Pune Maharashtra Process specialist infosys Jobs – 3 Open Jobs Today

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Technology Specialist - IT Service, Support and Operations

Infosys BPM Limited -
Pune, Maharashtra

Apply Now

Job details

Qualifications

Microsoft Windows Server
Asset management
Supplier management
LAN
Visio
Firewall
DHCP
ITIL
IT support
DNS
Linux
Active Directory

Full job description

Job Description:

Installation Trouble shooting Managing Endpoints
Installation Trouble shooting Managing Physical Server VM cloud servers
Installation Trouble shooting Managing Network devices Switches routers Firewalls
Signature and patch updates in all Endpoints and servers in defined SLA
Preparing Daily weekly monthly reports and scheduling meetings and explaining the reports to respective stakeholders
Verbal written communications and co ordination with End users project team IT team Clients US Europe Australia
Working knowledge with any of the well know Ticketing tools
Fixing vulnerability in end points servers network devices
Working on AMC renewal process for IT related assets
Able to read and understand IT related requirement in SOW MSA and implementation
Preparing Modificaition network diagram using Ms Visio
Working with core network and server team in fixing issues
Provding oncall support along with Client ISP Core IT team members for new implementation as well as fixing issues
Willing to working in 24 5 24 7 environment
WFO is mandatory
Providing handover Co ordination with team members to ensure all IT related issues are addressing with in SLA
Perparing RCA for any IT related incidents
Taking end to End responsibility in the projects provided by IT team
Planning leaves in advance without affecting production
Prefered certification on Microsoft server technologies Cisco networking

Key Responsibilities:

Should be experienced in day to day IT Infrastructure support including various Operating systems like Win10 MacOS Linux
Should have strong knowledge in implementation administration of various servers server roles
Administration of LAN infrastructure switches firewall routers
Knowledge on Active Directory Services DHCP DNS
Should be having understanding on ITIL framework IT reporting metrics MIS and create different reports as per the framework
Manage the team of analysts who support end user s IT tickets and act as SME for them
Attend to service requests and incidents Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents
Handle system and network related issues and handle 1st 2nd level IT incidents and IT service requests
Thorough knowledge on different tools used for capacity management availability managements
Experience in Asset management IT Supplier Management
Should be flexible to work in different shift timings and coordinate with different teams across geographies
Should be experienced in handling various IT audits ISO20K 27K etc

Preferred Skills:

TIG->Standard TIG

Apply Now

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process specialist infosys jobs in pune maharashtra

Technology Specialist - IT Service, Support and Operations

Service Operations Analyst

Senior Domain Lead

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