Yamunanagar Haryana Logistics Jobs – 1 Open Jobs Today

Customer Relationship Manager
Haploos Plyboards Pvt Ltd —Yamunanagar, Haryana
- ₹25,000 - ₹50,000 a month
- Full-time
- CRM software
- Salesforce
- Data analysis skills
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Customer Relationship Manager
Haploos Plyboards Pvt Ltd —Yamunanagar, Haryana
To design, implement and manage customer relationship management (CRM) strategies that improve customer satisfaction, retention and support sales growth.
₹25,000 - ₹50,000 a month
Quick apply
Branch Credit Manager
gHRig People Solutions —Yamunanagar, Haryana
Participate in community outreach and business development activities to expand the branch's client base. This role involves leading a team of credit officers,…
₹6,00,000 a year
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Customer Relationship Manager

Haploos Plyboards Pvt Ltd
Yamunanagar, Haryana

Quick apply

Job details

Permanent | Full-time
₹25,000 - ₹50,000 a month

Qualifications

CRM software
Salesforce
Upselling
Data analysis skills
Master's degree
Customer segmentation
Project management
Bachelor's degree
B2B
Manufacturing
MBA
Communication skills

Full job description

Job Purpose:
To design, implement and manage customer relationship management (CRM) strategies that improve customer satisfaction, retention and support sales growth.

Key Responsibilities:

Develop CRM roadmap aligned with company goals.
Define customer segmentation and lifecycle stages.
Set and track CRM KPIs like retention rate, repeat purchase, customer satisfaction.
Implement and manage CRM software, ensure integration with sales, production, inventory and finance.
Maintain accurate customer data and purchase history.
Provide sales team with customer insights and tools for better conversions.
Work with marketing team for targeted campaigns and promotions.
Design customer onboarding and follow-up processes.
Manage customer feedback, complaints, returns and warranties.
Introduce loyalty or referral programs to increase repeat sales.
Generate reports and dashboards on CRM performance.
Forecast customer behavior and suggest action plans.
Coordinate with sales, production, logistics and finance teams.
Train internal teams on CRM practices.
Regularly update CEO and management on CRM outcomes.

Qualifications / Skills:

Graduate in Business, Marketing or related field (MBA preferred).
2–5 years CRM experience in manufacturing or B2B environment.
Knowledge of CRM software (Zoho, Salesforce, MS Dynamics etc.).
Strong data analysis and reporting skills.
Good communication and coordination ability.
Customer-focused approach with problem-solving skills.
Project management ability to execute CRM initiatives.

Performance Indicators:

Higher customer retention and repeat sales.
Faster resolution of customer complaints.
Growth in sales via upselling and referrals.
Increased customer satisfaction (feedback scores).
Accuracy of CRM database.
ROI of marketing campaigns.

Pay: ₹25,000.00 - ₹50,000.00 per month

Work Location: In person

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