships
Technical ExcellenceImplement and maintain technical standards and best practices across the cluster
Conduct regular property assessments and technical audits
Drive energy efficiency initiatives and sustainability programs
Oversee preventive maintenance programs and emergency response protocols
Ensure compliance with safety regulations, building codes, and environmental standards
Team LeadershipManage technical staff including engineers, technicians, and specialists across cluster properties
Provide coaching, development, and performance management for direct reports
Foster collaboration and knowledge sharing between cluster teams
Coordinate training programs and skill development initiatives
Support recruitment and onboarding of technical personnel
Strategic Planning & InnovationDevelop cluster-specific technical strategies and improvement plans
Identify opportunities for operational optimization and cost reduction
Lead implementation of new technologies and digital solutions
Analyze performance metrics and develop action plans for improvement
Support business development and client retention efforts
Stakeholder ManagementServe as primary technical contact for cluster clients and tenants
Collaborate with account management and business development teams
Coordinate with corporate technical teams and subject matter experts
Manage relationships with key vendors and service providers
Provide technical expertise for lease negotiations and space planning
Required QualificationsEducation & ExperienceBachelor's degree in Engineering, Facilities Management, or related technical field
7-10 years of experience in commercial real estate operations, facilities management, or building engineering
3-5 years of supervisory or team leadership experience
Professional certifications (FMP, SMA, CFM, or relevant engineering licenses) preferred
Technical CompetenciesStrong knowledge of building systems (HVAC, electrical, plumbing, fire safety, security)
Experience with CMMS/IWMS platforms and building automation systems
Understanding of energy management and sustainability practices
Familiarity with construction and capital project management
Knowledge of relevant codes, regulations, and industry standards
Leadership & Communication SkillsProven ability to lead and motivate technical teams
Strong problem-solving and analytical capabilities
Excellent communication skills with ability to interact with diverse stakeholders
Project management experience with ability to handle multiple priorities
Customer service orientation with focus on client satisfaction
Technology ProficiencyExperience with PropTech solutions and IoT building technologies
Proficiency in data analysis and reporting tools
Knowledge of digital workplace technologies
Understanding of smart building concepts and applications
Preferred QualificationsExperience managing geographically dispersed teams
Background in multiple property types (office, industrial, retail, healthcare)
Experience with ESG reporting and sustainability certifications (LEED, ENERGY STAR, etc.)
Lean Six Sigma or similar process improvement training
Advanced degree in Engineering, Business, or related field
Key Performance IndicatorsCluster operational performance metrics (uptime, response times, tenant satisfaction)
Budget management and cost optimization achievements
Energy efficiency and sustainability improvements
Team performance and development metrics
Client retention and satisfaction scores
What We OfferCompetitive salary with performance incentives
Comprehensive benefits package including health, dental, and retirement plans
Professional development opportunities and continuing education support
Flexible work arrangements and modern technology tools
Career advancement opportunities within JLL's global platform
Access to industry-leading training and certification programs
Travel RequirementsRegular travel within assigned cluster (up to 50%)
Occasional travel for training, conferences, or corporate meetings
Valid driver's license required
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
