vadodara gujarat application support analyst Jobs – 23 Open Jobs Today

L3 Application Support Analyst
Paul Mason Consulting India —Vadodara, Gujarat
- Full-time
- Customer service
- Java
- SQL
Quick apply
Level 2 Support Analyst - Libraries
Civica —Vadodara, Gujarat
- Full-time
- Remote
- Software troubleshooting
- Salesforce
- SQL
Quick apply
11d
O2C Cash Application Analyst
Xylem —Vadodara, Gujarat
- Full-time
- Microsoft Excel
- English
- Finance
Revenue Cycle AI Application Support and Administrator
Qualifacts Systems, Inc. —Vadodara, Gujarat
- Full-time
- English
- Analysis skills
- Bachelor's degree
Cash Application Lead – Europe
Xylem —Vadodara, Gujarat
- Full-time
- English
- Finance
- Bachelor's degree
Treasury Analyst - COE
Accelleron —Vadodara, Gujarat
- Full-time
- Microsoft Office
- Finance
- Bachelor's degree
- Health insurance
- Flexible schedule
Analyst, Cash App
Magnit —Vadodara, Gujarat
- Finance
- Bachelor's degree
- Accounting
- Health insurance
- Paid time off
Business Analyst
Dhyey Consulting Services Pvt. Ltd. —Vadodara, Gujarat
- ₹2,40,000 - ₹3,00,000 a year
- Full-time
- ERP systems
- Analysis skills
- Manufacturing
Quick apply
Cash Application Lead – Global
Xylem —Vadodara, Gujarat
- Full-time
- Customer service
- English
- Finance
External Hiring|Quality Analyst|Domestic|22022026
TGBPL TP India - DBU —Vadodara, Gujarat
- Full-time
- Remote
- Work from home
Data Analyst Intern
CareerNaksha —Fatehgunj, Vadodara, Gujarat
- ₹3,000 - ₹6,000 a month
- Part-time
- Computer Science
- Data analysis skills
- Research
- Flexible schedule
Quick apply
Global IS Support Specialist
Accelleron —Vadodara, Gujarat
- Full-time
- Azure
- Software troubleshooting
- English
- Health insurance
- Flexible schedule
Sr Analyst, Financial Operations
Magnit —Vadodara, Gujarat
- Software troubleshooting
- Finance
- Analysis skills
- Health insurance
- Paid time off
Service Desk Support Analyst
Paul Mason Consulting India —Vadodara, Gujarat
- Full-time
- Customer service
- English
- Communication skills
Quick apply
SQL Developer
AppleTech —Kalali, Vadodara, Gujarat
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Health insurance
Quick apply
Smart 3D Application Analyst
Prodair Air Prod India —Vadodara, Gujarat
- Online application
- Software troubleshooting
- Engineering
- Project management
- Paid holidays
- Health insurance
Quick apply
17h
Customer Support Associate
Vitreous Patel Processing Pvt Ltd —Vadodara, Gujarat
- From ₹17,000 a month
- Full-time
- Software troubleshooting
- Customer service
- English
Quick apply
Associate Security Operations Specialist
Investis Digital India Private Limited —Vadodara, Gujarat
- SQL
- Analysis skills
- APIs
Quick apply
Service Desk Manager
Paul Mason Consulting India —Vadodara, Gujarat
- Full-time
- Management
- Communication skills
Quick apply
Apprentice Data Science
NielsenIQ —Vadodara, Gujarat
- ₹0 a month
- Full-time
- English
- Research
- Microsoft Office
Quick apply
4d

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L3 Application Support Analyst

Paul Mason Consulting India -
Vadodara, Gujarat

Quick apply

Job details

Full-time

Qualifications

Customer service
Web servers
Java
SQL
Communication skills

Full job description

Summary of the Job

PMC is a specialist, independent, and highly regarded consultancy, delivering retail solutions to clients across the high street. They are a growing organization, team-focused, powered by the people and unequalled in support and testing services to clients. They have the opportunity for an enthusiastic Application Support Analyst to join their Support team in India.

