Telangana Service desk team leader Jobs – 38 Open Jobs Today

Service Delivery Leader
Everinlay VA Pvt Ltd —Banjara Hills, Hyderabad, Telangana
- ₹12,82,359.41 - ₹25,90,541.29 a year
- Full-time
- Microsoft Excel
- English
- Presentation skills
- Health insurance
Quick apply
MIS Analyst
IntouchCX —Hyderabad, Telangana
- Email
- Google Suite
- Microsoft Excel
- Master's degree
IT&D Manager, Service Delivery
Reckitt —Hyderabad, Telangana
- Oracle
- Salesforce
- Health insurance
Shift Manager
Cubic Corporation —Hyderabad, Telangana
- Weekend availability
- Computer Science
- Supervising experience
- Bachelor's degree
- Paid time off
IT Support Analyst
Vigilant Technologies —Hyderabad, Telangana
- Computer Science
- Software troubleshooting
- B.Sc
L1 Support Engineer
Innovapptive —Hyderabad, Telangana
- Weekend availability
- Software troubleshooting
- ERP systems
- AWS
Quick apply
Product Management Support Associate
IntouchCX —Hyderabad, Telangana
- Email
- Windows
- SQL
- Bachelor's degree
Senior Systems Administrator
Billtrust India Careers —Hyderabad, Telangana
- Azure
- Software troubleshooting
- Windows
Quick apply
Assistant Vice President, Order to Cash
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Oracle
- English
- Microsoft Office
Quick apply
Duty Manager
NOVOTEL —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Business Administration
- Diploma
Quick apply
Senior Analyst, Software Product Service Desk
WSA APAC —Hyderabad, Telangana
- Azure
- DevOps
- Analysis skills
Quick apply
Recruiting Administrator (Temporary Contract)
IntouchCX —Hyderabad, Telangana
- Email
- Walk-in
- Customer service
- Administrative experience
- 12th Pass
Renewal Manager
Seismic —Hyderabad, Telangana
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- Health insurance
Application Support Analyst - Tier 2 - Technology Operation Planning & Support
GCC India —Hyderabad, Telangana
- Full-time
- Oracle
- Data analysis skills
- Java
Administrator 2, SMA
Invesco —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Health insurance
Project Coordinator
JLL —Hyderabad, Telangana
- Customer service
- Presentation skills
- Bachelor's degree
- Health insurance
Staff Product Manager
Freshworks —Hyderabad, Telangana
- ₹0 a year
- Full-time
- Computer Science
- Bachelor's degree
- Product management
Quick apply
Senior Manager – Information Technology (TIS)
DESRI —Hyderabad, Telangana
- Azure
- Computer Science
- PMP
associate director, it development
Randstad Enterprise —Hyderabad, Telangana
- Team management
- Agile
- AI
Learning Platform-GTO-Analyst-Service Delivery
Deloitte —Hyderabad, Telangana
- Software troubleshooting
- Customer service
- Microsoft Office

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Service Delivery Leader

Everinlay VA Pvt Ltd
Banjara Hills, Hyderabad, Telangana

Quick apply

Job details

Permanent | Full-time
₹12,82,359.41 - ₹25,90,541.29 a year

Benefits

Provident Fund
Health insurance

Qualifications

Power BI
Microsoft Excel
English
Tableau
Presentation skills
Bachelor's degree
Pivot tables
Hindi
Leadership

Full job description

The Service Delivery Leader is a newly created role responsible for the operational reporting and coordination backbone of the client's back-office function — the day-to-day engine behind new business, renewals, endorsements, cancellations, audits, and inspection recommendations. This role gives client leadership reliable, real-time visibility into service delivery — task turnaround, renewal pipeline, new business activity, and team performance — and acts as the day-to-day link between India-based back-office operations and the client's US-based Operations Manager.

This is an individual-contributor leadership role — the person in this seat owns the reporting rhythm the rest of the organization runs on.

Key working relationships

Client's Operations Manager (San Antonio, TX) — day-to-day functional reporting
Client's Agency Manager — close working relationship on reporting and ad hoc priorities
Back Office Manager & back-office team leads — day-to-day coordination; no reporting relationship in either direction
Reporting & KPIs
Own production and distribution of recurring KPI reports covering task turnaround, service levels, and team performance across the policy lifecycle
Compile and maintain the Task Report (open and closed tasks in EZlynx), Missed Calls Report, Renewal Book-of-Business tracking, and New Business Report on a defined cadence
Track Inspection Recommendation status and follow-through — ensuring flagged recommendations get actioned, not just logged
Maintain an Aging Task view — tasks open beyond expected turnaround — as a standing input to team-lead check-ins
Review Coverage Compliance Verification reports against the agency's compliance matrix, flagging gaps before they become E&O exposure
Track client relationship health through data signals — renewal retention, complaint volume, response times — flagging accounts showing early signs of cooling
Maintain HR-adjacent reporting — attendance, training completion, disciplinary tracking — in coordination with back-office leadership
Flag trends, bottlenecks, and process gaps to the Operations Manager before they become client-facing issues

Coordination & Relationships

Build and maintain working relationships with both team leads and individual CRMs/processors — the numbers only tell half the story; this role is about understanding the reasoning behind an open task, a missed call, or a stalled inspection recommendation, not just counting them
Run regular check-ins with back-office team leads and SMEs on service levels, open issues, and workload; go directly to the individual handling a specific item when it needs unpacking
When a task stalls, dig into why, work with the person handling it to help move it forward, and flag upward only what genuinely can't be resolved at this level — the goal is fewer routine issues landing on the Agency Manager's desk, not more
Act as the primary operational point of contact between the Operations Manager and day-to-day back-office activity, translating priorities in both directions
Support the Operations Manager and Agency Manager with ad hoc analysis, meeting prep, and follow-through on action items

Process

Monitor adherence to documented SOPs — task notation standards, EZlynx labeling protocols, folder structure — and flag systemic gaps
Maintain and improve the reporting templates and tracking sheets used across the back office

Requirements

5+ years in BPO/shared-services operations, including experience leading a team (role itself stays individual contributor — the experience buys credibility with team leads, not authority over them)
Comfortable building rapport with both team leads and individual staff — without formal authority, trust is the actual lever this role runs on
Bachelor's degree in Commerce, Business, or a related field
Hindi required; additional languages a plus. English needed for internal reporting and coordination, not client-facing communication
Evening/night IST shift, overlapping US business hours
Strong Excel skills (pivot tables, dashboards) required; EZlynx or a comparable agency/policy management system, and Power BI/Tableau or similar, are a plus but not required
Track record of building and presenting operational or KPI reporting to leadership
Experience facilitating cross-functional meetings and driving follow-through, even without formal direct reports
Open on notice period for the right candidate

Pay: ₹1,282,359.41 - ₹2,590,541.29 per year

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

service desk team leader jobs in telangana

Service Delivery Leader

MIS Analyst

IT&D Manager, Service Delivery

Shift Manager

IT Support Analyst

L1 Support Engineer

Product Management Support Associate

Senior Systems Administrator

Assistant Vice President, Order to Cash

Duty Manager

Senior Analyst, Software Product Service Desk

Recruiting Administrator (Temporary Contract)

Renewal Manager

Application Support Analyst - Tier 2 - Technology Operation Planning & Support

Administrator 2, SMA

Project Coordinator

Staff Product Manager

Senior Manager – Information Technology (TIS)

associate director, it development

Learning Platform-GTO-Analyst-Service Delivery

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