Pune Maharashtra Service desk manager Jobs – 23 Open Jobs Today

Client Experience Manager (Managed Office Spaces)
UrbanWrk Pvt Ltd —Pune, Maharashtra
- ₹4,50,000 - ₹6,00,000 a year
- Full-time
- Hospitality
- Bachelor's degree
- In-person
- Health insurance
- Paid time off
Quick apply
9d
Project Manager
AiRo Digital Labs —Pune, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- Project management
- Bachelor's degree
11d
Customer Success Manager India
ESP Global Services Limited —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Health insurance
Quick apply
Senior Project Manager
Converge Technology Solutions —Pune, Maharashtra
- Full-time
- Remote
- Computer Science
- PMP
- Analysis skills
Infrastructure Delivery Lead / Manager
Codvo.ai —Pune, Maharashtra
- Azure
- PMP
- Engineering
Vice President, Technology Service Desk/On-Site Support
The Bank of New York Mellon Corporation —Pune, Maharashtra
- Full-time
- Computer Science
- Bachelor's degree
- In-person
- Paid time off
Mgr IT Support
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Computer Science
- Customer service
- Windows
Front Desk Manager
Stori Design - Luxury Furniture —Yerawada, Pune, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
5d
Associate Process Manager
Eclerx —Pune, Maharashtra
- Software troubleshooting
- Microsoft Office
- Master's degree
Product Manager CX
IFS —Pune, Maharashtra
- Full-time
- Hybrid work
- Salesforce
- Master's degree
- Product management
Quick apply
Service Delivery Manager, Enterprise AI
Siemens —Pune, Maharashtra
- Full-time
- Azure
- AWS
- Budgeting
10d
IT UX Services Operations & Continuous Improvement Manager
BOBST —Pune, Maharashtra
- Full-time
- Microsoft Excel
- English
- Analysis skills
Analyst – Technology Support Services
Integrative Systems —Pune, Maharashtra
- Weekend availability
- Microsoft Access
- Microsoft Outlook
- Software troubleshooting
Office Manager
Space Saturn Product And Services Private Limited —Pimpri-Chinchwad, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
Quick apply
3d
L2 Technical Support Analyst
Delta Capita —Pune, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- DevOps
- English
Quick apply
L2 Enterprise Support Engineer
Sarvatra Technologies —Pune, Maharashtra
- Email
- Oracle
- SQL
- Bachelor's degree
ITSM ADMINISTRATOR
ITC WORLDWIDE —Pune, Maharashtra
- Full-time
- Azure
- B.Sc
- DevOps
Quick apply
Business System Specialist
Apex Group —Baner, Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- Windows
Sr. Project Manager - Revenue Operations
LogicMonitor —Pune, Maharashtra
- Monday to Friday
- PMP
- Salesforce
- Engineering
Global Service Desk Agent
Apex Group —Pune, Maharashtra
- Full-time

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Client Experience Manager (Managed Office Spaces)

UrbanWrk Pvt Ltd
Pune, Maharashtra

Quick apply

Job details

Full-time
₹4,50,000 - ₹6,00,000 a year
9 days ago

Benefits

Provident Fund
Health insurance
Paid time off
Flexible schedule

Qualifications

Hospitality
Bachelor's degree
Guest services
Billing
Property management
Hotel experience
Hotel management

Full job description

About Us

At UrbanWrk, we provide flexible workspace solutions designed for modern businesses. Our facilities combine thoughtful design with functional efficiency, offering environments that support productivity and collaboration. We offer tailored offices, studios, meeting rooms, and day passes that adapt to diverse business needs—from expansion to consolidation. With twenty years of experience in commercial real estate, we specialize in sustainable, professionally managed workspaces. We serve entrepreneurs and established enterprises seeking quality workspace solutions that align with their operational requirements and growth objectives.

About the Role

The Client Experience Manager is responsible for delivering a consistently high-quality, hospitality-led experience at their centre. This role combines operations, service delivery, and commercial responsibility, ensuring the workspace runs smoothly and members find it easy, reliable, and pleasant to work from every day.

This is a role for people who take genuine ownership. We are looking for proactive individuals who spot issues before they escalate, take personal responsibility for execution, and follow things through to completion. Ideas are encouraged, but success in this role comes from initiative, attention to detail, and disciplined follow-up, always in service of the member experience.

As the on-ground representative of the brand, the CE Manager sets the tone for how the centre feels, functions, and is remembered.

Key Responsibilities

Member Experience & Hospitality

Act as the primary point of contact for members and guests
Deliver a warm, professional, and secure arrival experience
Build strong, trust-based relationships with members
Resolve concerns with empathy, clarity, and ownership
Organise and support events that strengthen engagement and community

Centre Operations & Facilities

Own the day-to-day running of the centre end to end
Conduct regular walkthroughs to ensure cleanliness, functionality, and reliability
Work closely with the facility management partner to maintain service standards
Coordinate with technical, IT, and external vendors to resolve issues efficiently

Projects, Handover & Snag Closure

Coordinate with the Projects team during office handovers and fit-out completion
Track, follow up, and close snags before and after member move-in
Ensure spaces are genuinely member-ready, not just technically complete

Inventory, Vendors & Ticketing

Maintain inventory of consumables and place timely orders
Create, track, and close tickets on the internal ticketing system
Coordinate repairs, maintenance, and vendor visits
Verify vendor invoices related to centre operations

Events, Revenue & Ad-hoc Billing

Plan and execute experience-led and revenue-generating events
Drive non-desk revenue including meeting rooms, day passes, parking, and HVAC usage
Track chargeable usage accurately and inform Finance for ad-hoc billing
Ensure billing inputs are timely, accurate, and transparent

Sales & Growth Support

Support member tours and prospective client visits when required
Assist the Sales team with on-ground coordination for closures and onboarding
Identify upsell opportunities through day-to-day member interactions
Represent the brand at local networking events or community engagements, where applicable

Ideal Candidate Profile

Academic Background

▸ Graduate in Hotel Management, Hospitality Administration, or a related field from a recognised institution (IHM, IHMCT, or equivalent) — passed out before 2020.

▸ Additional certifications in Facility Management, Workplace Experience, or Property Management are a plus.

Professional Experience

▸ 5–8 years of progressive experience in client-facing hospitality or workplace service roles.

▸ First 2–3 years spent in a 4-star or 5-star hotel environment — Front Office, Guest Relations, Concierge, or F&B — with strong exposure to structured guest service standards.

▸ Subsequent experience in a premium managed office space, coworking operator, or corporate facility management role.

▸ Experience managing a centre or floor of 40,000–75,000 sq. ft. is preferred.

▸ Demonstrated ability to work independently and take full ownership of a space without daily supervision.

▸ Familiarity with ticketing tools, facility management dashboards, and basic financial reporting.

Pay: ₹450,000.00 - ₹600,000.00 per year

Benefits:

Flexible schedule
Health insurance
Paid time off
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

service desk manager jobs in pune maharashtra

Client Experience Manager (Managed Office Spaces)

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