secunderabad, telangana way 2 online Jobs – 26 Open Jobs Today

Sr. Associate - Customer Care - Non - Voice 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Salesforce
- English
- Bachelor's degree
Quick apply
AVP, AI Modeling Platform
Synchrony —Hyderabad, Telangana
- Java
- Master's degree
- SQL
- Work from home
Copywriter
LED Flex —Hyderabad, Telangana
- Email
- Marketing
- English
- Bachelor's degree
Lead Consultant - Level 2 Network Engineer, Routing and Switching
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Computer Science
- English
- Master's degree
Quick apply
Area Sales Manager Hyderabad
FERRERO —Hyderabad District, Telangana
- Online application
- Sales
- Merchandising
- English
Business Development Manager - Enterprise | Consultant POD | Hyderabad
Apna —Hyderabad, Telangana
- ₹6,00,000 - ₹9,00,000 a year
- Full-time
- Bilingual
- Bachelor's degree
- Accounting
Quick apply
Software Engineer
Crunchyroll, LLC —Hyderabad, Telangana
- Java
- Databases
- AWS
USI-EH27-ES-Global Consulting Services - Data Analytics and Reporting - Specialist
Deloitte —Hyderabad, Telangana
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Research
9d
Marketing Automation Specialist - Eloqua
Thomson Reuters —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Project management
- Work from home
Software Engineering
Microsoft —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Java
Manager, Machine Learning and Data Science
Crunchyroll, LLC —Hyderabad, Telangana
- Hybrid work
- Machine learning
- Communication skills
- Analytics
- Health insurance
- Paid time off
Specialist - F&A - AP 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Oracle
- ERP systems
- English
Quick apply
9d
Account Manager View Jobs
Swiggy —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Sales
- English
7h
Marketing Science Analyst II
Crunchyroll, LLC —Hyderabad, Telangana
- Computer Science
- SQL
- Bachelor's degree
Machine Learning Data Engineer III
Crunchyroll, LLC —Hyderabad, Telangana
- Computer Science
- Master's degree
- Databases
Senior Software Developer
Glofox —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- AWS
- Paid time off
- Paid sick time
Senior Software Developer
ABC Financial Services, Inc. —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- AWS
- Paid time off
- Paid sick time
Tech Lead - Infrastructure Services N 4C
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Computer Science
- English
Quick apply
IC IT Audit Manager
Flutter Entertainment —Hyderabad, Telangana
- Hybrid work
- Oracle
- ERP systems
- Finance
- Commuter assistance
- Health insurance
IC Audit Senior Manager
Flutter Entertainment —Hyderabad, Telangana
- Hybrid work
- Oracle
- ERP systems
- Finance
- Commuter assistance
- Health insurance
9d

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Sr. Associate - Customer Care - Non - Voice 5B

Genpact India Pvt. Ltd. -
Hyderabad, Telangana

Quick apply

Job details

Full-time

Qualifications

ITIL Certification
Salesforce
English
Bachelor's degree
Non-voice
Customer support
Business Administration
BA
Information Technology

Full job description

Sr. Associate - Customer Care - Non - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Customer Support (Text-based) Respond to customer queries through email, chat, or social media platforms. Provide accurate, concise, and prompt responses to customer inquiries. Handle order tracking, cancellations, refunds, and product/service-related issues. 2. Issue Resolution Understand customer concerns and provide first-contact resolution whenever possible. Escalate complex or unresolved issues to the appropriate team or supervisor. 3. Documentation Maintain detailed records of customer interactions using CRM tools (e.g., Zendesk, Freshdesk, Salesforce). Log tickets accurately with relevant information and follow-up actions. 4. Process Adherence Follow SOPs (Standard Operating Procedures) and quality guidelines set by the company. Ensure compliance with company policies, data privacy, and customer service standards. 5. Performance & Quality Meet or exceed individual performance metrics like TAT (Turnaround Time), CSAT (Customer Satisfaction), and FCR (First Contact Resolution). Participate in quality audits and feedback sessions for continuous improvement. 6. Collaboration & Learning Work collaboratively with other team members and departments (like tech or logistics) to resolve customer issues.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, ITIL Foundation - AxelosAxelos, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning

Required Skills

Customer Care, Online Customer Support

Language

English (Required)

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Fixed Term (Fixed Term)

Job End Date

2027-01-09

Master Skill List -

Customer Care - Non - Voice

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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Refine Your Search

way 2 online jobs in secunderabad, telangana

Sr. Associate - Customer Care - Non - Voice 5B

AVP, AI Modeling Platform

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Lead Consultant - Level 2 Network Engineer, Routing and Switching

Area Sales Manager Hyderabad

Business Development Manager - Enterprise | Consultant POD | Hyderabad

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USI-EH27-ES-Global Consulting Services - Data Analytics and Reporting - Specialist

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IC Audit Senior Manager

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