technopark thiruvananthapuram kerala senior customer support engineer Jobs – 19 Open Jobs Today

Senior Customer Support Engineer
Propel Software Solutions —Thiruvananthapuram, Kerala
- Full-time
- Microsoft Excel
- Computer Science
- Software troubleshooting
Quick apply
Senior Solution Engineer
IDEAS AND INNOVATION SQUARED TECHNOLOGIES —Thiruvananthapuram, Kerala
Software Support Engineer
Techno Alliance Softwares PVT LTD —Pachallur, Thiruvananthapuram, Kerala
- ₹20,000 - ₹30,000 a month
- Full-time
- CRM software
- Computer Science
- Software troubleshooting
- Food provided
Quick apply
8d
Systems Support Engineer
RM Education Limited —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- Customer service
GMS-Senior-PAM-CyberArk
EY —Thiruvananthapuram, Kerala
- Bachelor's degree
- Travel
- Scripting
Senior Solution Engineer
Ideas & Innovation Squared Technologies Pvt Ltd —Karamana, Thiruvananthapuram, Kerala
- Email
Senior Network Engineer
Finastra —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Microsoft Office
- Java
- Paid time off
- Paid sick time
GMS - Senior - IDAM - SailPoint IIQ
EY —Thiruvananthapuram, Kerala
- Software troubleshooting
- Java
- Bachelor's degree
Senior Technical Manager — Product Validation (Smart Wearables)
Quest Global —Thiruvananthapuram, Kerala
- Full-time
- Management
- Computer Science
- Engineering
Quick apply
Software Engineering Manager
Equifax —Thiruvananthapuram, Kerala
- Full-time
- Hybrid work
- Oracle
- B.Sc
- Master's degree
- Health insurance
- Paid time off
Senior Pre-Sales Engineer-ELV
Ital Solutions Private Limited —Ambalamukku, Thiruvananthapuram, Kerala
- Full-time
- AutoCAD
- Microsoft Excel
- Schematics
Quick apply
Senior Manager, Engineering
ThoughtSpot —Thiruvananthapuram, Kerala
- Full-time
- Hybrid work
- Research
- Master's degree
- JavaScript
Lead Network Engineer
RM Education Limited —Thiruvananthapuram, Kerala
- Analysis skills
- Computer networking
- Linux
Software Engineer Trainee
Kran Consulting —Thiruvananthapuram, Kerala
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Senior UX Expert
Elixr Labs —Thiruvananthapuram, Kerala
- Full-time
- Microsoft Powerpoint
- Marketing
- Data analysis skills
- Health insurance
Principal Architect
IBS Software —Thiruvananthapuram District, Kerala
- Java
- Databases
- AWS
- Health insurance
5d
Lead I - Enterprise Solutions (Salesforce Marketing Cloud QA)
UST Global —Thiruvananthapuram, Kerala
- Salesforce
- SQL
- AWS
Lead II - Data Engineering
UST Global —Thiruvananthapuram, Kerala
- Azure
- DevOps
- SQL
Lead Technical Consultant - Java
Zafin —Thiruvananthapuram, Kerala
- Oracle
- Computer Science
- Java
- Paid time off

Other jobs to consider

Find your next job by exploring related positions.

Sr. Executive Tele Calling - Kowdiar, Trivandrum.
Thalikkunnil Sales Incorporate Pvt. Ltd. —Thiruvananthapuram, Kerala
A role that offers *career progression* within our sales and customer engagement divisions. The ideal candidate will handle inbound and outbound calls, follow…
From ₹15,000 a month
Quick apply
Sr. Executive Tele Calling - Trivandrum
Thalikkunnil Sales Incorporate Pvt. Ltd. —Kowdiar, Thiruvananthapuram, Kerala
A role that offers *career progression* within our sales and customer engagement divisions. The ideal candidate will handle inbound and outbound calls, follow…
From ₹15,000 a month
Quick apply

I want to receive the latest job alerts for senior customer support engineer in technopark thiruvananthapuram kerala

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer support engineer jobs near technopark thiruvananthapuram kerala

Network Engineer jobs in Thiruvananthapuram, Kerala

Senior Network Engineer jobs in Thiruvananthapuram, Kerala

Data Engineer jobs in Thiruvananthapuram, Kerala

Senior Engineer jobs in Thiruvananthapuram, Kerala

Software Trainee jobs in Thiruvananthapuram, Kerala

Manager jobs in Chennai, Tamil Nadu

Technical Support jobs in Kharadi, Pune, Maharashtra

Work From Home Technical Support jobs in Pune, Maharashtra

Senior Technical Manager jobs in Chennai, Tamil Nadu

Senior Technical Manager jobs in Visakhapatnam, Andhra Pradesh

Senior Technical Manager jobs in Bengaluru Vishwavidyalaya, Bengaluru, Karnataka

Senior Technical Manager jobs in Vadodara, Gujarat

Senior Admin jobs in Delhi, Delhi

Senior Customer Engineer jobs in Delhi, Delhi

Senior Citizen, Part Time jobs in Bengaluru, Karnataka

Network Engineer ,infopark jobs in Kochi, Kerala

Network Engineer jobs in Goa

Technical Support Engineer Fresher jobs in Tamil Nadu

Hardware Engineer jobs in Pune, Maharashtra

Network Engineer jobs in Anna Salai, Chennai, Tamil Nadu

Senior Customer Support Engineer

Propel Software Solutions
Thiruvananthapuram, Kerala

Quick apply

Job details

Full-time

Qualifications

Jira
Microsoft Excel
Computer Science
Software troubleshooting
B.Sc
Salesforce
Quality management
SQL
Database administration
Bachelor's degree
Scripting
Application support
AI
Communication skills

Full job description

COMPANY
Propel Software transforms the way product companies work. Our product value management platform connects commercial and product teams to optimize decision making, drive process efficiencies, and engage customers with compelling products and experiences. Propel has a proven track record of improving product quality, speeding time to revenue and profit, and improving customer satisfaction. Recognized as a Deloitte Technology Fast 500 winner and one of Fortune’s Most Innovative Companies in America, Propel is built on Salesforce and drives product success for hyper growth startups, corporate pioneers, and Fortune 500 leaders in the high tech, medtech and consumer goods industries.

