Shiliguri West Bengal Customer service associate – e commerce chat – siliguri, india Jobs – 3 Open Jobs Today

Customer Service Associate – E-commerce Chat – Siliguri, India
Fusion CX —Shiliguri, West Bengal
- Microsoft Word
- Microsoft Excel
- Customer service
Customer Service Representative – E-Commerce – Siliguri, India
Fusion CX —Shiliguri, West Bengal
- Night shift
- Computer literacy
- English
- Bachelor's degree
- Flexible schedule
Team Leader – Chat Support (E-commerce, WFO – Siliguri)
Fusion CX —Shiliguri, West Bengal
- Microsoft Excel
- Management
- Communication skills

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Customer Service Associate – E-commerce Chat – Siliguri, India

Fusion CX -
Shiliguri, West Bengal

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Job details

Qualifications

Microsoft Word
Telephony
Microsoft Excel
Customer service
Mobile applications
English
12th Pass
Customer support
Typing
Hindi
Communication skills

Full job description

Are you fluent in Hindi and English, type fast and can think on your feet? Do you want to start and grow your customer service career with a leading E-Commerce client in a global company? Fusion CX is hiring a Customer Service Associate – Chat for our Siliguri, West Bengal location. This is a work-from-office (WFO) role designed for candidates seeking chat support jobs in Siliguri or customer service job vacancies in Siliguri who can deliver accurate, timely, and professional customer support through written communication. This role focuses on resolving customer queries via chat, maintaining accurate documentation, and meeting defined productivity and quality standards in a structured contact center environment.

Job Description:

About the Role

As a Customer Service Associate – Chat, you will handle customer interactions primarily through chat channels. You will be responsible for identifying customer concerns, providing appropriate resolutions, documenting interactions accurately, and escalating issues when required. The role requires strong written communication skills, attention to detail, and the ability to work efficiently using hosted CRM and contact center tools.

Key Responsibilities

Handle customer interactions through chat in line with defined processes and service levels
Identify, research, document, and resolve customer chats, emails, or related requests
Accurately capture interaction details in CRM systems
Recognize trends in customer interactions and escalate concerns to management when required
Recommend process improvements based on customer feedback and interaction insights
Follow company policies, procedures, and support guidelines at all times
Maintain a professional, positive, and customer-focused approach in all interactions
Participate in required on-site training and quality initiatives
Perform additional duties as assigned by management

Job Requirements:

Education

Minimum qualification: High School / Higher Secondary (Class XII)

Experience

Prior experience in a voice process or customer service role is an advantage, but not mandatory.

Skills & Competencies

English language competency equivalent to Versant Level 3 or 4
Ability to understand and communicate in both Hindi and English, based on customer preference
Written communication accuracy equivalent to CEFR Level B1 (grammar, sentence construction, SVA)
Typing speed of 40 words per minute with high accuracy
Working knowledge of internet usage, mobile applications, and system navigation
Proficiency in MS Excel and MS Word
Ability to multitask, manage multiple chats, and maintain accuracy under pressure
Strong attention to detail and customer service orientation
Strong interpersonal and problem-solving abilities with an empathetic, customer-first approach.

Technology Requirements

Ability to work with CRM, telephony, and contact center applications
Comfortable working on desktop/laptop systems in an on-site environment

Flexibility: Willing to work 12 PM to 9 PM shifts.

Why Join Fusion CX?

At Fusion CX, customer service teams are central to delivering consistent, high-quality customer experiences. As a Customer Service Associate – Chat in Siliguri, you will work in a structured, professional environment with clear processes, defined expectations, and ongoing support. This chat support role offers hands-on exposure to chat-based customer support operations, strengthens written communication and system navigation skills, and provides a stable foundation for long-term career growth within a people-focused CX organization for job seekers looking for chat support jobs in call centers or BPOs in Siliguri. Apply now!

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