West Bengal Service desk analyst Jobs – 5 Open Jobs Today

SERVICE DESK ANALYST L1(CONTRACT)
Wipro Limited —Kolkata, West Bengal
- Software troubleshooting
2d
Business Analyst II
SEI Investments —Kolkata, West Bengal
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
Senior Manager - Modern Workplace (Microsoft 365)
IFS —Kolkata, West Bengal
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Travel
Quick apply
Zoho CRM Developer
Workmates Core2cloud —Kolkata, West Bengal
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
App Automation Eng Senior Analyst
Accenture —Kolkata, West Bengal
- Full-time
- Azure
- Computer Science
- Software troubleshooting
8d

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Business Analyst II
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In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business…

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SERVICE DESK ANALYST L1(CONTRACT)

Wipro Limited -
Kolkata, West Bengal

Apply Now

Job details

2 days ago

Qualifications

Software troubleshooting

Full job description

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Job Title: SERVICE DESK ANALYST L1(CONTRACT)
City: Kolkata
State/Province: West Bengal
Posting Start Date: 7/16/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:
Job Description

Role Purpose

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with WiproÃÂ¢ÃÂÃÂs Service Desk objectives

͏

Do

1. Be responsible for primary user support and customer service

a. Respond to queries from all calls, portal, emails, chats from the client

b. Become familiar with each client and their respective applications/ processes

c. Learn fundamental operations of commonly-used software, hardware and other equipment

d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software

e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits

f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

2. Regular MIS & resolution log management on queries raised

a. Record events and problems and their resolution in logs

b. Follow-up and update customer status and information

c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team

d. Identify and suggest improvements on processes, procedures etc

͏

Deliver

No Performance Parameter Measure
1 Service Desk Delivery
Adherence to TAT, SLA as per SoW
Minimal Escalation
Customer Experience

2 Personal
Attendance
Documentation etc

͏
͏
Mandatory Skills: TIS Service Desk .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Apply Now

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service desk analyst jobs in west bengal

SERVICE DESK ANALYST L1(CONTRACT)

Business Analyst II

Senior Manager - Modern Workplace (Microsoft 365)

Zoho CRM Developer

App Automation Eng Senior Analyst

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