Vashi Navi Mumbai Maharashtra Service desk analyst Jobs – 31 Open Jobs Today

Service Desk Analyst
NEC Software Solutions (India) —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Software troubleshooting
Quick apply
Service Desk Analyst
Pluxee —Mumbai, Maharashtra
- Full-time
- Inventory management
- Customer service
- Computer networking
Service Desk Quality Lead
Lenovo —Mumbai, Maharashtra
- Full-time
- AI
- Leadership
- Communication skills
1st Line Support Analyst - India
Acuris —Mumbai, Maharashtra
- Weekend availability
- Software troubleshooting
- Customer service
- English
Quantitative Analyst and Developer
Citi —Mumbai, Maharashtra
- Full-time
- Java
- Master's degree
- Databases
Lead Support Analyst
Nomura —Mumbai, Maharashtra
- Software troubleshooting
- Master's degree
- SQL
5d
Analyst – RMG
Barclays —Mumbai, Maharashtra
- Microsoft Excel
- Master's degree
- SQL
Real Time Data Monitoring Analyst
Interspence Solutions —Mumbai, Maharashtra
- Full-time
- English
- 12th Pass
- Bachelor's degree
Quantitative Analyst - Resources and Financing Optimization
BNP Paribas —Mumbai, Maharashtra
- Full-time
- Inventory management
- Engineering
- Analysis skills
Business Analyst, Product Cost Management
Genpact India Pvt. Ltd. —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
Quick apply
3d
Infrastructure Analyst
Koch —Navi Mumbai, Maharashtra
- Azure
- Computer Science
- AWS
SERVICE DESK ANALYST L0(CONTRACT)
Wipro Limited —Mumbai, Maharashtra
- Software troubleshooting
8h
Analyst, Specialist, Operations, Gen Ops-GFM, Technology and Operations
DBS Bank —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
Analyst Electronic Trading
Barclays —Mumbai, Maharashtra
- SQL
- Analysis skills
- Linux
Analyst Rates Compression (Strats)
Barclays —Mumbai, Maharashtra
- Computer Science
- Engineering
- Data analysis skills
Risk & Reporting Analyst
Modulr Finance —Mumbai, Maharashtra
- APIs
- Internship
- Communication skills
Analyst – RMG Collateral Optimization
Barclays —Mumbai, Maharashtra
- Microsoft Excel
- Master's degree
- SQL
Liquid Financing Analyst – RMG Capital & Funding
Barclays —Mumbai, Maharashtra
- Microsoft Excel
- Master's degree
- SQL
Quants
Nomura —Mumbai, Maharashtra
- Doctoral degree
- Master's degree
- Analysis skills
5d
GM-Global Markets
Nomura —Mumbai, Maharashtra
- Master's degree
- SQL
- Analysis skills
5d

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Service Desk Analyst

NEC Software Solutions (India) -
Mumbai, Maharashtra

Quick apply

Job details

Full-time

Qualifications

ITIL Certification
Microsoft Excel
Microsoft Outlook
Incident management
Software troubleshooting
Technical support
Bachelor's degree
ITIL
Communication skills

Full job description

Company Description

Our philosophy is to understand our customers’ business first before we get to the technology.
This approach leads to clever software; streamlining old processes, saving money and delivering positive change.

Our technology has helped the NHS screen millions of babies for hearing loss, ensures hundreds of housing providers are managing their homes efficiently and helps officers in over a dozen different police forces to make better decisions at the frontline.

Based in the UK but working around the world, our 2,000 employees help improve the services that matter most.
We are now part of the NEC corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide – this brings in new opportunities without limits for growth and innovation.

Job Description

The service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible.

The successful candidate will be required to work in rotational shift pattern between 09:00 AM – 5:00am Monday – Friday. The successful candidate should also be ready to work 24*5.

Location – Airoli

The successful candidate will be responsible for:

To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs
To manage the functional mailboxes and ensure timely logging of emails in the service management tool
To be able to troubleshoot Microsoft Outlook, Teams and other Microsoft application like OneDrive, Forms etc.
To accurately log all relevant incident/service request and request for change details in accordance with service specific documented procedures.
To allocate categorisation and prioritisation levels in accordance with customer contractual requirements
To provide first line investigation and diagnosis where applicable
To collect and record accurate information (use Quick Solutions where in place) to aid the second line team to progress any calls transferred to their Group
To resolve those incidents/service requests classified as First-Line-Fix, i.e. password resets and account reactivations/deactivations etc
To keep users informed of progress (especially post SLA breach)
To accurately close (using closure codes), all resolved incidents, requests and other calls in a timely manner, especially at month end
To reflect on customer feedback through customer call closure surveys
To contribute to team meetings
To undertake all required training for the role

Essential

Ability to make decisions and take ownership
Ability to work under pressure
Self-motivated
Excellent interpersonal and communication skills
Experience in Incident Management.
Knowledge of ITIL functions
Excellent spelling and grammatical skills
Ability to influence, shape and manage processes
Flexibility in approach
Experience using incident logging tools

Desirable

Previous experience working within the Service Desk / Technical Support
Previous working experience within in first/second line support
ITIL Foundation Accreditation (v3 or v4)
Experience in other Service Management processes
Knowledge of MS Excel / Gsheets

Qualifications

Any graduate

Additional Information

Quick apply

Refine Your Search

service desk analyst jobs in vashi navi mumbai maharashtra

Service Desk Analyst

Service Desk Analyst

Service Desk Quality Lead

1st Line Support Analyst - India

Quantitative Analyst and Developer

Lead Support Analyst

Analyst – RMG

Real Time Data Monitoring Analyst

Quantitative Analyst - Resources and Financing Optimization

Business Analyst, Product Cost Management

Infrastructure Analyst

SERVICE DESK ANALYST L0(CONTRACT)

Analyst, Specialist, Operations, Gen Ops-GFM, Technology and Operations

Analyst Electronic Trading

Analyst Rates Compression (Strats)

Risk & Reporting Analyst

Analyst – RMG Collateral Optimization

Liquid Financing Analyst – RMG Capital & Funding

Quants

GM-Global Markets

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