Patient Care Coordinator Location: Raipur, Chhattisgarh Department: Patient Relations / Operations Employment Type: Full-Time Experience: 1–3 years preferred; freshers with strong communication skills may also apply About the Role We are looking for a Patient Care Coordinator who will be responsible for ensuring a smooth, professional and caring experience for patients and their attendants—from the first enquiry/appointment through consultation, admission, treatment and follow-up. The ideal candidate should be empathetic, highly organized, confident in communication and comfortable coordinating with doctors, nursing staff, billing, front desk and other hospital departments. Key Responsibilities 1. Patient Coordination - Welcome and assist patients and attendants during their hospital journey. - Understand patient requirements and guide them to the appropriate doctor/service. - Coordinate OPD appointments, investigations, procedures and follow-ups. - Explain the hospital process, timelines and required documentation clearly. - Ensure patients do not face unnecessary delays or confusion. 2. Lead & Appointment Management - Handle patient enquiries received through phone calls, WhatsApp, website and other channels. - Follow up with enquiries and convert them into appointments. - Maintain accurate records of leads, appointments and follow-ups. - Follow up with patients who have missed appointments. - Coordinate with the marketing team regarding incoming leads and campaign enquiries. 3. Admission & Treatment Coordination - Assist patients and attendants with the admission process. - Coordinate between the patient, doctor, nursing team, billing and other departments. - Ensure pre-operative investigations and documentation are completed. - Coordinate surgery/procedure schedules and communicate relevant information to patients. - Keep patients and attendants informed about the next steps throughout their treatment. 4. Patient Experience - Act as a dedicated point of contact for patients and attendants. - Identify patient concerns and resolve them wherever possible. - Escalate complaints or issues promptly to the appropriate authority. - Collect patient feedback and identify opportunities to improve patient experience. - Maintain a professional, courteous and empathetic approach at all times. 5. Follow-Up & Relationship Management - Follow up with patients after consultation, surgery or discharge. - Remind patients about follow-up visits, investigations and treatment plans. - Maintain long-term relationships with patients and attendants. - Support the hospital in improving repeat visits and patient referrals. Performance Indicators (KPIs) The candidate will be evaluated on: - Patient enquiries converted into appointments - Appointment attendance rate - Follow-up completion rate - Patient satisfaction and feedback - Response time to patient enquiries - Number of pending/unattended enquiries - Admission/procedure coordination efficiency - Patient complaints and resolution time - Accuracy of patient records and CRM updates Required Skills - Excellent verbal and written communication - Strong interpersonal and relationship-management skills - Empathy and a patient-first attitude - Good follow-up and persuasion skills - Ability to coordinate with multiple departments - Basic computer/MS Office skills - Ability to maintain patient and lead records - Good organizational and time-management skills - Ability to work calmly in a hospital environment Preferred Qualifications - Graduate in any discipline - Prior experience in a hospital, healthcare, clinic, insurance/TPA or customer-service environment preferred - Experience with hospital CRM/HMS or lead-management systems is an advantage - Knowledge of Hindi and English is preferred What We Offer - Opportunity to work in a growing healthcare organization - Professional and patient-centric work environment - Performance-based growth opportunities - Exposure to hospital operations, patient management and healthcare services Salary: ₹15,000–₹25,000 per month, depending on experience and suitability. To Apply: Send your CV with the subject “Patient Care Coordinator – Raipur”.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
