Rajasthan Focus improvement manager, Jobs – 69 Open Jobs Today

Manager - Customer Success
Saadaa —Jaipur, Rajasthan
- ₹50,000 - ₹70,000 a year
- Full-time
- CRM software
- Customer service
- Master's degree
Quick apply
3d
State Credit Manager - Ajmer
Aditya Birla Group —Rajasthan
- Master's degree
- Analysis skills
- MBA
Business Transformation Senior Manager
Accenture —Jaipur, Rajasthan
- Full-time
- Oracle
- Management
- ERP systems
7d
Assistant Manager - Production Planning & Control (PPC) & Order Handling
Endress+Hauser Flow India —Chhabra, Rajasthan
- Full-time
- Microsoft Excel
- Bachelor's degree
- Analytics
Area Manager- Retail Sales
Mahindra & Mahindra Ltd —Jaipur, Rajasthan
- English
- Microsoft Office
- Master's degree
10d
Assistant Project Manager
Cushman & Wakefield —Jaipur, Rajasthan
- Full-time
- Civil engineering
- PMP
- Bachelor's degree
Quick apply
5d
Workshop Manager
Epiroc Mining India Ltd —Udaipur, Rajasthan
- Electrical experience
- Bachelor's degree
- Electrical Engineering
Installation Manager
SUNROOOF —Jaipur, Rajasthan
- Full-time
- Schematics
- Travel
- HVAC
- Commuter assistance
- Paid time off
Quick apply
IT Project Manager
Pegasus —Rajasthan
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Production Manager (Toy Manufacturing)
ToppersNotes —Jaipur, Rajasthan
- Up to ₹45,000 a month
- Full-time
- Microsoft Excel
- Inventory management
- Engineering
- Paid time off
Quick apply
1d
Human Resource Lead
Astegic —Jaipur, Rajasthan
- Full-time
- Microsoft Office
- Master's degree
- Human resources
- Paid time off
Senior Channel Sales Manager - HOM
Tata AIG General Insurance Company —Nagar, Rajasthan
- Bachelor's degree
ASSISTANT MANAGER -Operations Quality Assurance
Endress+Hauser Flow India —Chhabra, Rajasthan
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
Product Development Specialist
Rijk Zwaan —Rajasthan
- Sales
- English
- Master's degree
Senior Revenue Analysis
Marriott International, Inc —Jaisalmer, Rajasthan
- Full-time
- Bachelor's degree
- Business Administration
2d
Project Management Support - Senior Officer
UNOPS —Bissau, Rajasthan
- Google Suite
- English
- Microsoft Office
10d
Customer Relationship Manager (CRM)
Eventrics Multi Tasking Solutions Pvt Ltd —Jaipur, Rajasthan
- ₹30,000 - ₹40,000 a month
- Full-time
- CRM software
- Marketing
- Salesforce
- Flexible schedule
Quick apply
7d
Soft Bucket Collection Tele-Calling Floor Manager
Kogta Financial —Rajasthan
- Master's degree
- Analysis skills
- Bachelor's degree
Associate Engineer, Vendor Quality
Mattel —Chau, Rajasthan
- English
- Analysis skills
- Diploma
CM-Retail-Kuchaman
Aditya Birla Group —Rajasthan
- Finance
- Master's degree
- Analysis skills

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Manager - Customer Success

Saadaa
Jaipur, Rajasthan

Quick apply

Job details

Full-time
₹50,000 - ₹70,000 a year
3 days ago

Qualifications

CRM software
Customer service
Master's degree
Analysis skills
Bachelor's degree
Non-voice
Customer support
Leadership
Communication skills

Full job description

ABOUT सादा / SAADAA

We are a direct-to-consumer (D2C) lifestyle brand. Our vision is to advocate the सादा / SAADAA way of living and make बेहतर / BETTER basics for everyone. Among the Top 1% Shopify stores in India, we are a bootstrapped and profitable brand with industry-leading benchmarks. In just 4 years, we have grown from a 100 sq. ft. garage to a 150+ member team.

ROLE OVERVIEW

The Customer Experience Lead will be responsible for managing the overall customer support function across voice and non-voice channels. The role requires ensuring timely query resolution, maintaining low pendency rates, supporting the customer support team in daily operations, and collaborating with cross-functional teams to deliver a seamless customer experience. The ideal candidate will combine operational excellence, team leadership, and problem-solving skills to ensure customer satisfaction remains uncompromised.

WHAT YOU WILL BE RESPONSIBLE FOR

Manage end-to-end customer support operations across voice and non-voice channels.
Monitor team workload and allocate resources effectively to maintain service levels.
Ensure timely resolution of customer queries, complaints, and escalations.
Track and reduce ticket pendency rates through effective planning and execution.
Act as a support system for team members by providing guidance and resolving operational challenges.
Maintain high standards of customer satisfaction and service quality.
Collaborate closely with Operations, Logistics, Technology, Finance, and other internal teams to resolve customer concerns efficiently.
Identify process gaps and implement improvements to enhance team productivity and customer experience.
Monitor key customer support metrics and prepare performance reports.
Handle critical customer escalations and drive resolution within defined timelines.
Support team hiring, training, coaching, and performance management initiatives.
Ensure adherence to company policies, processes, and customer service standards.

WHO YOU ARE

Bachelor’s degree in any discipline.
7+ years of experience in Customer Support, Customer Experience, or Customer Service Operations.
Proven experience managing both voice and non-voice customer support teams.
Strong understanding of customer service metrics, SLAs, and escalation management.
Excellent communication and stakeholder management skills.
Strong problem-solving and decision-making abilities.
Ability to manage multiple priorities in a fast-paced environment.
Hands-on experience with customer support platforms, CRM tools, and reporting systems.
Strong analytical mindset with the ability to use data for operational improvements.
Experience working in e-commerce, retail, D2C, or consumer-focused businesses will be preferred.

WHY BE A PART OF सादा / SAADAA?

Do you feel out of place in a world full of unnecessary complexities?
Do you find joy in little things?
Are you curious about how things work and how we got here?
Do you believe people focus on the wrong things?
Are you excited by the idea of learning new things or solving problems in the simplest way?

If your answer is yes, you belong here. At सादा / SAADAA, we believe simplicity and better basics lead to a more meaningful life. We exist to fight unconscious consumption and unnecessary complexity through thoughtfully designed products.

WHAT DO WE OFFER?

A team of empathetic problem solvers
Clear growth path into senior leadership
Opportunity to build exceptional customer experiences at scale
Culture of continuous learning
Freedom to explore, fail, and learn

Quick apply

Refine Your Search

focus improvement manager, jobs in rajasthan

Manager - Customer Success

State Credit Manager - Ajmer

Business Transformation Senior Manager

Assistant Manager - Production Planning & Control (PPC) & Order Handling

Area Manager- Retail Sales

Assistant Project Manager

Workshop Manager

Installation Manager

IT Project Manager

Production Manager (Toy Manufacturing)

Human Resource Lead

Senior Channel Sales Manager - HOM

ASSISTANT MANAGER -Operations Quality Assurance

Product Development Specialist

Senior Revenue Analysis

Project Management Support - Senior Officer

Customer Relationship Manager (CRM)

Soft Bucket Collection Tele-Calling Floor Manager

Associate Engineer, Vendor Quality

CM-Retail-Kuchaman

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