Vadodara Gujarat It analyst Jobs – 45 Open Jobs Today

Incident Management Analyst
Paul Mason Consulting —Vadodara, Gujarat
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9h
Quality Analyst
Pavans Group Techsoft Pvt. Ltd. —Vadodara, Gujarat
- ₹15,000 - ₹30,000 a month
- Full-time
- Computer Science
- Master's degree
- SQL
Quick apply
22h
Assistant Quality Manager- (Non Technical- BPO Domain)
Etech Global Services —Vadodara, Gujarat
- ₹60,000 - ₹1,00,000 a month
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
14d
Finance Analyst
VNC GLOBAL BUSINESS EDGE PRIVATE LIMITED —Subhanpura, Vadodara, Gujarat
- ₹50,000 - ₹60,000 a month
- Full-time
- Finance
- Master's degree
- Analysis skills
Quick apply
13d
Data Analyst
99Plus IT Solutions —Vadodara, Gujarat
- Full-time
- Microsoft Excel
- Microsoft Office
- Master's degree
Technical Business Analyst
Accelleron —Vadodara, Gujarat
- Full-time
- Computer Science
- Engineering
- Analysis skills
- Health insurance
- Flexible schedule
5d
Analyst, Accounts Payable
Magnit —Vadodara, Gujarat
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
QA(Excel Expert)
AppleTech —Vadodara, Gujarat
- Full-time
- Microsoft Excel
- In-person
- Health insurance
- Paid sick time
Quick apply
13d
Senior Analyst, Information Technology
Xylem —Vadodara, Gujarat
- Full-time
- Microsoft Excel
- Computer Science
- Microsoft Office
7d
Business Analyst
Dhyey Consulting Services Pvt. Ltd. —Vadodara, Gujarat
- ₹2,40,000 - ₹3,00,000 a year
- Full-time
- ERP systems
- Analysis skills
- Manufacturing
Quick apply
Financial Analyst
AIS InfoSource —Vadodara, Gujarat
- English
- Microsoft Office
- Master's degree
Associate, Quality Assurance Automation
Navaera Software Services Private Limited —Vadodara, Gujarat
- ₹6,00,000.00 - ₹12,18,361.60 a year
- Full-time
- Computer Science
- Software troubleshooting
- Analysis skills
- Health insurance
Quick apply
Supply Chain Operations & Governance Analyst
T.D. Williamson, Inc. —Vadodara, Gujarat
- Full-time
- English
- Project management
- Bachelor's degree
Executive (T&E Analyst)
Xylem —Vadodara, Gujarat
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Business Analyst
Zithas Technologies —Gotri, Vadodara, Gujarat
- Microsoft Excel
- Bachelor's degree
- Business Administration
Senior Database Administrator
AIS InfoSource —Vadodara, Gujarat
- Azure
- Oracle
- Computer Science
1d
Configuration Analyst - I
Qualifacts Systems, Inc. —Vadodara, Gujarat
- Full-time
- Software troubleshooting
- Customer service
- English
6d
Data Analyst
Cloudester Software LLP —Vadodara, Gujarat
Quick apply
Product Analyst III
MRI Software —Vadodara, Gujarat
- Full-time
- Microsoft Excel
- English
- Databases
Indirect Tax Analyst – Systems & Analytics Focus
Xylem —Vadodara, Gujarat
- Full-time
- Microsoft Excel
- ERP systems
- English

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Incident Management Analyst

Paul Mason Consulting -
Vadodara, Gujarat

Quick apply

Job details

Full-time
9 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Word
ITIL Certification
Microsoft Excel
Incident management
Microsoft Office
Analysis skills
ITIL
Communication skills

Full job description

Summary of the Job:

The Incident Management Analyst is a critical role within the Service Delivery function, responsible for the end-to-end management of incidents throughout their entire lifecycle, irrespective of resolver group. The role ensures that incidents are effectively prioritised, progressed, escalated, and resolved in line with contractual KPIs and SLAs.
The role requires proactive queue management, strong matrix management capability, and clear, confident communication with customers, internal teams, and third-party suppliers. The Incident Management Analyst plays a key role during high-severity and escalated incidents, ensuring focus is maintained, resolution is expedited, and customer confidence is preserved.
This position works closely with Service Delivery Managers, Technical Teams, Service Desk, and external partners to ensure consistent, high-quality service delivery aligned to PMC’s Service Management model.

