Thane District Maharashtra Patient counselor Jobs – 1 Open Jobs Today

Patient Counselor
Athaayu Urocare —Thane District, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- Nursing
- 12th Pass
- Bachelor's degree
- Paid time off
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Patient Counselor
Athaayu Urocare —Thane District, Maharashtra
Ensure excellent patient service throughout the treatment journey. The role involves educating patients about recommended urological procedures, treatment plans…
₹30,000 - ₹35,000 a month
Quick apply
Medical Counselor/ Dietician
ARMSOFTECH.AIR —Wagle Estate, Thane, Maharashtra
Call and coordinate with patients regarding their current health conditions and diseases. Guide patients about their prescribed medications and treatment plans.
₹18,000 - ₹27,000 a month
Quick apply

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Patient Counselor

Athaayu Urocare
Thane District, Maharashtra

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Job details

Full-time
₹30,000 - ₹35,000 a month

Benefits

Provident Fund
Paid time off

Qualifications

Nursing
12th Pass
Bachelor's degree
Conversion optimisation
Medical terminology
Office experience

Full job description

Job Purpose

The Patient Counsellor serves as the primary point of guidance for patients and their families throughout their treatment journey. The role involves educating patients about recommended urological procedures, treatment plans, estimated costs, insurance processes (where applicable), pre-operative and post-operative care, while ensuring a smooth and positive patient experience that results in timely treatment decisions and high patient satisfaction.

Key Responsibilities

Patient Counselling

Counsel patients and their attendants regarding the diagnosis, treatment options, surgical procedures, and expected outcomes as explained by the consultant.
Explain treatment packages, cost estimates, room categories, and available payment options.
Address patient concerns and resolve queries with empathy and professionalism.
Build confidence and trust to facilitate informed treatment decisions.

Treatment Conversion

Follow up with patients advised for surgery or procedures.
Convert consultation cases into admissions by providing timely counselling and addressing concerns.
Coordinate with doctors for clarification whenever required.
Maintain a high consultation-to-surgery conversion ratio.

Admission Coordination

Coordinate planned admissions with the reception, nursing, OT, and billing teams.
Ensure all documentation required before admission is complete.
Guide patients through the admission process.

Financial Counselling

Explain estimates, packages, deposits, and billing policies.
Coordinate with insurance/TPA or corporate desk for cashless approvals where applicable.
Assist patients in understanding payment timelines and documentation requirements.

Patient Relationship Management

Maintain regular communication with patients before and after surgery.
Conduct pre-admission reminder calls.
Follow up on postponed or cancelled surgeries.
Ensure patients receive proper discharge guidance and follow-up appointments.

Coordination

Liaise with consultants, nursing staff, OT team, laboratory, pharmacy, and billing departments.
Ensure seamless communication between departments for patient care.
Escalate patient grievances promptly.

Documentation & MIS

Maintain counselling records and follow-up registers.
Update CRM/Hospital Information System (HIS) accurately.
Prepare daily, weekly, and monthly reports on:
OPD counselling
Surgery conversions
Admissions
Pending follow-ups
Lost cases and reasons
Revenue generated

Patient Experience

Ensure excellent patient service throughout the treatment journey.
Collect patient feedback.
Resolve patient complaints professionally.
Maintain confidentiality of patient information.

Key Performance Indicators (KPIs)

OPD-to-surgery conversion rate
Admission conversion percentage
Monthly revenue generated through converted cases
Patient satisfaction score
Follow-up compliance
Number of cancelled/postponed surgeries recovered
Timely documentation and reporting
Patient complaint resolution time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Paid time off
Provident Fund

Work Location: In person

Quick apply

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