ROLE

Propel seeks a talented Technical Support Engineer to join our India team. This role requires an individual with a strong technical background, exceptional communication skills, and the ability to troubleshoot complex issues across the Propel and Salesforce platforms. The Customer Support Technician role involves providing first-line support and solutions for issues reported by Propel customers. Our ideal candidate has a strong technical background, excels in documentation, and is adept at troubleshooting. In today's dynamic social environment, this individual must be skilled in troubleshooting basic software applications and excel in communication via email or video conferencing (Zoom). This position offers a daily challenge to deeply understand our customers' use cases and deliver optimal solutions, ensuring continuous professional growth.

IMPORTANT NOTE: This is an in-office position located in Trivandrum, requiring onsite attendance 4+ days per week. By submitting your application, you confirm that you are either presently located in Trivandrum or prepared to relocate. Relocation assistance is not provided for this role.

In this role you can expect to:

Independently troubleshoot, reproduce, log, and resolve complex customer issues across Propel and Salesforce in both sandbox and production environments, taking ownership of escalations and coordinating with engineering, product, and implementation teams to drive timely resolution.
Lead customer interactions across multiple channels—including Salesforce Cases and Zoom Video Conferencing—demonstrating expert-level communication and consistently de-escalating complex or high-pressure situations with composure and professionalism.
Serve as the primary trusted point of contact for Premier Support customers, applying advanced technical judgment to resolve high-complexity cases directly or strategically route to the appropriate internal Propel team.
Own and drive urgent escalations by decisively assigning priority based on severity and customer impact, overseeing the ticket queue, and ensuring consistent team-wide compliance with Propel's Service Level Agreements (SLAs).
Actively contribute to and help shape a process-oriented team culture, championing continuous improvement and leveraging regular feedback and 1:1 meetings with the Customer Support Manager to elevate both individual and team performance.
Lead the creation, maintenance, and continuous improvement of customer-facing documentation, driving scalable knowledge sharing and enabling effective customer self-service.
Serve as a subject matter expert in troubleshooting and configuring Propel One (Propel's agentic AI suite built on Salesforce Agentforce), including Data Cloud, permission sets, and agent deployment. Lead customers through AI adoption, ensuring confident and productive integration of AI capabilities into their workflows.

To be successful in this role you bring:

Minimum 1+ year experience in Salesforce troubleshooting and administration, and 1+ year experience in the technical and application support field.
BS or equivalent experience in Computer Science, Engineering, or related. We will also consider other significant technical experience.
Database administration understanding: SQL, SOQL, SQL scripting preferred.
Experience with Quality Management (QMS) software (e.g., eQMS, LMS, validated systems) and Jira or similar bug tracking tools.
Excellent communication skills, adapting technical explanations to the audience. Strong desire for continuous learning of new skills, processes, technologies, and product knowledge.
Ability to work with a global team and build strong cross-functional relationships.
Proven capability to analyze complex issues, propose, and execute effective solutions. Maintains composure and a positive demeanor under pressure to overcome challenges.
Ability to create, maintain, and manage comprehensive documentation for both internal and external user groups is essential.
Experience with AI tools, large language models, and agentic platforms—specifically Salesforce Agentforce—is beneficial. This knowledge will enhance your ability to support customers as they implement and grow their use of Propel One.

Work Schedule & Time Zone

This position is aligned with Eastern Time (ET) business hours. Candidates should be comfortable working within this schedule to ensure seamless collaboration with our core Support team and clients across the US.

Additionally, this role includes 1–2 required Support Team meetings per month, held at the following times:

\uD83D\uDD58 9:00 AM PT \u007C 12:00 PM ET \u007C 10:30 PM IST

We appreciate that this meeting time falls late in the evening for India-based team members, and we value the flexibility our team demonstrates to make cross-regional collaboration possible. These meetings are an important part of staying connected as a global team.

Authorization to work in India is required; please note that at this time, Propel is not sponsoring visas for any positions.

Additional Info
Location: This is an in office position located in Trivandrum.

Equal Opportunity: Propel is proud to be an equal-opportunity workplace where different perspectives are valued and every voice is heard. We’re dedicated to pursuing and hiring a talented and diverse workforce.

Quick apply

Refine Your Search

senior customer support engineer jobs in technopark thiruvananthapuram kerala

Senior Customer Support Engineer

Senior Solution Engineer

Software Support Engineer

Systems Support Engineer

GMS-Senior-PAM-CyberArk

Senior Solution Engineer

Senior Network Engineer

GMS - Senior - IDAM - SailPoint IIQ

Senior Technical Manager — Product Validation (Smart Wearables)

Software Engineering Manager

Senior Pre-Sales Engineer-ELV

Senior Manager, Engineering

Lead Network Engineer

Software Engineer Trainee

Senior UX Expert

Principal Architect

Lead I - Enterprise Solutions (Salesforce Marketing Cloud QA)

Lead II - Data Engineering

Lead Technical Consultant - Java

Other jobs to consider

I want to receive the latest job alerts for senior customer support engineer in technopark thiruvananthapuram kerala

Explore jobs in more locations

In this role you can expect to:

To be successful in this role you bring:

Work Schedule & Time Zone

Jobseeker tools

Employer Tools

Browse

Stay Connected