Key Responsibilities:

Manage incidents end-to-end throughout their lifecycle, ensuring timely resolution in line with contractual KPIs and SLAs, regardless of resolver group.
Maintain enhanced focus during high-priority, high-severity, and escalated incidents (e.g. Priority 1, global incidents, client escalations, aged tickets), driving rapid and effective resolution.
Proactively monitor incident queues in real time, taking corrective action through matrix management of internal teams, partners, and third-party suppliers to prevent SLA breaches.
Act as a central point of escalation for incident-related service delivery issues, working closely with Service Delivery Managers to implement remedial actions.
Provide clear, accurate, and timely communication to customers and stakeholders, including impact, progress updates, and next steps, via appropriate channels and the ITSM tool.
Ensure all incidents are accurately logged, updated, and maintained within the ITSM system, with a focus on data quality and process adherence.
Produce and contribute to service reporting, including Management Information and Monthly Service Review presentations, supporting trend analysis and Root Cause Analysis.
Identify and drive continual service improvement opportunities through incident trend analysis, process enhancement, and alignment to ITIL best practices.
Collaborate closely with technical teams to understand root causes and resolutions, enabling effective customer communication and incident reduction.
Support operational governance through attendance at daily service review meetings, customer meetings as required, and by providing cover during peak demand or periods of absence.
Deputise for the Service Delivery Manager when required and undertake additional duties as reasonably assigned.

Skills & Aptitude:

Proven experience working within an IT services or managed services environment, managing incidents through to resolution under tight SLA-driven deadlines.
Strong experience managing customer escalations and high-pressure situations with professionalism and control.
Demonstrated ability to matrix manage technical teams and third-party suppliers to achieve timely outcomes.
Strong understanding of ITIL-based Incident Management processes.
Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
High level of competence with Microsoft Office, particularly Excel, PowerPoint, and Word.
Strong organisational skills with the ability to manage multiple priorities concurrently.
Resilient, proactive, and delivery-focused mindset with a strong customer-centric approach.

Skills and Experience | Desirable:

ITIL Foundation certification.
Experience producing customer-facing service review packs and performance reporting.
Strong analytical skills with the ability to identify trends and improvement opportunities from incident data.
Confident, solution-oriented, and self-motivated approach with a willingness to challenge and improve existing ways of working.

Personal attributes:

Strong Communication Skills: Demonstrates a consistently high standard of verbal and written communication, engaging effectively with customers and internal teams at all levels.
Integrity & Transparency: Operates with honesty and openness at all times, including when delivering challenging messages, supported by clear, well-considered action plans.
Strong Work Ethic: Understands the demands of a managed service environment and demonstrates commitment and flexibility, particularly during critical incidents, peak trading periods, or periods of heightened operational pressure.
Self-Motivated & Proactive: Displays high levels of personal drive and accountability, with the energy and focus to deliver excellence through attention to detail, innovation, and the ability to influence and implement change.
Professionalism Under Pressure: Remains calm, composed, and professional in challenging or high-pressure situations, maintaining control and credibility at all times.
Positive & Customer-Focused Mindset: Adopts a positive, solution-oriented approach when working with customers and colleagues, consistently promoting PMC and its values. A constructive attitude is essential to the role.
Team-Oriented: Works collaboratively as part of a wider team, demonstrating behaviours aligned to PMC’s culture and contributing positively to shared goals and outcomes.

Quick apply

Refine Your Search

it analyst jobs in vadodara gujarat

Incident Management Analyst

Quality Analyst

Assistant Quality Manager- (Non Technical- BPO Domain)

Finance Analyst

Data Analyst

Technical Business Analyst

Analyst, Accounts Payable

QA(Excel Expert)

Senior Analyst, Information Technology

Business Analyst

Financial Analyst

Associate, Quality Assurance Automation

Supply Chain Operations & Governance Analyst

Executive (T&E Analyst)

Business Analyst

Senior Database Administrator

Configuration Analyst - I

Data Analyst

Product Analyst III

Indirect Tax Analyst – Systems & Analytics Focus

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