Skill required: Marketing Operations - Web Content Management
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. In a Marketing Operations job profile, responsibilities include managing and optimizing marketing processes and systems. This involves tasks such as campaign execution, data analysis, and budget management. The goal is to improve marketing efficiency and effectiveness. The role requires strong analytical skills, attention to detail, and knowledge of marketing technologies. It is essential for ensuring that marketing strategies are implemented smoothly and deliver measurable results. A software system that provides website authoring, collaboration, and administration tools designed to allow users with little knowledge of web programming languages or markup languages to create and manage website content with relative ease.
What are we looking for? • Strong experience in process governance, standardization, and operational excellence across global or multi-market environments. • Extensive experience in eCommerce operations, including managing complex digital ecosystems. • Proven track record of running a business function or leading teams that support multiple platforms and multilingual markets, including but not limited to marketplaces (e.g., Amazon, Nykaa), and D2C platforms. • Hands-on experience working across the APAC market, with a strong understanding of regional operational nuances and market dynamics. • Proven ability to drive consistency across markets and manage end-to-end archetype workstreams. • Excellent stakeholder management skills with the capability to influence and collaborate with senior client and internal teams. • Hands-on experience in process mapping, template governance, and continuous improvement initiatives. • Ability to drive adoption of new tools, platforms, and ways of working across markets. • Exposure to automation, transformation programs, and defining business requirements/use cases. • Strong analytical and problem-solving skills with a proactive, solution-oriented mindset. • Demonstrated experience in managing vendors, post-go-live operations, and change adoption. • Strong leadership capability with experience in managing large, cross-functional, and distributed teams. • Excellent communication skills with the ability to translate complex operational topics into clear business insights. •Automation & Transformation Support • Collaborate with Delivery Leads and Technology Transformation teams to define requirements and use cases for automation opportunities. • Proactively identify process improvement and digitization initiatives. Vendor & Initiative Management • Manage initiatives and vendors post go-live, including Run and Adoption phases. • Monitor performance, ensure adherence to SLAs, and drive continuous optimization.
Roles and Responsibilities: •In this role you are required to identify and assess complex problems for area of responsibility • The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors • Requires adherence to strategic direction set by senior management when establishing near-term goals • Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach • Some latitude in decision-making in involved • you will act independently to determine methods and procedures on new assignments • Decisions individual at this role makes have a major day to day impact on area of responsibility • The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts •Stakeholder Management & Governance • Act as custodians liaising with client teams to ensure consistency across markets. • Serve as trusted advisors to client and local market stakeholders. • Provide governance and oversight for archetype-level processes. Stakeholder Management & Governance • Act as custodians liaising with client teams to ensure consistency across markets. • Serve as trusted advisors to client and local market stakeholders. • Provide governance and oversight for archetype-level processes. Process Excellence & Standardization • Drive operational excellence across assigned workstreams. • Initiate, standardize, and govern high-level process mapping for respective archetypes. • Own process and template lifecycle, including creation, maintenance, and continuous improvement. eCommerce & Market Expertise • Leverage extensive experience in eCommerce operations to drive best practices across archetypes. • Apply hands-on experience of managing or running teams/business functions supporting multiple platforms and multilingual environments, including but not limited to marketplaces, beauty retailers, and D2C platforms. • Utilize strong understanding of APAC market dynamics to ensure effective regional alignment and execution. Adoption & Capability Enablement • Support adoption and implementation of new learnings from client and markets (e.g., dossiers, digital notes, platform enhancements, and experience evolution). • Ensure consistent rollout and alignment of new practices across markets.
Any Graduation