This is a L3 Application Support Analyst role with the aim being to gain all required skills following completion of training. You will work within a growing application support team, who provides an unrivalled 1st, 2nd, and 3rd line support proposition to their customers retail IT systems. The teams are highly skilled but continue to develop and enhance their skill sets in line with career aspiration. The successful candidate will be mentored and trained in Retail-J and other EPOS systems as required and will liaise directly with customers offering reassurance that their incident can be resolved, and then prove it!

Key Responsibilities

Provide primarily 3rd line support, 2nd line support, and some 1st line technical resolution on a broad range of complex client issues, working directly with clients to log, investigate, resolve & close support incidents.

Ensure that the incident management system is kept up to date at all times and that clients are kept informed of work being carried out on their systems.

Escalation of incidents through to Problem Management, ensuring that the incident management system and the customer are kept informed throughout.

Rotational on-call support following completion of training.

Creation of support documentation using PMC templates for internal use and customer use.

Deliver incident resolution & support training to internal staff, suppliers, and customers as required.

Skills & Experience

At least two years’ experience providing 2nd/3rd line application technical support in a busy team environment, ideally supporting external customers.

Some experience working with database technologies with the ability to write SQL queries – understanding database terms such as a table, column, index etc.

Excellent communication skills and strong customer service ethos.

Proven ability to learn new skills and pick up new technologies quickly.

Analytical problem solving, with the ability to take ownership of complex technical issues through to conclusion.

Any experience with Microsoft AX 2012 POS software is highly desirable

Desirable :

Knowledge of UK retail IT systems, ideally Retail-J and/or Enactor, X Store, Microsoft AX 2012 POS

Understanding of the retail environment and ability to develop a good understanding of retail systems and processes, including supply chain and in-store and head/group office processes.

Experience of Java/Web server technologies

Other required attributes

Good Communication Skills

For this person to be successful in this role, PMC will expect a high communication level with our customer, internal departments and direct reports.

Honesty

Our business works based on honesty, even if we are delivering bad news, which makes bad news more palatable is the delivery of a thought-through action plan.

Work Ethic

This role will be demanding for the successful person; we strive to maintain and deliver excellence, at all times. Particularly during a critical time, whether that be having a project or during peak trading times.

Self-Motivation

Self-motivation is essential, and you will need the energy to deliver excellence through microanalysis, innovation, influencing change and driving its implementation.

Professionalism

However challenging a task or a situation becomes you must be relaxed, calm and collected, managing any problem that you may face with a high level of professionalism.

Positive Attitude

The role will require interaction with the customer at senior levels plus PMC employees at all levels; a positive attitude must be adopted to promote PMC wherever the opportunity presents itself. Negativity doesn’t have a place in PMC.

Dependability

We need someone both our customer, and we can depend upon, i.e. will be there during a high-profile escalation? If we have to burn the midnight oil to complete a project, will you be the one willing to go that extra mile?

Teamwork

Finally, yet importantly, PMC wants to know you are one of the team, will you fit both PMC’s and, importantly, the customer’s culture.

Quick apply

Refine Your Search

application support analyst jobs in vadodara gujarat

L3 Application Support Analyst

Level 2 Support Analyst - Libraries

O2C Cash Application Analyst

Revenue Cycle AI Application Support and Administrator

Cash Application Lead – Europe

Treasury Analyst - COE

Analyst, Cash App

Business Analyst

Cash Application Lead – Global

External Hiring|Quality Analyst|Domestic|22022026

Data Analyst Intern

Global IS Support Specialist

Sr Analyst, Financial Operations

Service Desk Support Analyst

SQL Developer

Smart 3D Application Analyst

Customer Support Associate

Associate Security Operations Specialist

Service Desk Manager

Apprentice Data Science

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