1. Support Branch Operations
- Assist the Branch Manager in daily branch activities.
- Ensure branch processes follow company policies and procedures.
- Monitor branch discipline, records, and documentation.
2. Loan Portfolio Management
- Supervise loan disbursement and repayment activities.
- Monitor overdue accounts and collection performance.
- Ensure proper customer verification and loan utilization.
3. Team Supervision
- Guide and support CROs, field officers, and collection staff.
- Conduct staff meetings and field monitoring.
- Help train new employees and improve team productivity.
4. Collection & Recovery Monitoring
- Track EMI collections and recovery status.
- Support staff in handling difficult collection cases.
- Maintain portfolio quality and reduce NPA/PAR levels.
5. Customer Relationship Management
- Resolve customer complaints and field issues.
- Maintain good relationships with borrower groups.
- Ensure customer satisfaction and retention.
6. Business Development
- Help achieve branch loan disbursement targets.
- Support customer acquisition and market expansion.
- Identify new business opportunities in nearby areas.
7. Reporting & Administration
- Prepare daily, weekly, and monthly reports.
- Assist in audits and compliance checks.
- Update MIS and operational data accurately.
8. Field Monitoring
- Visit customer locations and center meetings.
- Verify staff field activities and customer interactions.
- Monitor repayment behavior and loan usage.
Skills Required
- Leadership and team management
- Communication and problem-solving
- Collection and recovery handling
- Knowledge of microfinance operations
- Reporting and analytical skills
- Field management experience
Daily Activities
- Attend branch review meetings
- Monitor field staff activities
- Review collections and overdue accounts
- Handle customer and staff issues
- Assist in loan approvals and branch reporting
Key Performance Indicators (KPIs)
- Collection efficiency
- Portfolio quality (PAR/NPA)
- Loan disbursement targets
- Staff productivity
- Customer growth and retention
Career Growth
CRO/Field Officer → Senior Officer → Assistant Branch Manager → Branch Manager → Area Manager
If you want, I can also provide:
- Assistant Branch Manager interview questions
- Salary details in India
- ABM daily work routine
- Difference between ABM and Branch Manager
- Sample resume/job description
Pay: ₹20,000.00 - ₹22,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
