Remote Service desk engineer Jobs – 17 Open Jobs Today

L1 Service Desk Engineer (APAC)
Zazz —Remote
- Weekend availability
- Remote
- Software troubleshooting
- English
- Microsoft Office
End User Service Engineer
TESTQ TECHNOLOGIES PRIVATE LIMITED —Remote
- Remote
- Customer service
- English
- Windows
Quick apply
Software Engineer
Cimpress —Remote
- Remote
- Software troubleshooting
- Databases
- SQL
- Work from home
Quick apply
Level 1 – Customer Support Engineer
LakeFusion —Remote
- Full-time
- Remote
- Azure
- Software troubleshooting
- Customer service
Retail Retalix Solution Specialist
Eurolaser technologies —Remote
- ₹30,000 - ₹70,000 a month
- Remote
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
We are looking for Help Desk Support Engineer
e-Stone Information Technology —Remote
- Full-time
- Remote
- Microsoft Outlook
- Software troubleshooting
- HIPAA
Senior Data Engineer
Cimpress —Remote
- Remote
- Azure
- SQL
- AWS
- Work from home
Quick apply
Service Delivery Manager
DigitalXC —Remote
- Remote
- DevOps
- Agile
- Communication skills
Lead Software Engineer
Cimpress —Remote
- Remote
- Salesforce
- English
- AWS
- Work from home
Quick apply
Engineer, GRC
Norstella —Remote
- Full-time
- Remote
- Computer Science
- Bachelor's degree
- Machine learning
- Health insurance
Senior Software Engineer
Cimpress —Remote
- Remote
- Azure
- DevOps
- Master's degree
- Work from home
Quick apply
6d
Machine Learning Engineer
Norstella —Remote
- Full-time
- Remote
- Azure
- Computer Science
- Master's degree
- Health insurance
Edge Network Engineering Internship
Speedcast —Remote
- Part-time
- Remote
- Azure
- Computer Science
- AWS
Senior Info Sec Engineer
Cimpress —Remote
- Remote
- Azure
- AWS
- SDLC
- Work from home
Quick apply
Senior Fullstack Engineer - Product Engineering
Norstella —Remote
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
- Health insurance
Edge Network Engineer
Speedcast —Remote
- Full-time
- Remote
- Azure
- AWS
- Scripting
Senior Solutions Architect (Pre-Sales Engineering )
Anovia —Remote
- Full-time
- Remote
- Azure
- Sales
- AWS
- Health insurance
- Paid time off

Other jobs to consider

Find your next job by exploring related positions.

Retail Retalix Solution Specialist
Eurolaser technologies —Remote
Conduct knowledge transfer sessions for service desk and support teams. The role ensures high availability of POS systems, back-office applications, payment…
₹30,000 - ₹70,000 a month
Quick apply
Customer Support Rep
Motion —Remote
Meet first response and resolution targets against our SLA goals, and keep ticket records accurate in HubSpot.
Quick apply

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L1 Service Desk Engineer (APAC)

Zazz -
Remote

Apply Now

Job details

Full-time

Qualifications

Software troubleshooting
English
Microsoft Office

Full job description

Job Information

Date Opened 08/12/2026
Job Type Full time
Work Experience 1-3 years
Industry Services
Remote Job

About Us

Welcome to the Cutting-Edge of Innovation: ZAZZ

Step into the world of ZAZZ, a realm where innovative design meets software development brilliance. We're not your average tech company; we're trendsetters shaping the future, crafting digital masterpieces, and redefining boundaries.

At ZAZZ, technology isn't just a tool—it's our canvas, our playground. Our passionate, ingenious team doesn't just adapt to the latest technologies; we shape them. Join us, and you’ll be at the heart of a revolution, influencing, and driving technological advancements.

Empowering People. Transforming Experiences.

Ever dreamed of putting your mark on the digital universe? ZAZZ is the place. We breathe life into a bottom-up approach where our employees and users are the stars. Here, you won't just be creating software—you'll be part of a grand journey to revolutionize digital experiences.

Dive into the Tech Spectrum

With ZAZZ, you don't just get a job; you get an open ticket to a roller-coaster of challenges and opportunities. From Product Strategy, IoT App Development to the bleeding-edge Blockchain tech, we cover the entire spectrum of tech innovation. Prepare to ignite your creativity and fuel your passion in an environment buzzing with groundbreaking ideas and projects.

Shaping the Future, Together

It doesn't matter if our client is a fledgling startup, a dynamic SME, or a Fortune 500 titan—we’ve partnered with them all. At ZAZZ, you'll gain unparalleled exposure and experience in diverse sectors and technologies. You’ll not just grow; you'll evolve.

Why Join ZAZZ?

If you're seeking a place where your curiosity is celebrated, your skills valued, and your growth accelerated, look no further. ZAZZ offers a thriving work environment, opportunities for continuous learning, and the chance to work with some of the best minds in the industry. Plus, our team loves to get geeky over a coffee chat on the latest tech!

So, are you ready to leave a lasting footprint in the tech world? Join the ZAZZ family, and together, let's create the future.

Job Description

This is a remote position.

Role Summary

First point of contact for client support requests. Owns initial engagement, note-taking, and resolution of well-defined issues, escalating anything beyond basic scope with clear, complete documentation. This is not a solution-design role — it's a foundation role built on accuracy, attentiveness, and impeccable documentation, with a growth path into more advanced technical work and larger client projects.

Responsibilities

Serve as first point of contact for client tickets and requests during shift
Take detailed, accurate notes on every client engagement
Resolve basic, well-defined issues independently:
- Password resets
- Printer spool restarts
- Program uninstalls/reinstalls
- Slow computer cleanup
Perform basic administration in Office 365, Okta, and Google Workspace
Escalate network-level and other complex requests promptly, with clear documentation of what was observed and attempted
Monitor and respond to alerts in RMM, security, and backup platforms per runbook/escalation guidance
Support larger initiatives (migrations, implementations, digital transformation projects) as assigned
Maintain ticket hygiene and SLA awareness within PSA tooling

Required Skills

Strong English proficiency (written and verbal)
Basic Office 365, Okta, and Google Workspace administration
Meticulous, clear note-taking and documentation habits
Comfort learning and operating within multiple software platforms:
- RMM: NinjaOne
- PSA: Halo PSA
- Email security: Inky Advanced Email Security
- Endpoint/identity security: Huntress
- SIEM: basic log review
- Security awareness training: Huntress Security Awareness Training (curriculum review)
- Backup/DR: Druva
Ability to follow structured escalation paths and defined troubleshooting steps
Client-facing professionalism and communication

Qualifications

Entry level — prior help desk, internship, or IT support exposure a plus but not required
Willingness to learn across a broad tool set and escalate appropriately rather than attempt unfamiliar fixes
Reliable attendance for the defined weekend shift schedule

Growth Path

This role is designed as an entry point into the MSP technical track. High performers gain exposure to networking, security operations, and project work, with a path toward L2 responsibilities and deeper ownership of client accounts.

Apply Now

Refine Your Search

service desk engineer jobs in remote

L1 Service Desk Engineer (APAC)

End User Service Engineer

Software Engineer

Level 1 – Customer Support Engineer

Retail Retalix Solution Specialist

We are looking for Help Desk Support Engineer

Senior Data Engineer

Service Delivery Manager

Lead Software Engineer

Engineer, GRC

Senior Software Engineer

Machine Learning Engineer

Edge Network Engineering Internship

Senior Info Sec Engineer

Senior Fullstack Engineer - Product Engineering

Edge Network Engineer

Senior Solutions Architect (Pre-Sales Engineering )

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