Role Details
Position: Associate Manager – Fixed Income Operations
Team: Reference Data – New Issuance
Location: Vellore, Tamil Nadu
Experience: 2+ years in a people management role
Office: FactEntry India
Job Overview
The Associate Manager – Fixed Income Operations will lead a team of Team Leaders and their respective analyst groups within the Reference Data – New Issuance function. The role is accountable for the end-to-end performance of Fixed Income operations, including driving data quality, SLA adherence, and operational excellence across the team. The Associate Manager will act as a strategic people leader, developing Team Leaders, aligning cross-functional stakeholders, and championing continuous improvement initiatives. The ideal candidate combines deep Fixed Income domain expertise with strong managerial acumen and a collaborative leadership style.
Key Responsibilities
People & Team Leadership
- Directly manage and develop a team of Team Leaders, providing strategic direction, coaching, and performance oversight
- Set SMART goals for Team Leaders and ensure cascading alignment to analyst-level objectives
- Conduct regular one-on-ones, performance reviews, and structured career development discussions with direct reports
- Oversee staffing, shift coverage, leave management, and team engagement across all reporting teams
- Foster a culture of accountability, high performance, and continuous learning
- Drive succession planning and talent development within the team
Operations & Quality Management
- Oversee day-to-day Fixed Income operations, ensuring accuracy, timeliness, and completeness of reference data
- Monitor and govern production and quality KPIs at team and individual level; escalate and resolve issues proactively
- Review and approve SOPs, workflows, and process documentation maintained by Team Leaders
- Support onboarding of new vendors, data feeds, and data sources, ensuring smooth integration into operations
- Provide escalation support and subject matter expertise for complex Fixed Income queries
Stakeholder & Client Management
- Serve as the senior point of contact for internal and external stakeholders on Fixed Income operations matters
- Build and maintain strong client relationships by understanding and anticipating client-specific requirements
- Collaborate closely with global, product, technology, and operations teams to drive cross-functional outcomes
- Represent the team in senior forums, business reviews, and client discussions
Process Improvement & Technology
- Identify operational bottlenecks and partner with technology teams to design and implement scalable solutions
- Lead and champion process improvement initiatives using Lean Six Sigma or equivalent methodologies
- Oversee preparation of technology requirements, test cases, and UAT coordination
- Track and report daily, monthly, and quarterly operational metrics to senior leadership
Communication & Governance
- Drive regular team huddles and leadership forums to communicate updates, priorities, and strategic changes
- Ensure consistent floor support coverage and real-time resolution of operational issues across all teams
- Coordinate workload distribution and shift planning across multiple teams in alignment with business needs
Key Qualifications
- Bachelor’s or Master’s degree in Finance, Business, or a related field
- Experience in Fixed Income operations, with at least 2 years in a people management role
- Demonstrated experience managing in managing people.
- Willingness to work flexible shifts and engage in early/late client calls as required
Key Skills
- Deep Fixed Income domain expertise (bonds, structured products, reference data)
- Strong communication skills – written and verbal – at all levels of the organisation
- Excel, PowerPoint, and MS Office suite proficiency
- High attention to detail and commitment to data accuracy
- Strong leadership, stakeholder management, and problem-solving skills
We are committed to building an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, age, marital status, disability, veteran status, nationality, or any other characteristic protected by applicable laws. FactEntry values diversity, equity, and inclusion, and encourages candidates from all backgrounds to apply.
