Dear,
We have an opportunity for an IT & NW Support Engineer Profile, details are below:
Note- If you’re interested, please revert back as an acknowledgment so we can proceed further with the process. Kindly note that the interview will be conducted face-to-face.
Role: IT & NW Support Engineer
Work Location: Mira Road
Company Website: https://www.enfuse-solutions.com/
About EnFuse: EnFuse is on a mission to help its clients transform their businesses into genuinely digital-driven enterprises. With more than 25 years of cumulative experience in digital transformation, EnFuse empowers its clients to take advantage of data-intensive business processes. We offer a broad range of digital services and integrated solutions across Enterprise Data Management, eCommerce & Web Operations, Analytics & Competitive Intelligence, and Business Support Processes. With domain expertise and cutting-edge technology, we enable our clients to reap the best out of digital transformation to overcome their essential cost reduction challenges and create more value for businesses.
About the Role:
We are looking for a motivated and enthusiastic IT & NW Support Engineer to join our team. In this role, you will be responsible for providing day-to-day technical support to end users, troubleshooting hardware, software, and network issues, and contributing to the smooth delivery of IT services.
Key Responsibilities:
● Act as the first point of contact for IT-related queries, ensuring timely resolution of issues related to hardware, software, and networking
● Set up, configure and troubleshoot issues related to laptops/desktops, network equipment, Operating systems and software applications, user ID & access management, email accounts and any other issues related to all IT equipment
● Maintain system and network uptime proactively and independently
● Maintain appropriate documentation and MIS reports
● Align the service delivery with the process compliance requirements of the IT Departments as well as the Organisation
Required Skills & Qualifications:
● Minimum 2-3 years of experience in an IT support/helpdesk environment
● Well versed with Operating systems(primarily Windows 10 and above), hardware and networking technologies
● Having worked with any of the Enterprise collaboration suites (preferably Google Workspace), Microsoft 365 or Zoho Suites
● Having worked with any of the Endpoint protection suites (Sophos preferred), security tools, and routine system maintenance.
● Strong technical troubleshooting and business problem solving skills with customer-focussed approach
● Excellent communication skills with the ability to convey technical information clearly
● Flexible for varying shifts and willingness to learn, adapt, and contribute as a team player
● Any relevant certifications will be advantageous
Pay: ₹18,000.00 - ₹29,000.00 per month
Benefits:
Work Location: In person
