Work Model: Remote
The Internal Project Manager – Customer Success Operations plays a key role in planning, coordinating, and delivering projects that drive measurable business value. This position partners closely with stakeholders across the organization to define project scope, manage risk, and ensure successful outcomes — all while championing project management best practices and fostering clear, effective communication at every stage of the project lifecycle.
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Plan, coordinate, and monitor projects to ensure results have an articulated scope with quantifiable business benefit, while assisting stakeholders in defining success metrics and criteria.
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Apply project management best practices, methodologies, documentation, and tools to coordinate project resources and ensure projects progress on schedule, within budget, and in line with accepted requirements.
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Create and maintain project documentation including project charters and plans that specify goals, execution approach, staffing, and scheduling.
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Facilitate project meetings using engaging, informative, and well-organized presentations; prepare and deliver project status reports and timely updates to all identified audiences.
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Actively work with stakeholders to resolve conflicts, deliver actionable resolutions, and develop effective communication plans.
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Assist with risk management and facilitate change control for projects.
Productivity & Operations
Microsoft Operating Systems & Products
Project Management
Project Management Tools & Methodologies
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Bachelor's degree or equivalent experience with practical experience as a Project Manager successfully managing projects.
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Practical experience using Project Management tools and methodologies with demonstrated knowledge of project management best practices.
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Good facilitation, organizational, multi-tasking, and time-management skills with the ability to thrive in a fast-paced, deadline-driven environment.
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Good critical thinking, problem-solving, conflict management, interpersonal, and negotiation skills.
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Demonstrated ability to influence, motivate, and mobilize team members and business partners while operating at the highest level of integrity, professionalism, and forthrightness.
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Good experience with Microsoft Operating Systems and products.
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Good collaborative skills applied successfully within a team as well as with other areas across the organization.
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Good business and technology acumen with demonstrated success in managing technology projects.
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Sharp, fast learner with technology curiosity and aptitude.
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Good ability to develop and use engaging, informative, and compelling presentation methodologies.
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Experience with Agile Scrum management practices, including hands-on use of Jira for tracking and prioritizing work.
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Ability to create user-facing enablement content that supports adoption and self-service across Customer Success initiatives.
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Experience supporting the tracking and reporting of progress against Customer Success VSEMs (Validated Success and Engagement Metrics).
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