Thane Maharashtra Junior administrator Jobs – 1 Open Jobs Today

Technical Support (L2)
EMBER TECHNOLOGIES —Thane District, Maharashtra
- Oracle
- Master's degree
- Bachelor's degree

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Urgent Hiring | Technical Support Proficient - L2 | Ghansoli, Navi Mumbai
Inspiroz IT Services Pvt Ltd —Navi Mumbai, Maharashtra
Technical Support - Proficient will be responsible for providing remote technical support, maintaining the integrity of clients’ overall technological…
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Technical Support (L2)
EMBER TECHNOLOGIES —Thane District, Maharashtra
To attend the phone calls with the end user for clarification of information in regards to functionality or other queries.

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Technical Support (L2)

EMBER TECHNOLOGIES -
Thane District, Maharashtra

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Job details

Qualifications

Oracle
MVC
Microsoft SQL Server
Technical support
Master's degree
MCA
WCF
Bachelor's degree
B.E.

Full job description

Reports to: Team Lead

Qualifications Required:

Education: BE/Bsc. IT/BCA/MCA.

Experience: Candidate should be 2-3 yrs experience in Technical Support.

Skills:

Experience in Dot Net MVC/WCF, SQL server 2008, Oracle 10G.
Deployment of approved changes, patches and bug fixes as instructed by L3 Administrators.
Tracking, reporting and building up of knowledge base for various types of incidents.
Tracking and checking for pending issue status and taking an action accordingly.
To attend each mail received by the client and revert with functional or technical resolution.
To attend the phone calls with the end user for clarification of information in regards to functionality or other queries.
Keep Updating the log sheet for all the cases, queries raised by the client via mail and submitting it Daily / Weekly / Monthly reporting.
Need to take care of Data movement or purging activity raised by the Bank-IT.
Handle the critical issues reported by the user and close the same within a given TAT also submit the RCA if requested by the client.
Handling support for Production systems with the ability to communicate / interact with the customers, quick trouble shooting and means of meeting to meet the SLA.
Disaster Recovery support.
To provide the necessary application training to L1 resource and monitor the activities performed by the junior resource periodically.

Responsibilities: To provide expert L2 support on process and products and to ensure a professional and consistent delivery of quality service to operation team and achievement of operational targets and manage workload

Other: Should have ability to manage difficult customer situations, to respond promptly to the needs of the customer, respond to requests for service/assistance.

Interested candidates can share their resume on [email protected]

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