Front Office Executive
If you want to grow from handling inquiries into directing first impressions and parent experiences, this is the right opportunity for you. In our school, the front office is the face of our brand and hospitality hub. This role carries the responsibility of understanding child and parent behaviour, supporting the learning process with clear information, and coordinating smoothly with teachers and leaders. Join us to manage relationships with empathy and make every interaction support the child’s educational journey.
Mindset & Skillset:-
1. Primary Mindset:-Focuses on The Parent Experience.
2. People Management:-Empowers the Team to solve problems autonomously.
3. Problem Solving:-De-escalates Conflicts with immediate, creative solutions.
4. Language & Comm.:-High Emotional Intelligence (EQ): Tailoring tone to the visitor.
5. Conflict Resolution:-Relationship-Focused: Finding "win-win" solutions for parents.
6. Data & Digital Lit.:-CRM Mastery: Tracking parent journeys from inquiry to admission.
7. Collaboration:-Liaison Hub: Connecting Marketing, Admin, and Parents.
8. Strategic Planning:-Conversion Strategy: Analysing inquiry data to improve admissions.
9. Ethics & Integrity:-Privacy Guardian: Handling sensitive family data with total discretion.
10. Growth Mindset:-Customer Service Training: Constantly refining the "welcome" protocol.
What You Will Gain
After time with our school, you'll grow into a growth strategist. Here are key gains:
- High visibility leading admissions, directly impacting school expansion.
- CRM and customer journey expertise for seamless parent experiences.
- Team empowerment skills, turning staff into autonomous problem-solvers.
- Conversion analysis abilities to refine strategies and boost enrolments.
- Reputation as the hospitality hub, building lasting community trust.
- Leadership in a high-energy role shaping the school's public face.
Key Responsibilities
Front Desk & Reception Management
- Manage daily front office and reception operations.
- Greet parents, students, and visitors professionally and handle inquiries.
- Answer and route phone calls with proper etiquette.
- Maintain visitor logs, issue passes, and ensure security protocols.
- Schedule appointments and coordinate meetings with school management.
- Ensure a clean, organized, and welcoming front office.
Admissions & Student Services
- Coordinate the student admission process, including document collection and verification.
- Prepare admission letters, ID cards, and admission-related records.
- Provide accurate information to prospective parents regarding admissions and school programs.
- Maintain admission databases and follow up on enquiries.
- Coordinate with academic departments for admission tests and schedules.
Communication & Documentation
- Prepare and circulate official school communications and notices.
- Manage incoming and outgoing correspondence.
- Maintain systematic filing and documentation.
- Create and update official letter and document templates.
- Coordinate communication between departments and external stakeholders.
Administrative & Operational Support
- Provide administrative support to school leadership and departments.
- Assist in organizing meetings, events, and school programs.
- Manage petty cash and basic financial records as assigned.
- Coordinate with vendors, service providers, and contractors.
Database & Staff Management
- Maintain accurate student and staff databases with confidentiality.
- Generate reports and data for management review.
- Supervise, train, and guide front office support staff.
- Monitor staff performance and ensure professional conduct.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Office Management, or related field.
- Diploma in Office Administration or Front Office Management (preferred).
- Minimum 1 year of experience in front office, reception, or administrative roles.
- Experience in educational institutions or customer-facing environments preferred.
Skills & Personal Attributes
- Excellent communication and interpersonal skills.
- Strong organizational, multitasking, and problem-solving abilities.
- Proficiency in MS Office and school management systems.
- Professional demeanor with a service-oriented mindset.
- High standards of confidentiality, reliability, and teamwork.
Commitment Requirement
Candidates must commit to a minimum tenure of three (3) years with the institution to ensure continuity, administrative stability, and effective front office operations.
Pay: ₹15,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
- Vizianagaram, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Location:
- Vizianagaram, Andhra Pradesh (Required)
Work Location: In person
