JOB OPPORTUNITYGENERAL MANAGER – SERVICEAutomobile Sector
Company: Nataraj Mobiles Pvt. Ltd.
Location: Goramachiya, Jhansi, Uttar Pradesh
Position: General Manager – Service
Department: Service / Aftersales
Experience: 10–15 Years
Qualification: Diploma / Degree in Automobile or Mechanical Engineering; MBA/PGDM preferred
Employment Type: Full-Time
ABOUT THE ROLE
Nataraj Mobiles Pvt. Ltd. is looking for an experienced, dynamic and result-oriented General Manager – Service to lead and manage the complete service and aftersales operations of our automobile service centre at Goramachiya, Jhansi.
The selected candidate will be responsible for workshop operations, service revenue, profitability, customer satisfaction, technician productivity, quality control, team management, spare-parts coordination and business development.
KEY RESPONSIBILITIES
- Manage complete day-to-day service workshop operations.
- Achieve monthly and annual service revenue and profitability targets.
- Monitor workshop capacity, bay utilization, technician productivity and vehicle turnaround time.
- Ensure excellent customer satisfaction and effective complaint resolution.
- Lead, motivate and develop Service Advisors, Technicians, Supervisors and support teams.
- Ensure high standards of repair quality and reduce repeat repairs.
- Coordinate with the Parts Department for timely availability of required parts.
- Ensure compliance with company/OEM processes, safety standards and statutory requirements.
- Develop strategies to increase workshop footfall, customer retention and repeat business.
- Monitor key performance indicators including revenue, gross profit, CSI/NPS, productivity, TAT and workshop profitability.
- Conduct regular performance reviews and implement corrective actions.
- Build relationships with corporate customers, fleet operators and institutional clients.
- Drive service camps, customer engagement activities and other business-development initiatives.
ELIGIBILITY & EXPERIENCE
- Diploma/Degree in Automobile Engineering, Mechanical Engineering, Business Management or related field.
- MBA/PGDM will be an added advantage.
- 10–15 years of relevant experience in automobile service operations.
- Minimum 3–5 years of experience in a senior management role such as General Manager, Service Head, Workshop Head or equivalent.
- Experience with an authorized automobile dealership/OEM service network is preferred.
- Strong knowledge of workshop operations, service profitability and customer relationship management.
KEY SKILLS
- Strong leadership and team-management skills
- Automobile service and workshop expertise
- Business and financial acumen
- Customer relationship management
- Analytical and problem-solving skills
- Excellent communication and negotiation
- KPI-driven approach
- Decision-making and crisis-management ability
- Knowledge of dealership/workshop management systems
FOR MORE DETAILS / APPLICATION
Contact: 731 777 6948
HOW TO APPLY
Interested candidates are requested to upload their CV through the official Nataraj Group
Job Location: Goramachiya, Jhansi, Uttar Pradesh
JOIN NATARAJ MOBILES PVT. LTD.
Lead Service Excellence Drive Customer Satisfaction Grow the Business
Pay: ₹40,000.00 - ₹60,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
