Telangana Senior quality analyst Jobs – 589 Open Jobs Today

Service & Knowledge Omnichannel Senior Analyst
PepsiCo —Hyderabad, Telangana
- Remote
- Master's degree
- Software development
- Agile
Senior Manager, SFCC
l'Oréal —Hyderabad, Telangana
- Full-time
- Remote
- Management
- Salesforce
- Presentation skills
- Health insurance
- Work from home
Quick apply
2d
Talent Acquisition Analyst
PepsiCo —Hyderabad, Telangana
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sr Analyst Quality
Mattel —Hyderabad, Telangana
- Full-time
- JavaScript
- Scripting
- APIs
Quick apply
Sr Analyst-Service Request & Knowledge management
Mattel —Hyderabad, Telangana
- Management
- Computer Science
- English
R&D Digital Platforms Asst Analyst
PepsiCo —Hyderabad, Telangana
- Remote
- Microsoft Excel
- Writing skills
- English
IT&D Senior Analyst, Directory Services & Access Management
Reckitt —Hyderabad, Telangana
- Microsoft Access
- SQL
- Health insurance
Associate Lead - P&C Operations
Zelis —Telangana
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
- Health insurance
Shift Manager
Cubic Corporation —Hyderabad, Telangana
- Weekend availability
- Computer Science
- Supervising experience
- Bachelor's degree
- Paid time off
Quality Assurance Analyst
SS&C Technologies —Hyderabad, Telangana
- Full-time
- English
- SQL
- Analysis skills
Test Manager
Kumaran Systems —Hyderabad, Telangana
- Full-time
- Computer Science
- DevOps
- Java
Team Lead (Access Management Ops) Hyderabad, India Aug. 12, 2026
Alter Domus —Hyderabad, Telangana
- Azure
- AWS
- APIs
9d
Delivery Operations Team Lead
Accenture —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Shift lead (Access Management) Hyderabad, India Aug. 12, 2026
Alter Domus —Hyderabad, Telangana
- Night shift
- Mentoring
9d
Lead, Incident Change
Warner Bros. Discovery —Hyderabad, Telangana
- Full-time
- Analysis skills
- Computer networking
- Linux
5d
saleasforce Test Lead
Risosu Consulting —Hyderabad, Telangana
- ₹15,00,000 - ₹18,00,000 a year
- Azure
- Salesforce
- DevOps
Quick apply
Learning Coordinator/Learning Sr Coordinator
PepsiCo —Hyderabad, Telangana
- Remote
- Bachelor's degree
- JavaScript
- HTML
FinCrime Operations Team Lead - Sanctions
Wise —Hyderabad, Telangana
- Full-time
- Management
- English
- Finance
Quick apply
CFCO-1493 - Operations Lead
Softobiz Technologies —Hyderabad, Telangana
- Full-time
- Remote
- Finance
- Analysis skills
- Bachelor's degree
5d
Data Analyst
Tribute Technology —Hyderabad, Telangana
- Full-time
- Remote
- English
- SQL
- Bachelor's degree
Quick apply

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Service & Knowledge Omnichannel Senior Analyst

PepsiCo -
Hyderabad, Telangana

Apply Now

Job details

Qualifications

Telephony
Law
Business analysis
SOX
Master's degree
Change management
Scrum
Software development
ServiceNow
Agile
User research
AI
Communication skills

Full job description

Overview:

The Enterprise Service Management (ESM) organization has been established to define, implement and manage Service Management Excellence across PepsiCo enterprise. From the organizational perspective ESM in Process Excellence and Transformation is part of the Strategy and Transformation (S&T) organization but its remit goes beyond S&T, i.e. across all organizations providing internal services within Pepsico.

The ESM Omnichannel Analyst will partner with service owners and capabilities across PepsiCo to deliver omnichannel functionality (agent chat, voice, virtual agent (chatbot), search, etc.) aligned to product vision and strategy, ensuring alignment with PepsiCo business objectives and aligned to the omnichannel strategy for ESM and the broader PepsiCo Digital Employee Experience (DEEx).

The focus for this role will be implementing features based on business needs and value realization. Responsibilities include collaborating with stakeholders, gathering requirements, guiding the development teams, and ensuring product quality and user experience through thorough design, testing and governance. Additional duties include maintaining documentation, developing training materials, and providing ongoing business support.

Responsibilities:

Assess & evaluate high level business requirements and services for fit within PepsiCo Enterprise Service management omnichannel solutions, both ServiceNow and other related solutions if necessary. Partner with product owners and make recommendations aligned to overarching ESM strategy, and ServiceNow release/Product roadmaps.
Manage product demand and prioritize backlog based on business needs, speed to value, technical feasibility, and user desirability.
Collaborate with key business stakeholders globally across the enterprise to gather requirements and be the liaison between business and the delivery team teams. Participate in discovery interviews with stakeholders and conduct user research.
Oversee thorough testing ensuing consistent and acceptable level of performance from omnichannel solutions, ensuring product quality and adherence to compliance and security standards.
Maintain training materials and provide ongoing support to all stakeholder groups.
Ensure compliance with PepsiCo policies, international regulations (SOX, GDPR) and best practices for data privacy and security.
Effectively manage priorities, deliverables and timelines with little need for escalation

Qualifications:

ServiceNow is must skills.
7-10 years experience in relevant roles such as business analyst, process design, product ownership, or development in ServiceNow platform. Some experience specifically in designing, configuring, or implementing Virtual Agent/NowAssist in ServiceNow.
Experience with writing, curating and testing for omnichannel solutions which include but not limited to ServiceNow Virtual agent, search, telephony and workspace
Understanding of scrum principles and agile software development methodologies.
Understanding of and passion for Conversational AI technologies based on LLM
Ability to gain support for new ideas and align stakeholders. Organizational change Management experience is a plus.
Exceptional communication skills, written skills, and business acumen.

Apply Now

Refine Your Search

senior quality analyst jobs in telangana

Service & Knowledge Omnichannel Senior Analyst

Senior Manager, SFCC

Talent Acquisition Analyst

Sr Analyst Quality

Sr Analyst-Service Request & Knowledge management

R&D Digital Platforms Asst Analyst

IT&D Senior Analyst, Directory Services & Access Management

Associate Lead - P&C Operations

Shift Manager

Quality Assurance Analyst

Test Manager

Team Lead (Access Management Ops) Hyderabad, India Aug. 12, 2026

Delivery Operations Team Lead

Shift lead (Access Management) Hyderabad, India Aug. 12, 2026

Lead, Incident Change

saleasforce Test Lead

Learning Coordinator/Learning Sr Coordinator

FinCrime Operations Team Lead - Sanctions

CFCO-1493 - Operations Lead

Data Analyst

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