Warje, Pune, Maharashtra Stantec Jobs – 83 Open Jobs Today

Service Desk Analyst
Stantec —Pune, Maharashtra
- Full-time
- Research
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Stantec —Pune, Maharashtra
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Stantec —Pune, Maharashtra
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Cash Apps Assistant
Stantec —Pune, Maharashtra
- Weekend availability
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Environmental Data Analyst
Stantec —Pune, Maharashtra
- Full-time
- Laboratory experience
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Stantec —Pune, Maharashtra
- Full-time
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GIS Analyst - FME
Stantec —Pune, Maharashtra
- Full-time
- Master's degree
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Learning Design Coordinator
Stantec —Pune, Maharashtra
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Quality Assurance Engineer
Stantec —Pune, Maharashtra
- Full-time
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Power Platform Developer
Stantec —Pune, Maharashtra
- Full-time
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Pursuits Assistant
Stantec —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Marketing
Project Accounting Assistant
Stantec —Pune, Maharashtra
- Weekend availability
- Microsoft Excel
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Pursuit Specialist
Stantec —Pune, Maharashtra
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Senior Project Controls Analyst
Stantec —Pune, Maharashtra
- Full-time
- Microsoft Outlook
- Analysis skills
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Pursuits Specialist
Stantec —Pune, Maharashtra
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Desktop Support Analyst
Stantec —Pune, Maharashtra
- Full-time
- Microsoft Outlook
- Windows
- Microsoft Office
Hydrogeologist
Stantec —Pune, Maharashtra
- Full-time
- Master's degree
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8d
Financial Analyst, Corporate Services
Stantec —Pune, Maharashtra
- Full-time
- Oracle
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11d
Instrumentation Controls Engineer Water
Stantec —Pune, Maharashtra
- Full-time
- Microsoft Word
- AutoCAD
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Contract Review Lawyer
Stantec —Pune, Maharashtra
- Full-time
- English
- No travel
- Leadership
3d

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Service Desk Analyst

Stantec -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Research

Full job description

Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what’s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what’s possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents.

Primary Purpose of Position:

The Service Desk Analysts are the first point of contact for staff seeking technical assistance for technology issues relating to company supported computer applications and platforms. They serve as members of the ITSC Team by providing technical support over the phone, remotely and occasionally in person, and maintaining the smooth operation of Stantec. Service Desk Analysts are under the management of the Team Lead, Service Desk

Primary responsibility is prompt, courteous customer support and service - respond professionally to requests for technical assistance via phone, remotely or in person (where applicable). Be present and visible in the Service Desk and available to customers requiring technical assistance. Follow-up on customer interactions, assessing whether this should be by phone, in person or email depending on the nature of follow-up required. Attention should be given to achieving First Call Resolution (FCR) as much as possible.

Key Accountabilities:

Be willing to find answers to all questions addressed to them.
Be ready to research questions using a variety of resources, and work with other IT and affiliated staff in answering customer questions.
Obtain and evaluate all relevant information to handle inquiries.
Diagnose and resolve technical hardware and software issues to the best of their ability and redirect issues to other Tiers or Resources as appropriate.
Advise customers on appropriate action.
Identify and appropriately escalate situations requiring urgent attention.
Document resolutions: attaching relevant information to tickets, record details of inquiries, actions taken, communicate and coordinate with internal departments and customers.
Stay current with system information, changes and updates
Learn fundamental operations of commonly used software, hardware, and other equipment to provide excellent customer support.
Stay abreast of current news, system information, problems, changes and updates relevant to our customer community.
Be willing to learn as he/she progresses in his/her position and as he/she is faced with new questions and situations.
Familiarize themselves with the research and information resources and knowledge bases at hand to provide solutions to questions.
Learn the functions of other Tiers and Resources for the purpose of triaging inquiries/ticket assignments appropriately.
Follow standard Service Desk operating procedures;
Accurately log all interactions using ticketing software.
Process forms according to procedure.
Manage customers' accounts.
Participate in an on-call rotation if required.

Primary Location: India | Pune

Organization: Stantec IN Business Unit

Employee Status: Regular

Business Justification: New Position

Travel: No

Schedule: Full time

Job Posting: 27/04/2026 10:04:22

Req ID: 1005460

Apply Now

Refine Your Search

stantec jobs in warje, pune, maharashtra

Service Desk Analyst

QA Analyst

Procurement Analyst

Cash Apps Assistant

Environmental Data Analyst

Pursuits Specialist

GIS Analyst - FME

Learning Design Coordinator

Quality Assurance Engineer

Power Platform Developer

Pursuits Assistant

Project Accounting Assistant

Pursuit Specialist

Senior Project Controls Analyst

Pursuits Specialist

Desktop Support Analyst

Hydrogeologist

Financial Analyst, Corporate Services

Instrumentation Controls Engineer Water

Contract Review Lawyer

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