Tamil Nadu Customer service senior analyst Jobs – 205 Open Jobs Today

IT Service Desk Team Leader
QRight Solutions —Chennai, Tamil Nadu
- ₹30,00,000 - ₹35,00,000 a year
- Full-time
- Computer Science
- Customer service
- Analysis skills
Quick apply
5d
Senior Business Analyst
Tridots Tech Pvt.Ltd —Chennai, Tamil Nadu
- ₹4,14,958.47 - ₹15,24,293.89 a year
- Full-time
- Computer Science
- SQL
- Analysis skills
Quick apply
9d
Senior Business Analyst
Prodapt —Guindy, Chennai, Tamil Nadu
- Computer Science
- Master's degree
- Analysis skills
12d
Customer Business Analyst
Expeditors —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
Application Support Analyst
Citi —Chennai, Tamil Nadu
- Full-time
- Oracle
- Customer service
- Java
11d
TEAL - Business Analyst (IT)
Titan Company —Hosur, Tamil Nadu
- Full-time
- Oracle
- Computer Science
- Customer service
Junior Research Associate
Innova market insights India Private limited —Madras Electricity System, Chennai, Tamil Nadu
- From ₹4,00,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- English
- Bachelor's degree
- Health insurance
- Work from home
Quick apply
Applications Support Analyst
Citi —Chennai, Tamil Nadu
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
Analyst - Voice - LTC - Collections & Helpdesk
HCLTech —Chennai, Tamil Nadu
- Oracle
- Software troubleshooting
- ERP systems
10d
Senior Analyst - Master Data Management
Flex LTD —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
6d
Data Analyst
TIC PVT LTD —Ekkattuthangal, Chennai, Tamil Nadu
- ₹22,000 - ₹30,000 a month
- Full-time
- Data analysis skills
- No experience needed
- English
- Flexible schedule
- Paid sick time
Quick apply
1d
KYC Operations Analyst 2(Quality Checker)
Citi —Chennai, Tamil Nadu
- English
- Microsoft Office
- Project management
Senior Administrator - English, Arabic, Microsoft Windows
HCLTech —Madurai, Tamil Nadu
- English
- Windows
- Microsoft Office
8d
Senior Analyst - English, Arabic, Microsoft Windows
HCLTech —Madurai, Tamil Nadu
- Software troubleshooting
- English
- Windows
1d
Business Analyst HCM/HR Domain- SSE/LA/AC
CGI —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Analysis skills
- Human resources
Quick apply
Service Manager
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Oracle
- Java
- Analysis skills
Senior Deal Desk Analyst
Denodo —Chennai, Tamil Nadu
- Salesforce
- English
- Bachelor's degree
Analyst - Billing/Invoicing Lead to cash
HCLTech —Chennai, Tamil Nadu
- Analysis skills
- Bachelor's degree
- Business Administration
4d
Senior Analyst
Société Générale —Chennai, Tamil Nadu
- Master's degree
- Analysis skills
- Project management
3d
Business Analyst with Mortgage SME
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Azure
- Databases
- AWS
2d

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IT Service Desk Team Leader

QRight Solutions
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹30,00,000 - ₹35,00,000 a year
5 days ago

Qualifications

BCS
ITIL Certification
Operating systems
Computer Science
Customer service
Technical support
Analysis skills
Supervising experience
Bachelor's degree
Computer hardware
Mentoring
SharePoint
Communication skills
CompTIA A+
Mobile devices

Full job description

QRight Solutions is looking for Sr System Administrator / Sr IT Service Desk Engineer profiles for a US based client at Chennai (only IMMEDIATE JOINERS)

Please share the profiles to

Designation : System Administrator

Education : any IT related degree with ITIL certification

Experience : 15+ years of IT systems exp

Pay : 30 – 35 LPA

Location : Chennai (US shift)

Supervisory Responsibilities

Supervise, coach, and develop Desktop Support Analysts and additional Service Desk/NOC staff, including team members based in India.
Set daily priorities for the team, balance workload across the queue, and provide hands-on technical guidance on escalated or complex issues.
Support onboarding, training, and performance feedback for support staff as the Service Desk and NOC team grows.
Manage and continuously improve the service desk ticket queue, ensuring tickets are triaged, assigned, and resolved within SLA targets.
Coordinate closely with onsite field teams to align on incident handling, project work, and client priorities across locations and time zones.

Essential Responsibilities and Duties

Provide onsite IT support to local offices in Chennai, in addition to remote support for other locations.
Diagnose, document, and resolve IT hardware and software issues within allocated timelines, and serve as an escalation point for issues Desktop Support Analysts are unable to resolve.
Configure, administer, and optimize ConnectWise (or an equivalent PSA platform) for ticketing, workflows, reporting, and service desk queue management.
Liaise with 3rd party providers and vendors for resolution of customer incidents.
Serve as a primary point of contact for clients, communicating proactively and professionally on the status of their IT requests, incidents, and projects.
Create user accounts and manage access controls within Microsoft 365.
Oversee the staging, configuration, and deployment of computer systems, tablets, phones, and peripherals.
Listen to, understand, and interpret customer requirements to propose solutions that enable the business to be more efficient.
Present to and educate customers on IT digital solutions, processes, and tools to increase their efficiency.
Create and maintain documentation for customers and IT support processes within Kaseya IT Glue, including team procedures and knowledge base articles.
Assist in infrastructure setup and projects, including network devices, physical security systems, modern meeting rooms, and other emerging technologies.
Manage small- to mid-scale IT systems deployment projects, including coordinating assignments across the team.
Maintain the security of IT systems per company guidelines and industry best practices.
Comply with company and customer safety and PPE requirements.

Qualifications and Experience

Associate's or Bachelor's degree in Computer Science or an IT-related discipline, or a minimum of 15+ years of equivalent experience in IT systems, including experience mentoring or leading technical staff.
CompTIA A+ and Network+ certifications preferred; ITIL Foundation a plus.
Prior experience supervising, leading, or mentoring a technical support team strongly preferred.
Hands-on experience configuring and working within ConnectWise or a comparable PSA platform required.
Experience with Kaseya IT Glue or a comparable IT documentation platform preferred.
Strong technical knowledge of computer hardware, mobile devices, software, networks, and modern operating systems.
Experience installing, configuring, and administering the Microsoft 365 suite, including Teams, OneDrive, SharePoint, and user/access management.
Excellent problem-solving and analytical skills, with the ability to translate technical issues into clear, client-friendly communication.
Outstanding verbal and written communication and customer service skills; comfortable serving as a daily point of contact for clients.
Attention to detail and the ability to manage multiple assignments simultaneously in a fast-paced environment while directing the work of others.
Experience coordinating with or managing distributed/remote team members across locations or time zones is a plus.
Willing to learn new technologies, stay current with industry trends, and pursue additional technical certifications.

Pay: ₹3,000,000.00 - ₹3,500,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service senior analyst jobs in tamil nadu

IT Service Desk Team Leader

Senior Business Analyst

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Customer Business Analyst

Application Support Analyst

TEAL - Business Analyst (IT)

Junior Research Associate

Applications Support Analyst

Analyst - Voice - LTC - Collections & Helpdesk

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Data Analyst

KYC Operations Analyst 2(Quality Checker)

Senior Administrator - English, Arabic, Microsoft Windows

Senior Analyst - English, Arabic, Microsoft Windows

Business Analyst HCM/HR Domain- SSE/LA/AC

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Analyst - Billing/Invoicing Lead to cash

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Business Analyst with Mortgage SME

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