JOB DESCRIPTION – RESERVATION EXECUTIVEPosition Overview
We are looking for a Reservation Executive to manage hotel and travel reservations, OTA bookings, direct bookings, and guest enquiries. The ideal candidate should have strong knowledge of hotel reservation procedures, OTA platforms, and reservation systems, along with good communication and coordination skills.
Key Responsibilities
- Handle hotel room reservations through direct enquiries, calls, emails, website bookings, and online channels.
- Manage reservations received through major OTA platforms, including Booking.com, Agoda, Expedia, MakeMyTrip, Goibibo, Cleartrip, EaseMyTrip, Airbnb, and other applicable platforms.
- Monitor and update room availability, rates, inventory, restrictions, and stop-sell dates across OTA channels.
- Process new bookings, modifications, cancellations, refunds, no-shows, early check-ins, late check-outs, and amendments accurately.
- Coordinate with the Front Office, Sales, Revenue Management, Housekeeping, and Accounts teams to ensure smooth reservation handling.
- Manage direct hotel reservations and ensure accurate guest details, room category, meal plan, rate, payment status, and booking source are recorded.
- Handle guest and travel-agent enquiries regarding room availability, tariffs, packages, inclusions, policies, and booking conditions.
- Maintain accurate reservation records and ensure all booking information is updated in the PMS / hotel reservation system.
- Coordinate with OTA support teams regarding booking discrepancies, payment issues, cancellations, overbooking, rate/inventory mismatches, and guest complaints.
- Monitor daily OTA extranet dashboards and ensure all bookings and inventory changes are properly reflected.
- Prepare and maintain daily reservation reports, including arrivals, departures, cancellations, modifications, no-shows, occupancy, and booking source reports.
- Follow up on pending payments, booking confirmations, advance payments, and payment-related discrepancies.
- Ensure proper handling of corporate, FIT, group, travel-agent, and online reservations.
- Maintain proper documentation of booking confirmations, vouchers, guest communication, and payment records.
- Assist in managing overbooking situations in coordination with the Front Office and management team.
- Support upselling of room upgrades, meal plans, packages, transfers, and additional hotel services wherever applicable.
- Ensure compliance with hotel reservation policies, cancellation policies, payment terms, and rate plans.
- Maintain a high level of accuracy while handling multiple reservations and guest requests simultaneously.
- Provide timely and professional responses to guests, travel agents, OTA partners, and internal departments.
OTA & Reservation Platform Knowledge
The candidate should have working knowledge of one or more of the following platforms:
- Booking.com
- Agoda
- Expedia
- MakeMyTrip
- Goibibo
- Cleartrip
- EaseMyTrip
- Airbnb
- Other relevant OTA / travel booking platforms
Knowledge of Channel Manager, PMS, CRS, or hotel reservation software will be an added advantage.
Required Skills
- Strong knowledge of hotel reservations and OTA operations
- Good understanding of room types, meal plans, rate plans, availability, inventory, and hotel policies
- Good written and verbal communication skills
- Strong coordination and follow-up skills
- Good knowledge of MS Excel / Google Sheets
- Ability to handle multiple bookings and enquiries efficiently
- Strong attention to detail and accuracy
- Good problem-solving and customer-handling skills
- Ability to work under pressure and meet deadlines
- Knowledge of PMS / CRS / Channel Manager is preferred
Experience
1–3 years of experience in Hotel Reservations, OTA Management, Front Office Reservations, Travel Reservations, or a similar hospitality role.
Freshers with relevant hotel-management qualifications and strong OTA/reservation knowledge may also be considered.
Preferred Profile
Candidates with experience in hotel/resort reservations, OTA extranets, channel management, PMS, direct hotel bookings, and travel-agent reservations will be preferred.
Key Performance Areas
- Reservation accuracy and timely processing
- OTA inventory and rate management
- Booking conversion and upselling
- Cancellation and modification management
- Guest satisfaction and response time
- Payment and reservation follow-up
- Coordination with internal departments
- Daily reservation reporting and documentation
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
