Thane District Maharashtra Engineer technical support l1 Jobs – 5 Open Jobs Today

ENGINEER TECHNICAL SUPPORT L1
Network Techlabs —Thane District, Maharashtra
- Full-time
- Computer Science
- Bachelor's degree
ENGINEER TECHNICAL SUPPORT - L1
Network Techlabs —Thane District, Maharashtra
- Weekend availability
- Microsoft Excel
- Electrical experience
- Bachelor's degree

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ENGINEER TECHNICAL SUPPORT L1

Network Techlabs
Thane District, Maharashtra

Apply Now

Job details

Full-time

Qualifications

TCP
Computer Science
CCNA
LAN
Technical support
Firewall
DHCP
Bachelor's degree
SSL
DNS
IPsec
SIEM
TCP/IP
VPN

Full job description

Role Summary

The L1 Network & Security Operations Engineer (Resident Engineer) or Remote support to clients from Office to provide first-level network and security operational support. The role involves continuous monitoring, incident handling, and coordination with internal teams and OEM/TAC while ensuring adherence to SLAs, SOPs, and customer operational requirements.

⸻

Key Responsibilities

Network Operations

Monitor and support onsite network infrastructure including Firewalls, Routers, Switches, and SD-WAN devices.
Perform first-level troubleshooting for LAN, WAN, Internet, VPN, and P2P connectivity issues.
Validate interface status, routing, NAT, and basic firewall rules as per approved procedures.
Coordinate with ISPs and service providers for link issues and outages.
Perform basic configuration checks and post-change validations under supervision.

Security Operations

Monitor security logs, alerts, and events from firewalls, VPN gateways, and SIEM platforms.
Perform initial analysis of security alerts and escalate incidents as per severity matrix.
Support VPN user issues (GlobalProtect / SSL VPN / IPSec).
Ensure security policies are enforced and report any deviations or anomalies.
Assist L2/L3 teams during security incidents by providing logs and onsite support.

Incident & Ticket Management

Act as the primary onsite point of contact for network and security incidents.
Log, update, and track incidents and service requests in the ticketing system.
Perform initial troubleshooting and resolution within defined SLAs.
Escalate issues to L2/L3 teams and OEM/TAC with complete diagnostics.
Participate in incident bridge calls and provide real-time onsite updates.

Onsite & Operational Support

Perform routine health checks and physical verification of network/security devices.
Support planned maintenance, downtime activities, and change implementations.
Maintain shift handover documents, daily status reports, and operational logs.
Coordinate with customer IT teams and internal stakeholders.
Ensure compliance with customer policies, security standards, and access controls.

⸻

Required Skills & Knowledge

Technical Skills

Strong fundamentals of TCP/IP, OSI model, DNS, DHCP, NAT, and routing.
Basic to intermediate knowledge of firewall platforms (Palo Alto / Fortinet / Check Point).
Understanding of VPN technologies (IPSec, SSL VPN).
Familiarity with SD-WAN concepts is an advantage.
Exposure to monitoring and SIEM tools is preferred.

Tools & Platforms

Network and security monitoring tools.
Log analysis and troubleshooting utilities.

Qualifications

Bachelor’s degree in IT, Computer Science, or related field.
1–3 years of experience in Network / Security Operations.
Freshers with strong networking and security fundamentals may be considered.
Certifications preferred:
CCNA / Network+
Palo Alto PCNSE

Budget:- 3.5 to 4 LPA

Apply Now

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ENGINEER TECHNICAL SUPPORT L1

ENGINEER TECHNICAL SUPPORT - L1

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