tamluk west bengal field executive Jobs – 1 Open Jobs Today

Executive-Service
Pointo —Dakshin, West Bengal
- Electrical experience
- Bachelor's degree
- Driving
- Flexible schedule
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Insurance Advisor
Life Insurance Co Ltd —Tamluk, West Bengal
Job Types: Full-time, Part-time, Permanent, Fresher, Student job, Volunteer. This work is field work, if someone's network or sources are very strong, then they…
₹1,000 - ₹50,000 a month
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6h
Academic Content writer- Education/ B.ED/ IT
Innovork Research Pvt LTD —Tollygunge, Kolkata, West Bengal
ED/ IT *. The ideal candidate will be responsible for writing high-quality academic content such as case studies, reports, assignments, and thesis-related…
₹12,000 a month
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21h

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Executive-Service

Pointo
Dakshin, West Bengal

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Job details

Fresher

Benefits

Flexible schedule

Qualifications

2 Wheeler Licence
Driving Licence
Electrical experience
Bachelor's degree
Driving
Diploma
Communication skills
Time management

Full job description

Job Title: Field Service Executive

Department: Service

Location: Multiple Locations (Field-Based)

Reporting To: Service Manager / Hub Manager

Role Overview

The Field Service Executive will be responsible for on-ground service, maintenance, and troubleshooting of lithium battery systems. This role ensures high uptime, customer satisfaction, and adherence to safety and service standards.

Key Responsibilities

1. Installation & Commissioning

- Install and commission lithium-ion batteries at customer sites
- Ensure proper setup as per technical and safety guidelines
- Conduct initial system checks and handover to customers

2. Maintenance & Servicing

- Perform routine preventive maintenance of battery systems
- Diagnose and resolve technical issues in batteries and related components
- Replace faulty parts and ensure optimal functioning

3. Troubleshooting & Repairs

- Identify root causes of battery/system failures
- Carry out on-site repairs and escalate complex issues when required
- Coordinate with technical team for advanced problem resolution

4. Customer Support

- Provide on-ground technical assistance to customers
- Educate customers on proper usage and safety practices
- Ensure high levels of customer satisfaction and timely service delivery

5. Service Documentation & Reporting

- Maintain service logs, job cards, and reports
- Update CRM/Service tools with accurate service data
- Track service requests, closures, and turnaround time

6. Inventory & Tools Management

- Manage spare parts inventory at field level
- Ensure proper handling and usage of tools and equipment
- Report stock requirements proactively

7. Compliance & Safety

- Follow all safety protocols related to lithium battery handling
- Ensure compliance with company policies and regulatory standards
- Report any safety hazards or incidents immediately

Key Skills & Competencies

- Basic understanding of electrical systems and lithium-ion batteries
- Strong troubleshooting and problem-solving skills
- Good communication and customer-handling abilities
- Ability to work independently in field conditions
- Time management and accountability

Qualifications & Experience

- Education: ITI / Diploma / Bachelor’s in Electrical, Electronics, or related field
- Experience: 0–3 years (Freshers with technical knowledge can be considered)
- Prior experience in EV batteries, solar systems, or electrical servicing is a plus

Other Requirements

- Willingness to travel extensively within assigned territory
- Two wheeler with valid driving license (2-wheeler preferred)
- Ability to work in flexible hours based on service requirements

KPIs / Performance Metrics

- Service turnaround time (TAT)
- First-time fix rate
- Customer satisfaction score (CSAT)
- System uptime / downtime reduction
- Number of service calls handled per day

What We Offer

- Opportunity to work in a fast-growing EV and clean energy sector
- Hands-on technical exposure to advanced battery systems
- Career growth in operations and service management

Quick apply

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