Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility.
From being a disruptor in India’s debt market to marching towards global corporate markets from one product to one holistic product suite with seven products
Yubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles.
Job Title: Customer Grievance Officer
Reports to – Manager CAPL
Location: Airoli – Navi Mumbai
Job Overview: The Grievance Officer is responsible for ensuring effective resolution of customer complaints and grievances, enhancing customer satisfaction, and maintaining the bank's reputation for excellent customer service. This role involves managing and addressing customer concerns in a timely, fair, and transparent manner.
Key Responsibilities:
Qualifications and Skills:
Minimum graduate required
Minimum 1 year tenure in Spocto (Customer service, Quality analyst & Customer service background)
Proven experience in customer service, complaint handling, or a similar role within the banking sector.
Strong understanding of banking regulations, policies, and procedures.
Excellent communication and interpersonal skills.
Analytical skills to investigate complaints and identify trends.
Empathy and the ability to handle challenging customer interactions.
Proficiency in using customer relationship management (CRM) systems and banking software.
Attention to detail and ability to maintain accurate records.
Problem-solving skills to identify root causes and develop effective solutions.
Want to know more about spocto and its culture?
In this Company, not only are we understanding about customers and the importance of repayment, but we are the first movers when it comes to introducing cutting edge technology to this industry. We have products and features specifically built to help our clients improve their collections efficiency, enhance customer experience and most importantly, bringing perfect compliance in their operations.
Our products:
SMARTRank - An Early Warning System that highlights ‘Value-at-risk’ within portfolio
SMARTCollect - A digital first phygital collections platform powered by AI ML capabilities
KisanPay - An Agri initiative by spocto to bring farmers mainstream through education, context, and the power of linguistics
Bhaasa - A powerful AI conversational bot that is packed with all major languages across 100+ dialects
In Feb 2022, spocto was acquired by Yubi (formerly known as CredAvenue).
About Yubi:
Yubi, formerly known as CredAvenue, is re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. We are the worlds possibility platform for the discovery, investment, fulfilment, and collection of any debt solution. At Yubi, opportunities are plenty and we equip you with tools to seize it. In March 2022, we became India’s fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million. In 2020, we began our journey with a vision of transforming and deepening the global institutional debt market through technology. All 5 of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance.
Yubi Loans – Term loans and working capital solutions for enterprises.
Yubi Invest – Bond issuance and investments for institutional and retail participants
Yubi Pool– End-to-end securitisations and portfolio buyouts.
Yubi Flow – A supply chain platform that offers trade financing solutions.
Yubi Co.Lend – For banks and NBFCs for co-lending partnerships.
Currently, we have onboarded over 4000+ corporates, 350+ investors and have facilitated debt volumes of over INR 40,000 crore. Backed by marquee investors like Insight Partners, B Capital Group, Dragoneer, Sequoia Capital, LightSpeed and Lightrock, we are the only-of-its-kind debt platform globally, revolutionizing the segment. At Yubi, People are at the core of the business and our most valuable assets.
Come, join the club to be a part of our epic growth story.
