Tikri Kalan Delhi Delhi Call center representative Jobs – 60 Open Jobs Today

BPO Business Support Specialist
NTT Ltd —Gurugram, Haryana
- Night shift
- Sales
- Customer service
- Continuous improvement
- Commuter assistance
- Health insurance
Call Center Senior Representative
NTT Ltd —Gurugram, Haryana
- Night shift
- English
- Bachelor's degree
- Agile
- Commuter assistance
Inside Sales Representative
VETIC —Gurugram, Haryana
- ₹20,000 - ₹36,000 a month
- Full-time
- Sales
- Bachelor's degree
- Computer skills
Quick apply
Inbound Sales Representative Associate-Voice
Accenture —Gurugram, Haryana
- Full-time
- Analysis skills
- Communication skills
Inbound Sales Representative Associate
Accenture —Gurugram, Haryana
- Full-time
- Communication skills
T3- Analyst Operations
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
Analyst - Customer Service
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
17h
Delivery Operations Senior Analyst-Voice
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quality Analyst (Transactional)
BlackBeltHelp —Gurugram, Haryana
- Rotational shift
- Bachelor's degree
Inside Sales/Tele Sales
MTAP Technologies —Gurugram, Haryana
- Email
- Sales
- Customer service
- Salesforce
Call Center Representative
Global KPO —Gurugram, Haryana
- Sales
- English
Sales Development Representative
Xiarch Solutions —Gurugram, Haryana
- ₹15,000 a month
- Full-time
- CRM software
- Microsoft Office
- Communication skills
CX Solutions Consultant
Consilium Software —Delhi, Delhi
- Email
- Sales
- Engineering
- English

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BPO Business Support Specialist

NTT Ltd -
Gurugram, Haryana

Apply Now

Job details

Benefits

Commuter assistance
Health insurance

Qualifications

Sales
Customer service
Call center experience
Continuous improvement
Agile
Communication skills

Full job description

QA - About NTT DATA:
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We’re glad you asked!

All equipment required for you to be successful in your role
Virtual paid training
Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities

Work Schedule Benefits:

Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
Working Hours: 10 hours per shift (including breaks as per company policy)
Work Mode: 100% Work from Office
Transportation: Company-provided pick-up and drop facility (for night shifts)

Role Summary

The Quality Analyst is responsible for evaluating customer interactions, ensuring adherence to quality and compliance standards, and providing actionable insights to improve customer experience and sales effectiveness.

Key Responsibilities

Quality Monitoring Evaluation

Monitor customer interactions (calls and transactions) using defined quality scorecards
Ensure evaluation covers compliance, customer experience, and sales competency
Maintain accuracy and consistency in quality scoring

Sampling Governance

Ensure sampled interactions are random and representative as per defined governance guidelines
Manage work volume to meet weekly/monthly sampling targets
Maintain monitoring trackers and ensure adherence to SLAs

Feedback Coaching Support

Provide detailed, structured, and actionable feedback through evaluation forms
Support team leaders and coaches in delivering balanced coaching
Highlight recurring issues impacting performance and quality

Reporting Insights

Prepare and publish quality reports and dashboards
Analyze trends and identify improvement opportunities
Support leadership with data-driven insights

Calibration Stakeholder Alignment

Participate in internal and external calibration sessions
Ensure alignment with client expectations and scoring standards
Prepare data and insights for calibration discussions

Process Improvement
Recommend enhancements to QA frameworks and methodologies
Ensure quality programs are updated as per latest process changes
Contribute to continuous improvement initiatives
Required Skills
Strong attention to detail and analytical thinking
Excellent written and verbal communication
Strong understanding of sales, compliance, and customer experience
Ability to multitask and manage repetitive tasks efficiently
Strong decision-making and judgment skills
Eligibility
5+ years in QA / call center / sales environment
Sales and customer service experience preferred

Apply Now

Refine Your Search

call center representative jobs in tikri kalan delhi delhi

BPO Business Support Specialist

Call Center Senior Representative

Inside Sales Representative

Inbound Sales Representative Associate-Voice

Inbound Sales Representative Associate

T3- Analyst Operations

Analyst - Customer Service

Delivery Operations Senior Analyst-Voice

Quality Analyst (Transactional)

Inside Sales/Tele Sales

Call Center Representative

Sales Development Representative

CX Solutions Consultant

Other jobs to consider

I want to receive the latest job alerts for call center representative in tikri kalan delhi delhi

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