Tuticorin Tamil Nadu Senior engineer Jobs – 2 Open Jobs Today

Senior Technical Support Engineer
SQ1 Security Technology Private Limited —Thoothukkudi District, Tamil Nadu
- Up to ₹4,00,000 a year
- Full-time
- Microsoft Office
- Team management
- In-person
- Health insurance
Quick apply
Jr. Site Engineer
Sri Aneka Properties Private Limited —Tuticorin, Tamil Nadu
- ₹15,000 - ₹18,000 a month
- Full-time
- AutoCAD
- Microsoft Office
- Bachelor's degree
- Food provided
Quick apply

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Jr. Site Engineer
Sri Aneka Properties Private Limited —Tuticorin, Tamil Nadu
0–2 years of relevant site experience (freshers may apply). Ensure that machinery and other movable assets are properly maintained and in optimal working…
₹15,000 - ₹18,000 a month
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Senior Technical Support Engineer

SQ1 Security Technology Private Limited
Thoothukkudi District, Tamil Nadu

Quick apply

Job details

Permanent | Full-time
Up to ₹4,00,000 a year

Benefits

Provident Fund
Leave encashment
Health insurance

Qualifications

Technical support
Microsoft Office
Quality assurance
Team management
ServiceNow
10th Pass

Full job description

Job description:

1.Technical Leadership: Providing technical expertise and guidance to junior team members, assisting them in problem-solving and decision-making.

2. Advanced Troubleshooting: Utilizing advanced troubleshooting techniques and diagnostic tools to diagnose and resolve complex technical issues across various IT systems and platforms.

3. Complex Issue Resolution: Handling escalated technical issues and complex problems that junior engineers are unable to resolve independently.

4. Emergency Response: Being available for on-call support or emergency response duties to handle critical incidents outside of regular business hours.

5. Quality Assurance: Ensuring that support services meet established quality standards and adhere to service level agreements (SLAs) for response and resolution times.

6. Risk Management: Identifying potential risks to IT systems and developing strategies to mitigate them, such as implementing proactive monitoring or redundancy measures.

7. Mentorship and Training: Mentoring junior support engineers, sharing knowledge, and providing training sessions to help them improve their skills and capabilities.

8. Process Improvement: Identifying areas for process improvement within the support team and implementing solutions to enhance efficiency and effectiveness.

9. Escalation Management: Managing the escalation process for critical incidents, coordinating with other teams or external vendors to ensure timely resolution.

10. Performance Monitoring and Reporting: Monitoring the performance of IT systems, analyzing trends, and generating reports to identify areas for improvement and track support team performance metrics.

11. Team Collaboration: Collaborating with other teams, such as development, infrastructure, and security teams, to address cross-functional issues and improve overall IT service delivery.

12. Customer Relationship Management: Building and maintaining positive relationships with internal stakeholders and end-users, effectively communicating technical information in a clear and understandable manner.

13. Project Participation: Participating in IT projects related to system upgrades, migrations, or implementations, providing input on support requirements and potential impact on end-users.

14. Documentation and Knowledge Management: Overseeing the creation and maintenance of comprehensive documentation for support processes, troubleshooting procedures, and system configurations.

15. Continuous Learning and Development: Staying updated with the latest technologies, trends, and best practices in the IT industry through ongoing learning, training, and professional development activities.

Pay: Up to ₹400,000.00 per year

Benefits:

Health insurance
Leave encashment
Provident Fund

Work Location: In person

Quick apply

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