Up Subject matter expert (support&ops) Jobs – 8 Open Jobs Today

Subject Matter Expert (Support&Ops)
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Computer networking
Sr Subject Matter Expert (Support&Ops)
HCLTech —Noida, Uttar Pradesh
- DevOps
- Windows
- Analysis skills
11d

More jobs to discover

Find similar jobs that you might be interested in.

Sr Subject Matter Expert (Support&Ops)
HCLTech —Noida, Uttar Pradesh
To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA, quality norms and ensure positive customer satisfaction and…
11d

I want to receive the latest job alerts for subject matter expert (support&ops) in up

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

subject matter expert (support&ops) jobs near up

Legal Associate jobs in Delhi, Delhi

Legal Associate jobs in Ahmedabad, Gujarat

Banking Operations, Dlf Chennai jobs in Chennai, Tamil Nadu

Fresher Associate Product Manager jobs in Anywhere

Operations Associate jobs in Jaipur, Rajasthan

Operations Associate jobs in Hyderabad, Telangana

Operations Associate jobs in Delhi

Senior Hr Manager jobs in Coimbatore, Tamil Nadu

Senior Support Specialist jobs in Ahmedabad, Gujarat

Senior Support Specialist jobs in Pune, Maharashtra

Senior Support Specialist jobs in Rajkot, Gujarat

Blinkit , Customer Support Work From Home jobs in Pune, Maharashtra

Zepto , Customer Support jobs in Pune, Maharashtra

Senior Accountant jobs in Ahmedabad, Gujarat

Subject Matter Expert (Support&Ops)

HCLTech -
Gautam Budh Nagar, Uttar Pradesh

Apply Now

Job details

Qualifications

iOS development
Ansible
OSPF
LAN
Network management
Splunk
BGP
Routing protocols
WAN
Computer networking
IPsec
MPLS
EIGRP
Cisco routers
VPN

Full job description

Gautam Buddha Nagar, Uttar Pradesh
Job Summary

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction.

Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Other Requirements

ob Description • Strong knowledge of LAN/WAN infrastructures, topologies and protocols. • Strong knowledge of current IT infrastructure trends. • Strong knwoledge and experience on Wireless and DNAC (Catalyst Center) • Knowledge of Ansible, Thousand eyes, Splunk Tool • Mastery-level understanding of network management frameworks. • Knowledge and experience with the following specific product sets: Cisco routers and Switches including Nexus product line. • Responsible for EIGRP, OSPF, MPLS and BGP routing protocols as well as traffic shaping and packet prioritization. • Strong understanding of Cisco wireless technologies. • Monitor and track network performance to determine problem areas and proactively develop solutions • Knowledge of Infiniband and HP c7000. • Must have experience in designing and deploying large scale network setup. • Configuring and troubleshooting 802.1Q VLAN trunking • Configuring and troubleshooting L2 domains with PVST+ and 802.1w with 802.1s for rapid Spanning Tree, and Ether channel using LACP ,PAGP & HSRP FHRP protocols • Configuring and troubleshooting Multi-VRF Enterprise network • Configuring and troubleshooting LAN Switching including Cisco Catalyst/ Nexus family of blades and switches. • Configuring and troubleshooting IPSEC site-to-site VPNs, DMVPN. • Desirable: Hands-on experience in configuring and monitoring network equipment, including Cisco WAN routers, LAN switches, load balancers, SNMP managers, and protocol analyzers. • Desirable: Experience in Cisco IOS Platform \" Support Enviornment 24x7

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

Apply Now

Refine Your Search

subject matter expert (support&ops) jobs in up

Subject Matter Expert (Support&Ops)

Sr Subject Matter Expert (Support&Ops)

More jobs to discover

I want to receive the latest job alerts for subject matter expert (support&ops) in up

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected