Company Description
Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust.
Simplicity at Scale.
How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.
Job Description
We are looking for a Web Security Analyst Junior to join our growing global team at Sectigo.
The Web Security Analyst Junior plays a crucial role in supporting our team with providing outstanding technical support to our customers via phone, email, and chat. This individual’s primary responsibilities include troubleshooting, problem-solving, and ensuring that customers receive prompt and effective solutions. This position is an excellent opportunity for individuals with a passion for technology and a strong desire to help customers.
This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam.
Here are the core functions, responsibilities, and expectations for this role:
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Provide first-level technical support to customers by actively listening, diagnosing, and resolving technical issues promptly and effectively.
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Guide customers through troubleshooting procedures, step-by-step instructions, and potential solutions to resolve their technical problems.
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Documentation: Maintain accurate and detailed records of customer interactions, issues, and resolutions in our ticketing system.
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Escalate complex technical issues to Level 2 or Level 3 support, when necessary, while ensuring proper documentation and communication.
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Educate customers on product features, functionality, and best practices to enhance their overall experience.
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Collaborate with other departments, such as product development and quality assurance, to provide feedback and suggestions for improving products.
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Knowledge Sharing: Stay up to date with product knowledge and industry trends to effectively support customers and assist with continuous improvement of support processes.
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Work, shadow, and learn closely with other senior team members on everyday functions.
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Additional tasks associated with this position may be assigned in response to company initiatives and business needs.
Qualifications
Education:
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Completion of a 3-year degree is strongly preferred to be considered for this role.
Experience:
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Proficient computer skillset is preferred. Confidence with DNS, FTP, and hosting platforms is strongly preferred.
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Previous experience in a customer service or technical support role is preferred.
Ideal Candidate Profiles, Talents, and Desired Qualifications:
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Excellent communication and interpersonal skills.
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Strong problem-solving and analytical abilities.
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Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
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Willingness to learn and adapt to new technologies and software.
Additional Information
Sectigo is an Equal Opportunity Employer.
At Sectigo, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.
Our “One Sectigo” culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.
Use of Artificial Intelligence (AI) in Our Hiring Process at Sectigo:
To enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.
Global team. Global reach. Global impact.
At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.
