Remote Senior technical support engineer Jobs – 10 Open Jobs Today

End User Service Engineer
TESTQ TECHNOLOGIES PRIVATE LIMITED —Remote
- Remote
- Customer service
- English
- Windows
Quick apply
VMware Senior Technical Support Engineer (NSX)
Spinnaker Support —Remote
- Weekend availability
- Remote
- Oracle
- Software troubleshooting
- Analysis skills
Quick apply
Senior Machine Learning Engineer (Microsoft Copilot)
Programming.com —Remote
- ₹5,11,174.60 - ₹18,33,311.51 a year
- Full-time
- Remote
- Azure
- Computer Science
- Master's degree
- Health insurance
- Paid sick time
Quick apply
Senior Technical Support Engineer - Enterprise Support - Linux & Database
Rocket Software —Remote
- Email
- Remote
- Azure
- SQL
- AWS
9d
We are looking for Help Desk Support Engineer
e-Stone Information Technology —Remote
- Full-time
- Remote
- Microsoft Outlook
- Software troubleshooting
- HIPAA
Support Engineer (L2) — Developer Track | SaaS Startup
Offshore Launch —Remote
- Full-time
- Remote
- Azure
- English
- JavaScript
- Paid time off
10d
IT Systems Engineer I
Learneo —Remote
- Remote
- Microsoft Access
- Computer Science
- Software troubleshooting
- Health insurance
- Flexible schedule
Quick apply
7d
IT Systems Engineer I
Quillbot —Remote
- Remote
- Microsoft Access
- Computer Science
- Software troubleshooting
- Health insurance
- Flexible schedule
Quick apply
7d
Enterprise Tech Supp Advisor (ETP701)
One Identity —Remote
- Full-time
- Remote
- Azure
- Sales
- Windows
3d
Lead Product support Engineer
Sprinto —Remote
- Rotational shift
- Remote
- SQL
- APIs
- AI
Quick apply
2d

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End User Service Engineer

TESTQ TECHNOLOGIES PRIVATE LIMITED
Remote

Quick apply

Job details

Permanent | Contractual / Temporary

Qualifications

ITIL Certification
SCCM
Customer service
iOS
English
Windows
Local language
Microsoft Office
Computer networking
MacOS
ServiceNow
Communication skills
Intune
Mobile devices

Full job description

Job Title: End User Service Engineer

Experience Required: 2-3 yrs (Minimum)

Location: Mumbai, Pune, Bengaluru, Gurugram (Delhi)

Job Type: FTE/Contract

Role Overview:

As a key member of the Technology team, the End User Service Engineer provides onsite support for incidents, problem resolution, and project implementation. This role addresses technical issues that cannot be resolved remotely, collaborates with global support teams, and consults with local business leaders to align IT support with business needs. The engineer also drives local optimization and promotes the adoption of end-user technologies.

Key Responsibilities:

1. Technical Support

· Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware

· Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.

· Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.

· Support and assist users with Onboarding & Offboarding process

· Support and maintain local conference and meeting room equipment

· Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc

· Consult with local business and senior leadership to evaluate support requirements and execution planning.

· Maintain the Local Asset Management data and ensure the Asset Management toolset are properly updated for periodic review

· Technical support for local applications where applicable alongside other tech or business teams Technical Expertise

2. Service Management

· To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and

o resolved to agreed targets as defined in the Service Level Agreement (SLAs).

o Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.

o Manage calls with 3rd party suppliers where necessary through to closure

o Escalate calls where necessary to the support manager, report on status of outstanding calls

o Builds relationships with other international support teams to create a cohesive support team

o Drive local optimization efforts by identifying service issues and implementing improvements by automation, self-service and other measures.

o Drive technology adoption of end user services related applications and systems

o Support Audits related activities alongside other tech functions and business.

Preferred Qualifications:

·Excellent technical knowledge in all key areas of EUS technologies, e.g.

o Windows and Mac OS

o Microsoft Office Specialist (MOS) and/or Microsoft 365 certified

o iOS and Android devices

o Hardware and Peripherals

o Mobile devices

· Excellent knowledge on IT Ticketing Systems, especially Service Now

· Conferencing and enterprise voice

· Audio visual systems (TV/Projector systems) and conference technology

· Knowledge on SCCM and Intune

· Basic Network Skills to support the local Office Infra as needed

· Experience in working with an International Support Environment

· ITIL certified (Preferred)

Personal Skills:

Excellent communication skills in English and the local language (if applicable)
Strong customer service orientation with a focus on client satisfaction
Ability to remain calm under pressure and manage multiple tasks.
Organized, adaptable, and collaborative team player.

Work Location: Remote

Quick apply

Refine Your Search

senior technical support engineer jobs in remote

End User Service Engineer

VMware Senior Technical Support Engineer (NSX)

Senior Machine Learning Engineer (Microsoft Copilot)

Senior Technical Support Engineer - Enterprise Support - Linux & Database

We are looking for Help Desk Support Engineer

Support Engineer (L2) — Developer Track | SaaS Startup

IT Systems Engineer I

IT Systems Engineer I

Enterprise Tech Supp Advisor (ETP701)

Lead Product support Engineer

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