Job Description – Front Office Manager
Property: ZANA – A Luxury Escape, Jim Corbett
Location: Dhikuli, Jim Corbett, Uttarakhand
Department: Front Office
Reports To: General Manager
Employment Type: Full-Time
About ZANA – A Luxury Escape, Jim Corbett
Nestled amidst the pristine wilderness of Jim Corbett, ZANA – A Luxury Escape, Jim Corbett is a luxury resort by Espire Hospitality Group, offering an exceptional blend of refined hospitality, nature-inspired experiences, and personalized service. The resort features elegantly designed rooms and cottages, premium dining experiences, luxury event spaces, and world-class amenities, creating memorable stays for leisure and corporate guests alike.
Position Summary
We are seeking a dynamic, guest-centric, and passionate Front Office Manager to lead all Front Office operations at ZANA – A Luxury Escape, Jim Corbett. The ideal candidate will be responsible for delivering exceptional guest experiences, leading a high-performing team, ensuring operational excellence, and upholding the luxury service standards synonymous with the ZANA brand.
Key Responsibilities
- Lead and oversee all Front Office operations, including Reception, Guest Relations, Concierge, Bell Desk, and Reservations coordination.
- Ensure seamless check-in and check-out experiences while delivering personalized luxury service.
- Maintain the highest standards of guest satisfaction and brand service excellence.
- Recruit, train, mentor, and develop the Front Office team.
- Handle guest feedback, complaints, and service recovery promptly and professionally.
- Coordinate closely with Housekeeping, Engineering, Food & Beverage, Sales, and Revenue teams to ensure smooth hotel operations.
- Monitor room inventory, room assignments, VIP arrivals, and special guest requests.
- Drive upselling initiatives to maximize room revenue and guest experience.
- Ensure compliance with hotel SOPs, brand standards, statutory regulations, and safety procedures.
- Prepare departmental budgets, forecasts, and operational reports.
- Monitor guest reviews and implement continuous service improvement initiatives.
- Maintain grooming, discipline, and performance standards within the department.
- Support resort operations during high occupancy, weddings, conferences, and special events.
Qualifications
- Bachelor's Degree or Diploma in Hotel Management or Hospitality Management.
- Minimum 6–8 years of Front Office experience with at least 2 years as Front Office Manager or Assistant Front Office Manager in a luxury hotel or resort.
- Resort experience is highly preferred.
- Strong working knowledge of Opera PMS or similar Property Management Systems.
- Excellent leadership, communication, and interpersonal skills.
- Strong understanding of room inventory management, revenue optimization, and guest relations.
- Ability to work under pressure while maintaining exceptional service standards.
Core Competencies
- Luxury Guest Experience
- Leadership & Team Development
- Service Recovery
- Revenue Upselling
- Operational Excellence
- Communication & Relationship Management
- Budgeting & Cost Control
- Problem Solving & Decision Making
- Attention to Detail
- Cross-functional Collaboration
Why Join ZANA – A Luxury Escape, Jim Corbett?
- Be a part of one of Espire Hospitality Group's flagship luxury resort destinations.
- Opportunity to work in a premium luxury hospitality environment surrounded by nature.
- Excellent learning, career growth, and leadership development opportunities.
- Competitive compensation, accommodation, and duty meals as per company policy.
Pay: ₹50,000.00 - ₹55,000.00 per month
Benefits:
- Food provided
- Provident Fund
Application Question(s):
- What is your current in hand ?
- What is your monthly CTC ?
- What is your Notice Period in days ?
Location:
- Jim Corbett National Park, Uttarakhand (Required)
Work Location: In person
