We are seeking a Senior UI/UX Designer / UX Researcher to lead the design of intuitive, scalable, and AI-powered user experiences for a cloud-native US Healthcare Revenue Cycle Management (RCM) platform. This expert-level role combines user-centered design, UX research, visual & interaction design, AI/ML dashboard design, and cross-functional collaboration.
You will design interfaces for Healthcare RCM modules (Claims, Coding, Collections, Scheduling, EDI) and AI-driven, autonomous agent workflows.
The role involves mentoring junior designers, collaborating with Product, Engineering, AI/ML, RPA, DevOps, and Compliance teams, and ensuring designs are accessible, performance-optimized, and developer-ready for modern MVC/.NET Core stacks.
UX Research & User-Centered Design:
- Conduct user research, interviews, and contextual inquiries with stakeholders, including clients, end-users, and operational teams.
- Analyze workflows for Healthcare RCM modules to identify pain points and opportunities for AI, automation, and predictive analytics.
- Translate research into user personas, journey maps, and experience flows.
- Conduct usability testing for AI-driven dashboards, RCM workflows, and autonomous agent interfaces.
Interaction & Visual Design:
- Design wireframes, prototypes, and high-fidelity mockups for complex RCM interfaces, AI dashboards, and multi-agent interactions.
- Collaborate with Product, AI/ML, and RPA teams to ensure user-friendly adoption of autonomous agents and predictive analytics.
- Implement design systems, style guides, and UI standards for consistency, accessibility, and brand compliance.
- Ensure responsive, accessible (WCAG 2.1), and performance-optimized designs for web and mobile platforms.
AI/GenAI & Agentic AI Integration:
- Design interfaces that leverage GenAI, LLMs, and autonomous agents, ensuring intuitive interactions with AI-powered assistants.
- Collaborate with AI/ML engineers to visualize model outputs, predictions, and recommendations effectively.
- Incorporate multi-agent orchestration workflows and automation into the UX, minimizing cognitive load.
Prototyping & Validation:
- Create interactive prototypes using Figma, Adobe XD, Axure, or similar tools for rapid iteration and stakeholder feedback.
- Conduct A/B testing, heuristic evaluation, and accessibility testing to optimize user experience.
- Use analytics and user behavior data to inform design decisions and improve AI/ML interface adoption.
MVC / .NET Core & Modern Stack Collaboration:
- Collaborate with front-end and back-end engineers to ensure designs are feasible with .NET Core MVC, React, Angular, Blazor, and microservices architectures.
- Ensure design components and UI patterns are optimized for performance, scalability, and cloud deployment.
- Participate in design reviews to guide API-driven UI/UX and integration with AI/ML and RPA workflows.
Collaboration & Mentorship:
- Work closely with Product Managers, Data Scientists, AI Engineers, RPA Developers, and DevOps teams to align UX with technical and business requirements.
- Mentor junior UX/UI designers on best practices for AI/ML, RPA, and Healthcare RCM workflows.
- Advocate for user experience in cross-functional design reviews and strategy discussions.
- Bachelor’s or Master’s degree in HCI, Design, Psychology, Computer Science, or related fields.
- 7–12+ years of experience in UX/UI design, preferably in enterprise software, healthcare, or AI-driven platforms.
- Proven experience designing interfaces for AI/ML, GenAI, Agentic AI, or autonomous workflows.
- Strong knowledge of Healthcare RCM workflows (Claims, Coding, Collections, Scheduling, EDI) preferred.
- Experience with cloud applications (AWS, Azure, GCP) and integrating AI-powered dashboards.
Technical Expertise:
- Design & Prototyping Tools: Figma, Sketch, Adobe XD, Axure, InVision
- Front-End Awareness: HTML5, CSS3, JavaScript, TypeScript, React, Angular, Blazor
- Back-End Awareness: MVC patterns, .NET Core (latest versions), API integrations, microservices
- Data Visualization: Tableau, Power BI, D3.js, Plotly, Looker for AI/analytics dashboards
- Accessibility & Standards: WCAG 2.1, ARIA, responsive design principles
- UX Research & Analytics: User interviews, surveys, A/B testing, heatmaps, Google Analytics
- AI/ML & Agentic AI Integration: Designing interfaces for LLMs, autonomous agents, predictive analytics, RPA workflows
- Collaboration & Versioning: Jira, Confluence, Miro, Zeplin, Git for design handoff
- Cloud Awareness: AWS, Azure, GCP for design considerations in cloud-native applications
Skillset:
- Strong user-centered design, problem-solving, and interaction design skills.
- Ability to translate complex AI/ML outputs and RCM workflows into intuitive interfaces.
- Expertise in cross-functional collaboration with AI, Data, RPA, and Cloud teams.
- Excellent communication, presentation, and mentorship skills.
- High attention to detail, accessibility, compliance, and user adoption in healthcare applications.
Strategic Impact:
- Deliver high-quality, AI/ML-enabled UX for Healthcare RCM platforms, improving operational efficiency and end-user satisfaction.
- Ensure intuitive adoption of autonomous agents, AI dashboards, and RPA workflows.
- Drive data-driven UX decisions by integrating analytics, user feedback, and predictive insights.
- Establish best-in-class UX practices across AI/ML, GenAI, Agentic AI, and RCM systems.
Kindly Note: At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence.
If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at [email protected]
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