Yelachenahalli Karnataka Desk agent Jobs – 51 Open Jobs Today

Service Desk Agent 1-Bengaluru, india
Diversified —Bengaluru, Karnataka
- Email
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick apply
8d
GCP Agent
Virtusa —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- English
Overnight Shift Hotel Receptionist
SEASONS SUITES —Koramangala, Bengaluru, Karnataka
- ₹15,000 - ₹22,000 a month
- Overnight shift
- Microsoft Word
- Hospitality
- Microsoft Excel
- Paid time off
- Paid sick time
Quick apply
IT Service Resolution Analyst
Paychex —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Bachelor's degree
Service Desk Tier 2-Bengaluru, KA
Diversified —Bengaluru, Karnataka
- Weekend availability
- Azure
- Customer service
- Salesforce
Quick apply
Associate Product Manager
MyAdvice —Bengaluru, Karnataka
- ₹12,00,000 - ₹15,00,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- Master's degree
- Health insurance
- Flexible schedule
Quick apply
5d
Sr. Manager, IT Service Desk & Automation (Hybrid, Bangalore)
Smartsheet —Bengaluru, Karnataka
- Computer Science
- English
- Master's degree
Customer Operations Associate
Ethos Life —Bengaluru, Karnataka
- Salesforce
- Bachelor's degree
- Phone etiquette
Team Lead, Managed Services Client Service Desk
NTT DATA —Bengaluru Urban District, Karnataka
- Full-time
- Project management
- Bachelor's degree
- Team management
Sr Administrator (Support & Operations)
HCLTech —Bengaluru, Karnataka
- Azure
- Microsoft Outlook
- Management
Capital Markets Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Microsoft Office
- Analysis skills
DWS- TPG Securities, Associate
Deutsche Bank —Bengaluru, Karnataka
- Full-time
- Management
- Project management
- Health insurance
Salesforce Developer
Eightfold.AI —Bengaluru, Karnataka
- Hybrid work
- Azure
- Salesforce
- DevOps
- Health insurance
Global Banking & Markets-Corp Loans Data Quality & Ctrl-Associate-Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Analysis skills
- Communication skills
- Health insurance
Senior Manager - Legal (L - 19533)
Whatfix —Bengaluru, Karnataka
- Master's degree
- Bachelor's degree
- Negotiation
- Commuter assistance
- Health insurance
Quick apply
Capital Markets Services Associate
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Microsoft Office
- Analysis skills
Senior Customer Service Executive-Freight Forwarding
Transmarine Cargo Services Pvt Ltd —Ulsoor, Bengaluru, Karnataka
- ₹25,000.92 - ₹40,000.34 a month
- Full-time
- English
- Microsoft Office
- Computer networking
- Health insurance
Quick apply
7d
IT Service Management Toolset Lead
PHINIA —Bengaluru, Karnataka
- Full-time
- Computer Science
- Bachelor's degree
- Scripting
- Health insurance
Senior Renewals Operations Analyst II
Rubrik Security Cloud —Bengaluru, Karnataka
- Night shift
- Sales
- Salesforce
- Machine learning
1d
Global Banking & Markets Operations - ASL & MT Servicing - Associate - Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance

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Service Desk Agent 1-Bengaluru, india

Diversified -
Bengaluru, Karnataka

Quick apply

Job details

8 days ago

Benefits

Paid holidays
Health insurance
Paid time off

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Software troubleshooting
Customer service
Communication skills
Help desk

Full job description

About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

Position Summary

This position involves managing client communication, reporting, documentation, and high-profile client support. It includes mentoring junior staff, providing Helpdesk coverage, and improving processes, all while meticulously documenting actions in Pronto. Additionally, it takes on helpdesk coordinator responsibilities in their absence.

Role and Responsibilities

Oversee and maintain the Client Update Folder, ensuring all client-facing communication, updates, and status changes are documented clearly and in a timely manner for both internal and external stakeholders
Compile and distribute Weekly Assurance Advanced Reports for each state, capturing performance trends, repeated faults, unresolved cases, and overall service desk metrics for assurance clients
Manage the Launch Folder, preparing and maintaining comprehensive pre-dispatch job documentation, including scope of work summaries, site access details, technician responsibilities, and any required attachments (AV diagrams, screenshots, etc.)
Handle inquiries and case management for high-profile or sensitive clients providing white-glove service, proactive updates, and escalation management as needed
Mentor junior team members, offering guidance on ticketing processes, client communication standards, troubleshooting methodology, and internal systems navigation. Support their onboarding and ongoing development
Manage inquiries from stakeholders such as Pam and Andrew Martone during the absence of the Helpdesk Coordinator, responding on behalf of the team and ensuring follow-through on outstanding matters
Allocate calls and manage technician schedules in the absence of the Helpdesk Coordinator, ensuring technician availability, site proximity, and service level adherence are considered in scheduling decisions
Provide coverage for the Helpdesk’s inbound line during junior staff breaks or periods of high call volume, ensuring uninterrupted service availability for clients
Identify recurring issues or process gaps, proposing and assisting with implementation of workflow improvements or knowledge base entries to enhance overall Helpdesk efficiency and service quality
Ensure all tickets assigned or reviewed are maintained with updated notes in Pronto, reflecting all actions taken, communications sent, and current status for both audit readiness and team visibility
Foster and promote the company, product, and brand in the market
Promote and live the Company Mission, Vision and Values
Comply with Company policies and procedures, including the completion of documents and records
Promote and work with Standard Operating Procedures to ensure uniform quality standards in all areas of the business
Other duties as required

Qualifications & Education Requirements

Desirable:

Certificate III in Electronics & Communications or similar
Degree qualified in ICT/AV, Engineering and/or Business discipline

Skills & Experience Requirements

Senior level experience as a helpdesk technician or equivalent industry (IT/AV) experience
Experienced in providing technical support, coordinating service inspections/repairs and quotations
Knowledgeable with service and maintenance agreements
Exceptional customer service skills
Sound knowledge of audio and video equipment and systems
Understanding of video conferencing systems
The ability to troubleshoot and provide quick solutions
Ability manage and multitask
Ability to work with client facility management process flows
Provide onsite service maintenance and fault finding including third party repairs where necessary
Strong PC skills including understanding Microsoft Word, Excel & Outlook
Excellent communication (written and verbal) and interpersonal skills
A proven track record in technical customer service

What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:

Multiple medical plan for self and family
Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
Paid Time Off and Paid Holidays
Commuter & Shift Benefits (US / APAC shifts)

To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers-at-diversified or email us at [email protected].

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

Quick apply

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