Rajkot Gujarat Customer relations representative Jobs – 1 Open Jobs Today

Call Centre Agent
Lucky Mycrofine Appliances Pvt. Ltd. —Rajkot, Gujarat
- ₹10,000 - ₹15,000 a month
- Full-time
- English
- Bachelor's degree
- Organisational skills
- Cell phone reimbursement
- Food provided
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Call Centre Agent
Lucky Mycrofine Appliances Pvt. Ltd. —Rajkot, Gujarat
1-3 years of experience in customer support, call center, telecalling, service coordination, or customer relations. Response time to customer inquiries.
₹10,000 - ₹15,000 a month
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Call Centre Agent

Lucky Mycrofine Appliances Pvt. Ltd.
Rajkot, Gujarat

Quick apply

Job details

Full-time
₹10,000 - ₹15,000 a month

Benefits

Cell phone reimbursement
Food provided
Paid sick time

Qualifications

Call center experience
English
Bachelor's degree
Gujarati
Conversion optimisation
Organisational skills
Product demos
Customer support
Hindi
Communication skills

Full job description

We are looking for a Customer Support & Service Coordinator to manage customer inquiries related to product demonstrations, installations, service requests, warranty support, and general product information.

The ideal candidate should have excellent communication skills, be comfortable handling calls and WhatsApp conversations, and be capable of coordinating with service technicians, dealers, and customers to ensure a smooth customer experience.

Key ResponsibilitiesCustomer Support

Handle incoming customer calls and WhatsApp inquiries.
Provide information about Mycrofine Atta Chakki products, features, and benefits.
Respond promptly to customer queries and complaints.
Guide customers regarding product usage and basic troubleshooting.

Demo Coordination

Schedule and coordinate product demonstrations.
Assign demo requests to relevant sales representatives or dealers.
Follow up with customers after demonstrations.

Service Coordination

Register service requests and complaints.
Coordinate with service technicians and service centers.
Track service status and ensure timely resolution.
Follow up with customers after service completion.

Lead Management

Manage inquiries received through social media, website forms, WhatsApp, and phone calls.
Record customer information accurately in CRM or spreadsheets.
Assign leads to appropriate sales representatives or dealers.

Warranty & Documentation

Verify warranty details and customer records.
Assist customers with warranty registration and claims.
Maintain accurate records of service and support requests.

Requirements

Graduate preferred.
1-3 years of experience in customer support, call center, telecalling, service coordination, or customer relations.
Good communication skills in Hindi and English.
Knowledge of Gujarati is preferred.
Comfortable using WhatsApp Business, Google Sheets, Excel, and CRM systems.
Strong follow-up and organizational skills.
Customer-focused attitude with problem-solving ability.

Preferred Skills

Experience in consumer appliances, home appliances, electronics, or retail customer support.
Ability to handle multiple customer conversations simultaneously.
Basic understanding of service operations and dealer networks.

Key Performance Indicators (KPIs)

Response time to customer inquiries.
Demo booking conversion rate.
Service request resolution time.
Customer satisfaction ratings.
Lead allocation and follow-up accuracy.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement
Food provided
Paid sick time

Work Location: In person

Quick apply

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