Job Description
Responsibilities:
- Engage with the patients over various calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc.
- Understand if the patient has any additional requirements – medications, labs, dietitian, physiotherapists etc.
- To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan
- Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses
- Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported
- To smartly handle patient queries and provide responses from pre-defined FAQs.
- Understand if the patient is compliant with Labs, Medications, and Diet & coach them effectively in order to be compliant with the prescribed treatment plan as provided by their treating physician
- Develop and implement individualized care plans that address the unique needs of high- risk patients.
- Provide continuous support, motivation, and education to patients through regular check- ins via phone, video calls, and messaging.
- Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques
- Provide wellness, lifestyle and diet tips wherever deemed necessary
- Proactively identify if the patient is showing any symptoms or deviation from his care path
- To collaboratively work with the Program Manager in identifying new trends, and new insights and effectively managing patient compliance
Skills:
- Excellent knowledge and interpretation of medical conditions and medical terminologies
- Effective Patient medical history-taking skill
- Coaching the patient to be compliant with different medical parameters
- Excellent communication with clarity in speech; Ability to articulate and talk to the patient clearly without ambiguity
- Active Listening skills, being compassionate with the patients
- Passionate about the role and have patient care as a priority
- A natural conversationalist: Should be well-read and can engage patients on a variety of topics. Pleasant disposition, naturally pleasing to talk and have a positive attitude
- Handling complaints and resolving grievances and conflicts that the patients might have Entering, transcribing, recording, storing, or maintaining information in written or electronic form
- Collaboration is key; should be a team player and can bridge the gap across all departments.
What excites us:
· An investment in you as an individual - we value traits like proactiveness, curiosity, empathy and the zeal to acquire new learnings and knowledge. We live these values by focusing on the well-being, progress, and success of every individual in our growing company
· A good level of self-awareness and humble confidence: You know your craft well enough to know your shortcomings and are open to making mistakes and learning together
· The ability to think and understand quickly
· A professional who has a proven track record of success in a client-facing role along with managing high-performing team members
· An Individual who is keen to explore & demonstrates qualities of innovation & strategic thinking
What excites you:
· Own the process outcomes and the entire coaching delivery
· An ability to bring clarity and simplicity to an ambiguous problem space
· The platform to explore new opportunities & contribute to various health coordination services
· Collaboration with cross-functional partners - for example, Quality, Product, Program Management and Compliance teams
· Ability to develop insights into patient behaviour, data change patterns & other valuable clinical insights
· Direct patient interaction and opportunity to engage, change patient behaviours and contribute towards a healthy living
Educational Qualification:
M. Sc., Psychology (or) Counselling Psychology (or) MSW (or) M. Sc (Nutrition Science or Forensic Science).
B.Sc Nursing - who are willing to do the patient counselling.
Preferred Language:
English & Kannada are Mandatory. Hindi, Tamil, Telugu, and any other regional language is beneficial.
Location: Yelahanka
Job Types: Full-time, Permanent, Fresher
Pay: ₹240,000.00 - ₹300,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Yelahanka, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
- Clinical: 1 year (Preferred)
Language:
- English (Required)
- Kannada (Required)
Work Location: In person
