JOB DESCRIPTION
Job title (Deputy Manager /Manager) (Max Saket)
MAX OVERVIEW:
Max Healthcare Institute Limited (MHIL), founded in 2000, is one of India’s largest private hospital chain with 22+ healthcare facilities. Being the India's most valuable listed healthcare organizations, we have driven innovation and excellence in healthcare for 25 years. With a workforce of 35,000+, including 5,000+ clinicians and 12,000 nurses/paramedics, we deliver advanced care across key locations including Delhi NCR (Saket, SMART, Patparganj, Vaishali, BLK, Shalimar Bagh, Dwarka, Gurugram, Panchsheel Park, Noida) Mumbai, Mohali, Bathinda, Dehradun, Lucknow, and Nagpur.
We also operate Max@Home–among India’s largest healthcare-at-home services in 12 cities–and Max Lab, offering 2,700+ tests in 50+ cities across North India.
ROLES AND RESPONSIBILITIES:
Clinical Oversight and Coordination
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Conduct daily clinical rounds for all elderly patients tagged under the program.
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Act as the primary liaison with the assigned MANCO member to coordinate timely interventions.
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Monitor and ensure appropriate clinical prioritization of diagnostics, procedures, and consults for elderly patients.
Nursing Leadership and Supervision
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Ensure only A & B category nurses are deployed to elderly patients; assess competency and training needs.
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Provide mentoring, support, and supervision to bedside nurses caring for elderly patients.
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Ensure nursing care plans are geriatric-specific and focused on functional preservation, comfort, and dignity.
Process Facilitation and Operational Support
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Facilitate in-room admissions and discharges, minimizing patient movement and discomfort.
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Ensure completion of admission assessments, discharge readiness checklists, and caregiver education.
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Coordinate with housekeeping, nutrition, pharmacy, physiotherapy, and diagnostics to streamline elderly-friendly services.
Data Monitoring & Reporting
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Maintain real-time tracking of all patients aged 75+ across the hospital.
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Analyze clinical and operational data to identify trends, delays, or gaps in care.
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Submit weekly reports to leadership highlighting patient outcomes, incident reports (if any), and improvement opportunities.
Patient & Family Engagement
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Ensure regular communication with patients and families regarding care plans, expectations, and discharge planning.
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Escalate psychosocial or support needs, as appropriate.
Quality, Safety & Experience
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Monitor adherence to geriatric safety protocols (falls, pressure injuries, medications).
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Ensure zero delay in care.
Support nursing audits, patient feedback mechanisms, and implementation of improvement projects.
Experience & Qualifications
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8 to 10 years of relevant experience
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Healthcare is preferable
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B.Sc Nursing
