Vasai Maharashtra Customer relations representative Jobs – 1 Open Jobs Today

Customer Relation Executive
Shree Enterprises —Virar, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Bachelor's degree
- In-person
- Office experience
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14d

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Customer Relation Executive

Shree Enterprises -
Virar, Maharashtra

Quick apply

Job details

Full-time
₹20,000 - ₹25,000 a month
14 days ago

Benefits

Provident Fund

Qualifications

Bachelor's degree
Office experience

Full job description

1. Relationship Management

2. Maintain regular contact with existing customers to ensure satisfaction and repeat business

3. Identify inactive or dormant customers and coordinate re-engagement calls

4. Build rapport with key accounts to strengthen long-term relationships

2. Proactive Feedback Calls

Make calls to existing customers on a regular basis to understand their feedback and experience with our products/services
Probe for any issues, dissatisfaction, or unmet expectations even if the customer hasn't raised a formal complaint
Work out a suitable solution/resolution for any issue identified during the call, in coordination with the relevant department
Record every feedback call and its outcome (issue raised, solution offered, resolution status) in the tracker for follow-up and future reference

3. Renewal & Future Order Tracking

Monitor customer order history to identify upcoming/recurring orders and services due for renewal (e.g., AMC, FLS servicing, consumables replenishment)
Maintain a renewal/due-date tracker and proactively call customers ahead of the due date to remind them
Suggest and coordinate sending a company representative for on-site survey/inspection where applicable, ahead of renewal or based on customer need
Update tracker with renewal status — reminded, survey scheduled, order confirmed, or declined (with reason)

4. Customer Query / Communication & Support

Act as the first point of contact for customer queries via phone, email, and WhatsApp
Resolve customer complaints promptly and escalate unresolved issues to the concerned department (sales, dispatch, accounts)
Log and track customer queries in the query tracker; ensure timely closure

5. Documentation & Reporting

Maintain updated customer records (contact details, order history, preferences, renewal dates)
6. Complaint & Grievance Handling
Record customer complaints with proper categorization (product, delivery, billing, service, etc.)
Track complaint resolution timelines and ensure closure within committed SLA
Maintain a complaint register/tracker for recurring issue analysis

7. Customer Retention & Satisfaction

Conduct periodic customer satisfaction check-ins
Gather and report customer feedback/testimonials
Support customer loyalty and renewal-driven retention initiatives as directed by management

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund

Work Location: In person

Quick apply

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