Thiruvananthapuram Kerala Customer support engineer Jobs – 34 Open Jobs Today

IT Technical Support Engineer - Remote
TRUTECH INFORMATION TECHNOLOGIES LLC —Kazhakuttam, Kerala
- ₹35,000 - ₹45,000 a month
- Full-time
- Remote
- Microsoft Outlook
- Software troubleshooting
- English
- Work from home
Quick apply
Software Support Engineer
Techno Alliance Softwares PVT LTD —Pachallur, Thiruvananthapuram, Kerala
- ₹20,000 - ₹30,000 a month
- Full-time
- CRM software
- Computer Science
- Software troubleshooting
- Food provided
Quick apply
12d
Customer Support Engineer
Sysnet Global Technologies Pvt.Ltd —Thiruvananthapuram, Kerala
- Software troubleshooting
- Windows
- Diploma
Quick apply
Service Desk - Associate
UST Global —Thiruvananthapuram, Kerala
- Continuous improvement
3d
Customer Support Engineer
Syslint Technologies —Thiruvananthapuram, Kerala
- Email
- B.Sc
- English
- Master's degree
Customer Support Engineer
Propel Software Solutions —Thiruvananthapuram, Kerala
- Full-time
- Computer Science
- B.Sc
- Salesforce
Quick apply
Systems Support Engineer
RM Education Limited —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- Customer service
Technical Support Engineer
Finastra —Thiruvananthapuram, Kerala
- Weekend availability
- Computer Science
- Software troubleshooting
- Customer service
- Paid time off
- Paid sick time
6d
Test Engineer
EY —Thiruvananthapuram, Kerala
- Remote
- Azure
- DevOps
- Java
- Work from home
Senior Customer Support Engineer
Propel Software Solutions —Thiruvananthapuram, Kerala
- Full-time
- Microsoft Excel
- Computer Science
- Software troubleshooting
Quick apply
Service Delivery Engineer(L1)
Gemini Software Solutions —Thiruvananthapuram, Kerala
- Full-time
- Software troubleshooting
- Customer service
- DevOps
4d
Immediate Japan Onsite MATLAB/Simulink_C++_MBD_Engineer for Automotive
Quest Global —Thiruvananthapuram, Kerala
- English
- C++
- Scripting
Quick apply
7d
Site Reliability Engineer I
Zafin —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- Master's degree
- Paid time off
Senior Solution Engineer
IDEAS AND INNOVATION SQUARED TECHNOLOGIES —Thiruvananthapuram, Kerala
QA/RA Engineer
GENROBOTIC INNOVATIONS PVT. LTD —Irinchayam, Thiruvananthapuram, Kerala
- ₹25,000 - ₹28,000 a month
- Full-time
- Data analysis skills
- Electrical experience
- Bachelor's degree
Quick apply
Customer Care Executive
Career Q —Thiruvananthapuram, Kerala
- From ₹15,000 a month
- Full-time
- Computer Science
- B.Sc
- English
- Health insurance
Quick apply
4d
Senior Quality Automation Engineer - Career
Equifax —Thiruvananthapuram, Kerala
- Full-time
- Hybrid work
- Java
- Bachelor's degree
- JavaScript
- Health insurance
- Paid time off
Software Engineer Trainee
Kran Consulting —Thiruvananthapuram, Kerala
- Full-time
- Computer Science
- Software troubleshooting
- Windows
DevOps Engineer
Lightrains Technolabs —Thiruvananthapuram, Kerala
- DevOps
- Java
- AWS
- Paid time off
DevOps Engineer
IBS Software —Thiruvananthapuram District, Kerala
- Full-time
- DevOps
- Databases
- SQL
- Health insurance

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IT Technical Support Engineer - Remote

TRUTECH INFORMATION TECHNOLOGIES LLC
Kazhakuttam, Kerala

Quick apply

Job details

Permanent | Full-time
₹35,000 - ₹45,000 a month

Benefits

Work from home

Qualifications

Microsoft Windows Server
TCP
Microsoft Outlook
Software troubleshooting
English
Windows
Technical support
Firewall
DHCP
IT support
DNS
Network support
Organizational skills
TCP/IP
Communication skills
Active Directory
Help desk

Full job description

This is a full-time work-from-home position.
We are an IT services and solutions provider based in Abu Dhabi, serving business clients across UAE. We deliver Managed IT Services (AMC), Microsoft 365, cybersecurity, networking, backup solutions, compliance and IT projects.
Our back office will focus on all our sales, customer service, operations & remote IT support.
All our current clients are based in UAE.
Work timing: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. (Only UAE declared public holidays are off)

ONLY APPLY IF YOU CAN MEET THE ABOVE TIMINGS.

Responsibilities:

Monitoring & responding to client's IT support requests on time.
Monitoring & replying to helpdesk & support emails & inquiries.
Provide Remote IT technical support to clients computer systems (Desktops/Laptops/Servers/Networks/Email/WiFi/Printer).
Diagnose software, networking, or hardware issues and fix them remotely.
Monitor and maintain Windows Servers, Networks, backups, Desktops and Laptops under a support contract using RMM.
Monitor and maintain Antivirus and Email security under a support contract.
Coordinating with on-site support team to fix issues and provide top-notch support service to clients.
Track & Monitor ongoing jobs & support.
Manage, Maintain, Update & Monitor the HELP-DESK Ticketing system daily with accurate and timely information.
Preparing BOQ/SOW & reports as required.
Managing & compiling job reports.
Processing of all jobs with accuracy and timeliness.
Understand & resolve customer requirements/issues and close tickets within time.
Maintaining good client relations & ensuring a high level of Client satisfaction.
Responding to complaints/suggestions from customers and giving after-sales support.
Increase Company reputation with quality on-time support & services.
Timely Invoice to the clients in coordination with the sales & finance department.

Required Technical Skills:

Remote IT Support & Helpdesk experience.
Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Desktops and Laptops (Windows and Mac).
Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Email Services (outlook).
Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Basic networks (DHCP,DNS,TCP/IP).
Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Basic Routers.
Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Firewalls.
Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Windows Servers.
Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - MS Active Directory.
Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - NAS devices.
Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Backup softwares.

Other Required Skills:

Good Knowledge of IT Technologies & products.
Good written & oral command of the English Language is a must.
Excellent phone & email communication skills.
The capacity to work well on your own or in a team.
Ability to manage your time and plan your day effectively.
Min 3 years of IT Support Experience in a similar job role.
Demonstrated track record of performance and commitment.
Cool-tempered and able to handle rejection.
Good organizational skills.
Ability to hit deadlines and work under pressure.
Can easily adapt to new environments.

Pay: ₹35,000.00 - ₹45,000.00 per month

Application Question(s):

IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. (Only UAE declared public holidays are off.) Are you willing to work on the above-mentioned timings?

Experience:

Remote IT Support: 3 years (Required)
Desktop/Laptop Support: 3 years (Required)
Basic Network support: 3 years (Required)
Windows server support: 3 years (Required)
MAC Support: 3 years (Preferred)
Firewall Support: 3 years (Preferred)
Telephone & Email Communication: 3 years (Required)
outlook support: 3 years (Required)
Help Desk Ticketing System: 2 years (Required)
backup system: 3 years (Preferred)

Language:

English (Read/Write/Speak) (Required)

Work Location: Remote

Quick apply

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