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Technical Customer Support Executive (CSE)
Payplex Solutions Private Limited —Ranchi, Jharkhand
- ₹15,000 - ₹20,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Bachelor's degree
- Health insurance
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6d

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Technical Customer Support Executive (CSE)
Payplex Solutions Private Limited —Ranchi, Jharkhand
Dealplex Solutions Private Limited is seeking a proactive and customer-focused Customer Support Executive to manage customer interactions, vendor verification…
₹15,000 - ₹20,000 a month
Quick apply
6d

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Technical Customer Support Executive (CSE)

Payplex Solutions Private Limited
Ranchi, Jharkhand

Quick apply

Job details

Full-time
₹15,000 - ₹20,000 a month
6 days ago

Benefits

Health insurance

Qualifications

CRM software
Microsoft Excel
E-Commerce
Bachelor's degree
Organizational skills
Computer skills
Customer support
Communication skills

Full job description

Job Summary:

Dealplex Solutions Private Limited is seeking a proactive and customer-focused Customer Support Executive to manage customer interactions, vendor verification processes, and product listing operations for our growing quick commerce and e-commerce platform. The ideal candidate should possess strong communication skills, attention to detail, and the ability to handle customer and vendor queries efficiently in a fast-paced environment.

Key Responsibilities:

Respond promptly and professionally to customer and vendor queries through phone calls, emails, chat support, and other communication channels.
Handle vendor onboarding and verification processes by validating required documents and ensuring compliance with company standards.
Manage and maintain accurate product listings, including product descriptions, pricing, inventory updates, and catalog accuracy across the platform.
Troubleshoot and resolve customer concerns related to orders, deliveries, payments, products, and vendor services while escalating complex issues to the concerned departments when required.
Maintain proper records of customer interactions, complaints, vendor verification status, and resolutions in CRM or internal systems.
Coordinate with internal teams such as operations, logistics, onboarding, and catalog management to ensure smooth workflow and customer satisfaction.
Monitor customer and vendor feedback to identify recurring issues and contribute toward process improvements and service enhancement.
Ensure timely follow-ups and maintain high standards of customer experience and operational efficiency.

Required Skills & Qualifications:

Bachelor’s degree in any discipline; relevant experience in customer support, e-commerce operations, or vendor management will be preferred.
Strong verbal and written communication skills with a professional and customer-centric approach.
Ability to multitask, resolve problems efficiently, and work under pressure in a fast-paced environment.
Basic computer proficiency and familiarity with CRM tools, Excel, Google Sheets, or support software.
Good organizational skills with attention to detail and accuracy in documentation and product listings.
Team-oriented mindset with a positive attitude and willingness to learn.

Preferred:

Prior experience in e-commerce, quick commerce, fintech support, vendor onboarding, or product catalog management.
Knowledge of online marketplace operations and customer handling processes.

What We Offer:

Opportunity to work with a rapidly growing quick commerce and e-commerce company.
Collaborative and dynamic work environment.
Learning, training, and career growth opportunities.
Competitive salary and performance-based growth opportunities.
Exposure to vendor management, customer operations, and digital commerce processes.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance

Work Location: In person

Quick apply

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